Microsoft Windows Vista Community Forums - Vistaheads
Recommended Download



Welcome to the Microsoft Windows Vista Community Forums - Vistaheads, YOUR Largest Resource for Windows Vista related information.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Driver Scanner

HP Laptop - lost my sound after installing updates

microsoft.public.windows.vista hardware devices






Speedup My PC
Reply
  #1 (permalink)  
Old 05-04-2010
five256@NOwhere.com
 

Posts: n/a
HP Laptop - lost my sound after installing updates
Sometimes, after installing MS updates or other apps, I lose my sound.
The only way I get it back is to use System Restore to a point where the
sound worked. However, then I don't have the updates or apps. This
tells me that it's a software problem with Vista - not a hardware
problem. Now, I am about 11 MS updates behind - and no sound. Also, the
System Restore doesn't work anymore (I no longer have a Restore point
where the sound worked). I've Googled and have found that many people
have similar problems with their HP laptops. I am using Vista, SP-2. I
am now going to ionstall the updates since I can't go back to get the
sound. I've checked in Device Manager (no problem) and made sure I'm
using the most recent signed driver. I can't find any text indication
that I have a problem but when I go to Playback Options and try the sound
Test, I get a message which says the sound didn't play. Hope I included
all the relevant information. If not, please tell me. I've tried
everything I know of. I have a full backup of my hard drive - but don't
see how that can help. Perhaps one of you can help me or point me in the
right direction. I don't know where to go from here.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 05-05-2010
Andrew Murray
 

Posts: n/a
Re: HP Laptop - lost my sound after installing updates


<five256@NOwhere.com> wrote in message
news:0uput55q87hd6fi3si3e3sosf507cgnaob@4ax.com...
> Sometimes, after installing MS updates or other apps, I lose my sound.
> The only way I get it back is to use System Restore to a point where the
> sound worked. However, then I don't have the updates or apps. This
> tells me that it's a software problem with Vista - not a hardware
> problem. Now, I am about 11 MS updates behind - and no sound. Also, the
> System Restore doesn't work anymore (I no longer have a Restore point
> where the sound worked). I've Googled and have found that many people
> have similar problems with their HP laptops. I am using Vista, SP-2. I
> am now going to ionstall the updates since I can't go back to get the
> sound. I've checked in Device Manager (no problem) and made sure I'm
> using the most recent signed driver. I can't find any text indication
> that I have a problem but when I go to Playback Options and try the sound
> Test, I get a message which says the sound didn't play. Hope I included
> all the relevant information. If not, please tell me. I've tried
> everything I know of. I have a full backup of my hard drive - but don't
> see how that can help. Perhaps one of you can help me or point me in the
> right direction. I don't know where to go from here.



This seems to be caused by the Windows update; however you should really
contact the HP support people, since they are supposed to support the
hardware and OEM Windows edition that was preinstalled on the computer when
purchased (assuming you haven't installed a standard retail edition).

They will probably suggest you update the hardware drivers from their
website; it's not advisable to rely on, or allow Windows Update to update
drivers for sound or video hardware, especially for laptops from OEM's like
HP, Acer, Dell etc with integrated "onboard" sound or video. They should
have the drivers available from their websites.

In the meantime try going to Control Panel and to the Device Manager and
double check the "author" of the driver is HP rather than Microsoft; if it's
the MS driver, try to use the "rollback" feature to load the previously used
driver for the sound card/chip.

You might want to change the updates options to notify you they are ready to
install rather than automatically installing, since Windows will probably
try and install anything it thinks needs updating including hardware drivers
(although hardware updates are usually "optional" rather than "critical" or
"important") but these should be downloaded separately from the manufacturer
website as mentioned above - don't rely on Windows Update for the device
drivers that it offers.

One last thing you can try, delete the sound item from Device Manager, close
down and restart the computer, and it should reboot and reload the drivers.

If the laptop came with a sound utility, e.g. "Realtek" which produces
sound hardware has a utility that might be included that can be used to
diagnose issues with your sound - but HP might have a similar utility that
was included with your laptop.

Reply With Quote
  #3 (permalink)  
Old 05-05-2010
five256@NOwhere.com
 

Posts: n/a
Re: HP Laptop - lost my sound after installing updates
On Wed, 5 May 2010 07:31:16 +0800, "Andrew Murray"
<admurray.antispam@nospam.iinet.net.au> wrote:

>
>
><five256@NOwhere.com> wrote in message
>news:0uput55q87hd6fi3si3e3sosf507cgnaob@4ax.com.. .
>> Sometimes, after installing MS updates or other apps, I lose my sound.
>> The only way I get it back is to use System Restore to a point where the
>> sound worked. However, then I don't have the updates or apps. This
>> tells me that it's a software problem with Vista - not a hardware
>> problem. Now, I am about 11 MS updates behind - and no sound. Also, the
>> System Restore doesn't work anymore (I no longer have a Restore point
>> where the sound worked). I've Googled and have found that many people
>> have similar problems with their HP laptops. I am using Vista, SP-2. I
>> am now going to ionstall the updates since I can't go back to get the
>> sound. I've checked in Device Manager (no problem) and made sure I'm
>> using the most recent signed driver. I can't find any text indication
>> that I have a problem but when I go to Playback Options and try the sound
>> Test, I get a message which says the sound didn't play. Hope I included
>> all the relevant information. If not, please tell me. I've tried
>> everything I know of. I have a full backup of my hard drive - but don't
>> see how that can help. Perhaps one of you can help me or point me in the
>> right direction. I don't know where to go from here.

>
>
>This seems to be caused by the Windows update; however you should really
>contact the HP support people, since they are supposed to support the
>hardware and OEM Windows edition that was preinstalled on the computer when
>purchased (assuming you haven't installed a standard retail edition).
>
>They will probably suggest you update the hardware drivers from their
>website; it's not advisable to rely on, or allow Windows Update to update
>drivers for sound or video hardware, especially for laptops from OEM's like
>HP, Acer, Dell etc with integrated "onboard" sound or video. They should
>have the drivers available from their websites.
>
>In the meantime try going to Control Panel and to the Device Manager and
>double check the "author" of the driver is HP rather than Microsoft; if it's
>the MS driver, try to use the "rollback" feature to load the previously used
>driver for the sound card/chip.
>
>You might want to change the updates options to notify you they are ready to
>install rather than automatically installing, since Windows will probably
>try and install anything it thinks needs updating including hardware drivers
>(although hardware updates are usually "optional" rather than "critical" or
>"important") but these should be downloaded separately from the manufacturer
>website as mentioned above - don't rely on Windows Update for the device
>drivers that it offers.
>
>One last thing you can try, delete the sound item from Device Manager, close
>down and restart the computer, and it should reboot and reload the drivers.
>
>If the laptop came with a sound utility, e.g. "Realtek" which produces
>sound hardware has a utility that might be included that can be used to
>diagnose issues with your sound - but HP might have a similar utility that
>was included with your laptop.


Thanks so much. I have updated the sound driver(s) a number of times and
have not paid attention to the author. I have been using a utility which
notifies me when my drivers are out of date - and offers updated drivers
for download. I wasn't aware that there were different authors and not
to assume MS drivers were good. Actually, I haven't been to the hP site
yet to see what drivers they have. I have two drivers in the Device
manager which relate to sound. One is: IDT High Definition Audio CODEC.
The other is Intel(R) High Definition Audio HDMI. Are they both sound
drivers or should I only be concerned about one? Thanks!
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
HP Laptop - lost my sound after installing updates five256@NOwhere.com microsoft.public.windows.vista.general 6 11-30-2011 00:04
No Sound after installing Security Updates MoMule microsoft.public.windowsupdate 4 04-17-2009 18:50
problems after installing updates..no sound, can't hibernate, scrn Quadmom microsoft.public.windows.vista.general 1 11-17-2007 22:30
sound on laptop doesn't work after installing vista =?Utf-8?B?aGlzdG9yaWFu?= microsoft.public.windows.vista hardware devices 11 08-26-2007 04:52
sound on laptop doen't function after installing vista =?Utf-8?B?aGlzdG9yaWFu?= microsoft.public.windows.vista.general 4 03-25-2007 00:22




All times are GMT +1. The time now is 02:44.




Driver Scanner - Free Scan Now

Vistaheads.com is part of the Heads Network. See also XPHeads.com , Win7Heads.com and Win8Heads.com.


Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 RC 2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120