Zune Device Undetectable on Vista

Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
software. It's really bugging me.
I've tried looking for solutions, and I have the most recent version of the
software. A lot of the "tutorials" and the help articles are really
confusing, and often tell me to go places that have different text than Vista
so I get lost. I tried updating the driver by going to the device manger, and
the Zune device was showing up as "Unknown device" under "Other devices".
Now it's under "Portable devices" as "Windows Mobile Device".

goodness. PLEASE help me.

Carlyn,

Have you seen this?

http://support.microsoft.com/default.aspx/kb/927876

Let us know whether this publication does anything for you.
--
freddy


"Carlyn" wrote:

> Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
> software. It's really bugging me.
> I've tried looking for solutions, and I have the most recent version of the
> software. A lot of the "tutorials" and the help articles are really
> confusing, and often tell me to go places that have different text than Vista
> so I get lost. I tried updating the driver by going to the device manger, and
> the Zune device was showing up as "Unknown device" under "Other devices".
> Now it's under "Portable devices" as "Windows Mobile Device".
>
> goodness. PLEASE help me.

Yea, I have seen it. It's just really confusing. I made the other account,
but I want my files still, and I need an administrating account, and if it's
possible, to make that account my primary. and I've also reset the files,
plugged the cord into the usb in the back of the computer, and did the device
manager deal like I said in my initial post.

thanks.

"freddy" wrote:

> Carlyn,
>
> Have you seen this?
>
> http://support.microsoft.com/default.aspx/kb/927876
>
> Let us know whether this publication does anything for you.
> --
> freddy
>
>
> "Carlyn" wrote:
>
> > Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
> > software. It's really bugging me.
> > I've tried looking for solutions, and I have the most recent version of the
> > software. A lot of the "tutorials" and the help articles are really
> > confusing, and often tell me to go places that have different text than Vista
> > so I get lost. I tried updating the driver by going to the device manger, and
> > the Zune device was showing up as "Unknown device" under "Other devices".
> > Now it's under "Portable devices" as "Windows Mobile Device".
> >
> > goodness. PLEASE help me.

I had the same issue. Spent three hours on Zune's support line and still
does not work. Went through all of the processes outlined in the KB
article. I am starting to think no one at MS or ZUNE's division has ANY
clue as to what they are doing. Was VERY frustrated.

What is more frustrating is the ZUNE was working fine until two days
ago. When my son went to use it yesterday the songs would say "file has
expired". I did see that my firmware is on 1.2 and should be on 1.4,
which is the issue, but the VISTA machine does not see it (ZUNE)
anymore. Have uninstalled the software four times, have it set to run in
XP SP2 mode, and run as administrator. The download works but when the
driver tries to load it says it "finds the device but cannot load (Code
10)".

ZUNE then pawned me off to VISTA support.

Very irritating. Now I have a $250 paperweight. Thanks god I use an iPod.



Carlyn wrote:
> Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
> software. It's really bugging me.
> I've tried looking for solutions, and I have the most recent version of the
> software. A lot of the "tutorials" and the help articles are really
> confusing, and often tell me to go places that have different text than Vista
> so I get lost. I tried updating the driver by going to the device manger, and
> the Zune device was showing up as "Unknown device" under "Other devices".
> Now it's under "Portable devices" as "Windows Mobile Device".
>
> goodness. PLEASE help me.

All,

I can't provide better guidance than that of the Microsoft publication, but
I can ask whether you've checked on any updated drivers that could be
available for the Zun? I personally don't know, but it's worth checking.
--
freddy


"JC HARRIS" wrote:

> I had the same issue. Spent three hours on Zune's support line and still
> does not work. Went through all of the processes outlined in the KB
> article. I am starting to think no one at MS or ZUNE's division has ANY
> clue as to what they are doing. Was VERY frustrated.
>
> What is more frustrating is the ZUNE was working fine until two days
> ago. When my son went to use it yesterday the songs would say "file has
> expired". I did see that my firmware is on 1.2 and should be on 1.4,
> which is the issue, but the VISTA machine does not see it (ZUNE)
> anymore. Have uninstalled the software four times, have it set to run in
> XP SP2 mode, and run as administrator. The download works but when the
> driver tries to load it says it "finds the device but cannot load (Code
> 10)".
>
> ZUNE then pawned me off to VISTA support.
>
> Very irritating. Now I have a $250 paperweight. Thanks god I use an iPod.
>
>
>
> Carlyn wrote:
> > Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
> > software. It's really bugging me.
> > I've tried looking for solutions, and I have the most recent version of the
> > software. A lot of the "tutorials" and the help articles are really
> > confusing, and often tell me to go places that have different text than Vista
> > so I get lost. I tried updating the driver by going to the device manger, and
> > the Zune device was showing up as "Unknown device" under "Other devices".
> > Now it's under "Portable devices" as "Windows Mobile Device".
> >
> > goodness. PLEASE help me.
>

The drivers I guess are attached to the software you download from the ZUNE
site, which I have done three times now. MAddingly frustrating on the lack
of response or guidance from MS on this, but I guess I should be use to this
by now. It is my son's, so my iPod is the salvation.

"freddy" <fkirschen@tidalwave.net> wrote in message
news:F5EB7E12-2DED-4FAA-B813-C09E83398C9D@microsoft.com...
> All,
>
> I can't provide better guidance than that of the Microsoft publication,
> but
> I can ask whether you've checked on any updated drivers that could be
> available for the Zun? I personally don't know, but it's worth checking.
> --
> freddy
>
>
> "JC HARRIS" wrote:
>
>> I had the same issue. Spent three hours on Zune's support line and still
>> does not work. Went through all of the processes outlined in the KB
>> article. I am starting to think no one at MS or ZUNE's division has ANY
>> clue as to what they are doing. Was VERY frustrated.
>>
>> What is more frustrating is the ZUNE was working fine until two days
>> ago. When my son went to use it yesterday the songs would say "file has
>> expired". I did see that my firmware is on 1.2 and should be on 1.4,
>> which is the issue, but the VISTA machine does not see it (ZUNE)
>> anymore. Have uninstalled the software four times, have it set to run in
>> XP SP2 mode, and run as administrator. The download works but when the
>> driver tries to load it says it "finds the device but cannot load (Code
>> 10)".
>>
>> ZUNE then pawned me off to VISTA support.
>>
>> Very irritating. Now I have a $250 paperweight. Thanks god I use an iPod.
>>
>>
>>
>> Carlyn wrote:
>> > Ever since I've had vista my Microsoft Zune hasn't been detectable on
>> > my Zune
>> > software. It's really bugging me.
>> > I've tried looking for solutions, and I have the most recent version of
>> > the
>> > software. A lot of the "tutorials" and the help articles are really
>> > confusing, and often tell me to go places that have different text than
>> > Vista
>> > so I get lost. I tried updating the driver by going to the device
>> > manger, and
>> > the Zune device was showing up as "Unknown device" under "Other
>> > devices".
>> > Now it's under "Portable devices" as "Windows Mobile Device".
>> >
>> > goodness. PLEASE help me.
>>

All,

Try a forum dedicated to Zune issues and help:

http://www.zunemax.com/forum/index.php

Doing my best.
--
freddy


"John C Harris" wrote:

> The drivers I guess are attached to the software you download from the ZUNE
> site, which I have done three times now. MAddingly frustrating on the lack
> of response or guidance from MS on this, but I guess I should be use to this
> by now. It is my son's, so my iPod is the salvation.
>
> "freddy" <fkirschen@tidalwave.net> wrote in message
> news:F5EB7E12-2DED-4FAA-B813-C09E83398C9D@microsoft.com...
> > All,
> >
> > I can't provide better guidance than that of the Microsoft publication,
> > but
> > I can ask whether you've checked on any updated drivers that could be
> > available for the Zun? I personally don't know, but it's worth checking.
> > --
> > freddy
> >
> >
> > "JC HARRIS" wrote:
> >
> >> I had the same issue. Spent three hours on Zune's support line and still
> >> does not work. Went through all of the processes outlined in the KB
> >> article. I am starting to think no one at MS or ZUNE's division has ANY
> >> clue as to what they are doing. Was VERY frustrated.
> >>
> >> What is more frustrating is the ZUNE was working fine until two days
> >> ago. When my son went to use it yesterday the songs would say "file has
> >> expired". I did see that my firmware is on 1.2 and should be on 1.4,
> >> which is the issue, but the VISTA machine does not see it (ZUNE)
> >> anymore. Have uninstalled the software four times, have it set to run in
> >> XP SP2 mode, and run as administrator. The download works but when the
> >> driver tries to load it says it "finds the device but cannot load (Code
> >> 10)".
> >>
> >> ZUNE then pawned me off to VISTA support.
> >>
> >> Very irritating. Now I have a $250 paperweight. Thanks god I use an iPod.
> >>
> >>
> >>
> >> Carlyn wrote:
> >> > Ever since I've had vista my Microsoft Zune hasn't been detectable on
> >> > my Zune
> >> > software. It's really bugging me.
> >> > I've tried looking for solutions, and I have the most recent version of
> >> > the
> >> > software. A lot of the "tutorials" and the help articles are really
> >> > confusing, and often tell me to go places that have different text than
> >> > Vista
> >> > so I get lost. I tried updating the driver by going to the device
> >> > manger, and
> >> > the Zune device was showing up as "Unknown device" under "Other
> >> > devices".
> >> > Now it's under "Portable devices" as "Windows Mobile Device".
> >> >
> >> > goodness. PLEASE help me.
> >>
>