Hotkey not working right with Intellitype Pro 6.3

Vista Ultimate SP1
Intellitype Pro 6.3
Wireless Natural Multimedia Keyboard

Not sure if this is the right forum for this issue.

On an older computer (running XP), I had a previous version of Intellitype
(with the same keyboard I presently have), and the "Mute" hotkey did what it
was supposed to do: Mute or unmute sound.

Now, with Vista and Intellityp Pro 6.3, the only thing that the Mute button
on the keyboard does is to display the volume "bar graph" at the bottom of
the screen. But it has no effect on the volume. (FWIW, the volume controls
on the keyboard work as they should: they increase and decrease the volume).

If I go to Key Settings in Intellitype, and try to "configure" the key,
there's simply a check box that says "Displays Volume and Mute status on the
screen." And that, indeed, is all the key does: Show the status, without
controlling it in any way.

Isn't there a way to mute/unmute from the keyboard?

Thanks.

Ken Isaacson
SILENT COUNSEL, a legal thriller
www.KenIsaacson.com

If that is the only option the Intellitype Pro 6.3 software configuration
utility offers then I am afraid that is all the mute key will be able to do.
I recommend you go to the website, to support, then drivers and downloads,
enter your product, version and OS version, and see if new software is
available which will allow the mute key to work as it should. If not, email
the manufacturer and let them know about this issue. It may be designed this
way for some odd reason or it could be a bug in the software utility.

If designed this way your only options would be to accept this limitation,
or return the keyboard and buy something which meets your needs better. If it
is a bug, the manufacturer should address it in a software update. If you
want to wait for it (the update or fix) you would need to put up without a
mute function on the keyboard, or you could return it.
--
seree


"Ken Isaacson" wrote:

> Vista Ultimate SP1
> Intellitype Pro 6.3
> Wireless Natural Multimedia Keyboard
>
> Not sure if this is the right forum for this issue.
>
> On an older computer (running XP), I had a previous version of Intellitype
> (with the same keyboard I presently have), and the "Mute" hotkey did what it
> was supposed to do: Mute or unmute sound.
>
> Now, with Vista and Intellityp Pro 6.3, the only thing that the Mute button
> on the keyboard does is to display the volume "bar graph" at the bottom of
> the screen. But it has no effect on the volume. (FWIW, the volume controls
> on the keyboard work as they should: they increase and decrease the volume).
>
> If I go to Key Settings in Intellitype, and try to "configure" the key,
> there's simply a check box that says "Displays Volume and Mute status on the
> screen." And that, indeed, is all the key does: Show the status, without
> controlling it in any way.
>
> Isn't there a way to mute/unmute from the keyboard?
>
> Thanks.
>
> Ken Isaacson
> SILENT COUNSEL, a legal thriller
> www.KenIsaacson.com
>

seree wrote:
> If that is the only option the Intellitype Pro 6.3 software configuration
> utility offers then I am afraid that is all the mute key will be able to do.
> I recommend you go to the website, to support, then drivers and downloads,
> enter your product, version and OS version, and see if new software is
> available which will allow the mute key to work as it should. If not, email
> the manufacturer and let them know about this issue. It may be designed this
> way for some odd reason or it could be a bug in the software utility.
>
> If designed this way your only options would be to accept this limitation,
> or return the keyboard and buy something which meets your needs better. If it
> is a bug, the manufacturer should address it in a software update. If you
> want to wait for it (the update or fix) you would need to put up without a
> mute function on the keyboard, or you could return it.


I've got the same Intellitype 6.3 software but using it with a
Sidewinder X6 keyboard. The mute key works as mute without any special
configuration.