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audio driver issue

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  #1 (permalink)  
Old 06-11-2007
jimk
 

Posts: n/a
audio driver issue
Howdy,
I'm building a new pc and running into an issue w/ the audio driver.

It's a Dell Optiplex 745. The audio driver is an:

Analog Devices ADI 198x Integrated HD Audio

It was taken directly from Dell's site and is the only audio driver avail.

Since downloading it, I get the following error message at each reboot:

"MAX4PNP has stopped working"

Other details are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: smax4pnp.exe
Application Version: 6.0.0.61
Application Timestamp: 4456324f
Fault Module Name: SMWDMIF.dll
Fault Module Version: 6.0.4541.0
Fault Module Timestamp: 44ac1e57
Exception Code: c0000005
Exception Offset: 0001651a
OS Version: 6.0.6000.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 163c
Additional Information 2: 070917c5bd4111541cb0e0d97a942c18
Additional Information 3: 4da5
Additional Information 4: 64ce353a15d1b784d5d838f66d553e7f

I can't seem to find any info online (yet), and the ADI tech support folk
suggested contacting Intel (makers of the motherboard).

Figured I'd give the MS community a shot to see if anyone here might have
some info.

FWIW, the audio appears to be working, but something w/in the app.is
crashing at startup.

Thanks in advance,

Jim

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  #2 (permalink)  
Old 06-11-2007
freddy
 

Posts: n/a
RE: audio driver issue
jimk,

I can tell you only that the smax4pnp.exe process puts an icon in the system
tray. This icon gives you quick access to some of the features of the
SoundMax software that was installed with your soundcard drivers, if that's
what you installed. I don't know what was installed on your computer.

According to your post, it is the smax4pnp.exe that crashed. I think there
is not support for that program in Vista. I'd delete it, or at least rename
it to something like smax4pnp.old until you determine what happens. Doing
this could resolve the problem your having. Post back on the results.
--
freddy


"jimk" wrote:

> Howdy,
> I'm building a new pc and running into an issue w/ the audio driver.
>
> It's a Dell Optiplex 745. The audio driver is an:
>
> Analog Devices ADI 198x Integrated HD Audio
>
> It was taken directly from Dell's site and is the only audio driver avail.
>
> Since downloading it, I get the following error message at each reboot:
>
> "MAX4PNP has stopped working"
>
> Other details are:
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: smax4pnp.exe
> Application Version: 6.0.0.61
> Application Timestamp: 4456324f
> Fault Module Name: SMWDMIF.dll
> Fault Module Version: 6.0.4541.0
> Fault Module Timestamp: 44ac1e57
> Exception Code: c0000005
> Exception Offset: 0001651a
> OS Version: 6.0.6000.2.0.0.256.4
> Locale ID: 1033
> Additional Information 1: 163c
> Additional Information 2: 070917c5bd4111541cb0e0d97a942c18
> Additional Information 3: 4da5
> Additional Information 4: 64ce353a15d1b784d5d838f66d553e7f
>
> I can't seem to find any info online (yet), and the ADI tech support folk
> suggested contacting Intel (makers of the motherboard).
>
> Figured I'd give the MS community a shot to see if anyone here might have
> some info.
>
> FWIW, the audio appears to be working, but something w/in the app.is
> crashing at startup.
>
> Thanks in advance,
>
> Jim
>

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  #3 (permalink)  
Old 06-12-2007
jimk
 

Posts: n/a
RE: audio driver issue
thanks. there didn't appear to be that icon/option down in the syst. tray. I
know what you are referring to, but clicking on the icon didn't bring up any
option other than to lower/raise the volume. Dbl clicking on the app in
Control panel brought no response. On another forum someone posted this link:

http://www.totallydrivers.com/device.php?id=124033

I uninstalled the driver from the Dell site and installed the one above.

It's working fine now, so that appeared to resolve the issue.

Thanks again for your help!



"freddy" wrote:

> jimk,
>
> I can tell you only that the smax4pnp.exe process puts an icon in the system
> tray. This icon gives you quick access to some of the features of the
> SoundMax software that was installed with your soundcard drivers, if that's
> what you installed. I don't know what was installed on your computer.
>
> According to your post, it is the smax4pnp.exe that crashed. I think there
> is not support for that program in Vista. I'd delete it, or at least rename
> it to something like smax4pnp.old until you determine what happens. Doing
> this could resolve the problem your having. Post back on the results.
> --
> freddy
>
>
> "jimk" wrote:
>
> > Howdy,
> > I'm building a new pc and running into an issue w/ the audio driver.
> >
> > It's a Dell Optiplex 745. The audio driver is an:
> >
> > Analog Devices ADI 198x Integrated HD Audio
> >
> > It was taken directly from Dell's site and is the only audio driver avail.
> >
> > Since downloading it, I get the following error message at each reboot:
> >
> > "MAX4PNP has stopped working"
> >
> > Other details are:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: smax4pnp.exe
> > Application Version: 6.0.0.61
> > Application Timestamp: 4456324f
> > Fault Module Name: SMWDMIF.dll
> > Fault Module Version: 6.0.4541.0
> > Fault Module Timestamp: 44ac1e57
> > Exception Code: c0000005
> > Exception Offset: 0001651a
> > OS Version: 6.0.6000.2.0.0.256.4
> > Locale ID: 1033
> > Additional Information 1: 163c
> > Additional Information 2: 070917c5bd4111541cb0e0d97a942c18
> > Additional Information 3: 4da5
> > Additional Information 4: 64ce353a15d1b784d5d838f66d553e7f
> >
> > I can't seem to find any info online (yet), and the ADI tech support folk
> > suggested contacting Intel (makers of the motherboard).
> >
> > Figured I'd give the MS community a shot to see if anyone here might have
> > some info.
> >
> > FWIW, the audio appears to be working, but something w/in the app.is
> > crashing at startup.
> >
> > Thanks in advance,
> >
> > Jim
> >

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  #4 (permalink)  
Old 06-12-2007
freddy
 

Posts: n/a
RE: audio driver issue
jmk,

Appears that the former item you uninstlled isn't compatible with Vista but
the latter you installed is compatible. At least you're good to go, and
that's what it's all about.
--
freddy


"jimk" wrote:

> thanks. there didn't appear to be that icon/option down in the syst. tray. I
> know what you are referring to, but clicking on the icon didn't bring up any
> option other than to lower/raise the volume. Dbl clicking on the app in
> Control panel brought no response. On another forum someone posted this link:
>
> http://www.totallydrivers.com/device.php?id=124033
>
> I uninstalled the driver from the Dell site and installed the one above.
>
> It's working fine now, so that appeared to resolve the issue.
>
> Thanks again for your help!
>
>
>
> "freddy" wrote:
>
> > jimk,
> >
> > I can tell you only that the smax4pnp.exe process puts an icon in the system
> > tray. This icon gives you quick access to some of the features of the
> > SoundMax software that was installed with your soundcard drivers, if that's
> > what you installed. I don't know what was installed on your computer.
> >
> > According to your post, it is the smax4pnp.exe that crashed. I think there
> > is not support for that program in Vista. I'd delete it, or at least rename
> > it to something like smax4pnp.old until you determine what happens. Doing
> > this could resolve the problem your having. Post back on the results.
> > --
> > freddy
> >
> >
> > "jimk" wrote:
> >
> > > Howdy,
> > > I'm building a new pc and running into an issue w/ the audio driver.
> > >
> > > It's a Dell Optiplex 745. The audio driver is an:
> > >
> > > Analog Devices ADI 198x Integrated HD Audio
> > >
> > > It was taken directly from Dell's site and is the only audio driver avail.
> > >
> > > Since downloading it, I get the following error message at each reboot:
> > >
> > > "MAX4PNP has stopped working"
> > >
> > > Other details are:
> > >
> > > Problem signature:
> > > Problem Event Name: APPCRASH
> > > Application Name: smax4pnp.exe
> > > Application Version: 6.0.0.61
> > > Application Timestamp: 4456324f
> > > Fault Module Name: SMWDMIF.dll
> > > Fault Module Version: 6.0.4541.0
> > > Fault Module Timestamp: 44ac1e57
> > > Exception Code: c0000005
> > > Exception Offset: 0001651a
> > > OS Version: 6.0.6000.2.0.0.256.4
> > > Locale ID: 1033
> > > Additional Information 1: 163c
> > > Additional Information 2: 070917c5bd4111541cb0e0d97a942c18
> > > Additional Information 3: 4da5
> > > Additional Information 4: 64ce353a15d1b784d5d838f66d553e7f
> > >
> > > I can't seem to find any info online (yet), and the ADI tech support folk
> > > suggested contacting Intel (makers of the motherboard).
> > >
> > > Figured I'd give the MS community a shot to see if anyone here might have
> > > some info.
> > >
> > > FWIW, the audio appears to be working, but something w/in the app.is
> > > crashing at startup.
> > >
> > > Thanks in advance,
> > >
> > > Jim
> > >

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