Re: SpeedTouch 330 USB ADSL Modem Driver

Hope this is the right place to post this - I'm feeling a bit thick as
it took me ages to find the forum search page, and when I did, it would
only return pages up to 2006! But I found this post via google, so here
goes...

PC: Targa Now 3500+.
Modem: Thomson Speedtouch 330 -the numbers on it are 357q01gb2,
362-50-357 and 515 apparently.

The PC is brand new, has all the updates, and we installed the NEW
Vista drivers before doing anything else. ie: the "old" ones were never
there.
When the modem isn't plugged in, the PC is fine. But when it IS plugged
in, the PC will often freeze completely, mostly when the "disconnect"
button is pressed. Nothing shows in eventvwr and the PC needs a hard
reboot.

We've also been round all the ports, front and back. And I've tried to
find a firmware update, but all we find is people asking the same
question.

Secondly, we have an 8Mb connection but we can't use it because the
speedtouch is currently limited to 2Mb. So, I found this page called
"Adapting the SpeedTouch 330 driver settings for ADSL speeds above
4Mbit/s"
http://www.thomson-broadband.co.uk/c...tent3.asp?c=91
Except, it doesn't work. Vista says it has installed the settings OK,
but even after removing the modem or rebooting or whatever, it doesn't
change to isochronous mode. I don't know how many times we must have
rebooted the computer and unplugged the modem in various
combinations before or after installing the registry patch.

Here's the general Thomson 330 info page
http://www.thomson-broadband.co.uk/c...&ProductID=471

We've also read this page
http://www.thomson.net/EN/Home/MiniS...upport.htm#usb

We HAVE logged a query with Thomson, but if previous experience of
doing that kind of thing is correct, in about two weeks a reply will
come telling us to ring a premium rate number, which will tell us to
visit the website!

If I'm proved wrong I'll let you know, meantime any help would be
appreciated.


--
digitaltoast
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digitaltoast wrote:
> ...
> When the modem isn't plugged in, the PC is fine. But when it IS plugged
> in, the PC will often freeze completely, mostly when the "disconnect"
> button is pressed. Nothing shows in eventvwr and the PC needs a hard
> reboot....

Any time a machine needs a hardware-reset to boot I immediately think
of a driver bug. In theory only a driver should be able to crash
a well-designed operating system.

I've read that drivers for 64-bit Vista are problematic compared to
32-bit Vista. Which flavor are you running?