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Finding manufacturer for Sound Drivers on HP Notebook

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  #1 (permalink)  
Old 06-04-2007
Dan
 

Posts: n/a
Finding manufacturer for Sound Drivers on HP Notebook
No sound drivers found for the hardware: "The drivers for this device are
not installed. (Code 28)
mfg: unknown
location: PCI bus 0, device 20, function 5"

The computer manufacturer has been unable to help me. They tell me the
company they OEM the hardware from no longer exists and they can't do
anything about it. I have spent hours on the phone with HP who now tells me
the need proof of purchase before they can help me. I'm 10 months into a 1
yr. warrenty, but I can't find my paperwork. Support through HP is a dead
end for me.

How do I find out who the sound device mfg is?

I'm thinking maybe Microsoft has a 32 bit driver that someone is bound to
have ported to 64bit.

HP Compaq Presario V2000 Model V2670us
Proc: AMD Turion(tm) 64 Mobile Technology ML-37, 2000 Mhz, 1 Core(s), 1
Logical Processor(s)
System Model Presario V2000 (ET935UA#ABA)
BIOS Version/Date Hewlett-Packard F.50, 11/23/2006
SMBIOS Version 2.31
2GB RAM

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  #2 (permalink)  
Old 06-04-2007
Jane C
 

Posts: n/a
Re: Finding manufacturer for Sound Drivers on HP Notebook
Hello Dan,

After digging around on the HP site, I found Vista 32 bit drivers for that
notebook soundcard, but not 64 bit ones. It's Conexant AC-Link Audio
Driver. Conexant have to date been seemingly incapable of providing working
64 bit drivers.

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP Windows Shell/User

"Dan" <danpeay@hotmail.com> wrote in message
news:7CBC73E5-1861-47FB-9C9B-FA12FDE1EDA5@microsoft.com...
> No sound drivers found for the hardware: "The drivers for this device are
> not installed. (Code 28)
> mfg: unknown
> location: PCI bus 0, device 20, function 5"
>
> The computer manufacturer has been unable to help me. They tell me the
> company they OEM the hardware from no longer exists and they can't do
> anything about it. I have spent hours on the phone with HP who now tells
> me the need proof of purchase before they can help me. I'm 10 months into
> a 1 yr. warrenty, but I can't find my paperwork. Support through HP is a
> dead end for me.
>
> How do I find out who the sound device mfg is?
>
> I'm thinking maybe Microsoft has a 32 bit driver that someone is bound to
> have ported to 64bit.
>
> HP Compaq Presario V2000 Model V2670us
> Proc: AMD Turion(tm) 64 Mobile Technology ML-37, 2000 Mhz, 1 Core(s), 1
> Logical Processor(s)
> System Model Presario V2000 (ET935UA#ABA)
> BIOS Version/Date Hewlett-Packard F.50, 11/23/2006
> SMBIOS Version 2.31
> 2GB RAM


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  #3 (permalink)  
Old 06-04-2007
Dan
 

Posts: n/a
Re: Finding manufacturer for Sound Drivers on HP Notebook
Thanks! At least I know the mfg now, so you move me a step further.

I then tried the following driver, but result="failure"
http://h20000.www2.hp.com/bizsupport...&idx=0&mode=4&
Thanks for the direction!

"Jane C" <jellybean@NOSPAMxjgarage.org> wrote in message
news:7D8314A9-26C8-4DF5-8B0C-B671FF3ACBA5@microsoft.com...
> Hello Dan,
>
> After digging around on the HP site, I found Vista 32 bit drivers for that
> notebook soundcard, but not 64 bit ones. It's Conexant AC-Link Audio
> Driver. Conexant have to date been seemingly incapable of providing
> working 64 bit drivers.
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> MVP Windows Shell/User
>
> "Dan" <danpeay@hotmail.com> wrote in message
> news:7CBC73E5-1861-47FB-9C9B-FA12FDE1EDA5@microsoft.com...
>> No sound drivers found for the hardware: "The drivers for this device
>> are not installed. (Code 28)
>> mfg: unknown
>> location: PCI bus 0, device 20, function 5"
>>
>> The computer manufacturer has been unable to help me. They tell me the
>> company they OEM the hardware from no longer exists and they can't do
>> anything about it. I have spent hours on the phone with HP who now tells
>> me the need proof of purchase before they can help me. I'm 10 months
>> into a 1 yr. warrenty, but I can't find my paperwork. Support through HP
>> is a dead end for me.
>>
>> How do I find out who the sound device mfg is?
>>
>> I'm thinking maybe Microsoft has a 32 bit driver that someone is bound to
>> have ported to 64bit.
>>
>> HP Compaq Presario V2000 Model V2670us
>> Proc: AMD Turion(tm) 64 Mobile Technology ML-37, 2000 Mhz, 1 Core(s), 1
>> Logical Processor(s)
>> System Model Presario V2000 (ET935UA#ABA)
>> BIOS Version/Date Hewlett-Packard F.50, 11/23/2006
>> SMBIOS Version 2.31
>> 2GB RAM

>


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