Hi Ms Keller,
Freeze-ups can have several causes, most of them hardware, especially if
there is no blue screen error. It could be video driver related, in which
case simply installing an updated set from the display adapter manufacturer
is the solution. There is also the chance that the issue is malware, in
which case cleaning the system in Safe mode is a good place to start.
However, those things represent the smaller percentage of the possible
problems. More often, it's memory, power supply, motherboard, or other
hardware. First thing I would suggest is to run the memory diagnostic (just
type it into the start/search line to begin). Next would be a drive
diagnostic, these are usually from the manufacturer to download and use.
Beyond that, you'll need a technician if you don't know much about swapping
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
"Ms. Keller" <Ms. Keller@discussions.microsoft.com
> wrote in message
> My computer continues to freeze up and shut down unexpectedly. Or it will
> freeze up and I will have to shut it down. Sometimes it has a blue screen
> that comes up that will say that it had to automatically shut down due to
> problem. Please help me figure out what is wrong with my computer.