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Toshiba webcam software won't reinstall

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Old 02-01-2009
my_realtor
 

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Toshiba webcam software won't reinstall
A tech at an AT&T store installed my new braodband air card Thursday. I had
spent over 3 hours with tech support on the phone trying to get it to work
without success. It did take this tech several hours working with my laptop
and a couple of the air cards before he and someone working with him on the
phone from AT&T's tech support before he got it to work. When I got back to
the store he showed me it was working and I left. When I got home and booted
up my system I got a message saying that the webcam drivers were not working.

I've written to the forum Toshiba has but they couldn't get it to work after
going to Circuit City to take advantage of my extended warranty only to find
they no longer have their 'FIREDOG' service. Someone helping me in the
Toshiba forum suggested I contact the Cityassure who has taken over the
warranties for Circuit City. I was on the phone for quite a while with them
this morning. I was told that I should install the Microsoft Windows updated,
which I did, then try to reinstall the camera using the disc that came with
my laptop. Did it all but I'm still getting the error message that the camera
drivers failed to open and I should restart the camera or the computer.
Nothing I've tried to get this software/drivers to reinstall has worked every
since AT&T did whatever they did to install the braodband card (which I have
uninstalled to send back to AT&T).

If anyone can help me get this camera working again I'd appreciate it very
much. I don't know what information you may need to help with this problem.

Thanks in advance!
Linda


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my_realtor (Linda)

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