Adaptec AVC-3610 causes blue screen crash in Windows Vista HP

Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
laptop running Windows Vista Home Premium (32 bit). It worked at first after
downloading and installing the drivers from Windows Update. I then opened
Windows Media Center and set up the tv, and it worked to degree. It was,
however, slow and choppy. This same tuner worked seamlessly on Windows MCE
2005 on the same laptop.

While Media Center was open i got a blue screen with unintelligible
characters flashing across the screen, then the system rebooted. Upon
rebooting with the tuner still plugged in the same blue screen occurred
sending the computer into an infinite loop of booting, getting a blue
screen, then rebooting. I unplugged the tuner and windows began to operate
properly.

I used system restore to go back to my system settings before i installed
the tuner's drivers to try again. After starting to install the drivers the
blue screen reappeared. Every time I try anything to get the tuner to work it
shows the blue screen then reboots.

"Evan Tribley" <Evan Tribley@discussions.microsoft.com> wrote in message
news:47519D3B-CA3C-4ED5-A012-9791FB5FFF0B@microsoft.com...
> Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> laptop running Windows Vista Home Premium (32 bit). It worked at first
> after
> downloading and installing the drivers from Windows Update. I then opened
> Windows Media Center and set up the tv, and it worked to degree. It was,
> however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> 2005 on the same laptop.
>
> While Media Center was open i got a blue screen with unintelligible
> characters flashing across the screen, then the system rebooted. Upon
> rebooting with the tuner still plugged in the same blue screen occurred
> sending the computer into an infinite loop of booting, getting a blue
> screen, then rebooting. I unplugged the tuner and windows began to operate
> properly.
>
> I used system restore to go back to my system settings before i installed
> the tuner's drivers to try again. After starting to install the drivers
> the
> blue screen reappeared. Every time I try anything to get the tuner to work
> it
> shows the blue screen then reboots.
>
>
I know you don't want to hear it, but you have driver issue.
Have you contacted Adaptec tech support to report the issue and/or obtain
updated Vista-compatible drivers?
Even though you got drivers through Windows Update, they were supplied by
Adaptec.

Adaptec refuses to provide support because product was sold under
Hewlett-Packard brand and Hewlett-Packard refuses to provide support because
it was manufactured by Adaptec.

"pvdg42" wrote:

>
> "Evan Tribley" <Evan Tribley@discussions.microsoft.com> wrote in message
> news:47519D3B-CA3C-4ED5-A012-9791FB5FFF0B@microsoft.com...
> > Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> > laptop running Windows Vista Home Premium (32 bit). It worked at first
> > after
> > downloading and installing the drivers from Windows Update. I then opened
> > Windows Media Center and set up the tv, and it worked to degree. It was,
> > however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> > 2005 on the same laptop.
> >
> > While Media Center was open i got a blue screen with unintelligible
> > characters flashing across the screen, then the system rebooted. Upon
> > rebooting with the tuner still plugged in the same blue screen occurred
> > sending the computer into an infinite loop of booting, getting a blue
> > screen, then rebooting. I unplugged the tuner and windows began to operate
> > properly.
> >
> > I used system restore to go back to my system settings before i installed
> > the tuner's drivers to try again. After starting to install the drivers
> > the
> > blue screen reappeared. Every time I try anything to get the tuner to work
> > it
> > shows the blue screen then reboots.
> >
> >
> I know you don't want to hear it, but you have driver issue.
> Have you contacted Adaptec tech support to report the issue and/or obtain
> updated Vista-compatible drivers?
> Even though you got drivers through Windows Update, they were supplied by
> Adaptec.
>
>
>

AMD x64 Turion laptop?

On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
Tribley@discussions.microsoft.com> wrote:

>Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
>laptop running Windows Vista Home Premium (32 bit). It worked at first after
>downloading and installing the drivers from Windows Update. I then opened
>Windows Media Center and set up the tv, and it worked to degree. It was,
>however, slow and choppy. This same tuner worked seamlessly on Windows MCE
>2005 on the same laptop.
>
>While Media Center was open i got a blue screen with unintelligible
>characters flashing across the screen, then the system rebooted. Upon
>rebooting with the tuner still plugged in the same blue screen occurred
>sending the computer into an infinite loop of booting, getting a blue
>screen, then rebooting. I unplugged the tuner and windows began to operate
>properly.
>
>I used system restore to go back to my system settings before i installed
>the tuner's drivers to try again. After starting to install the drivers the
>blue screen reappeared. Every time I try anything to get the tuner to work it
>shows the blue screen then reboots.
>
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

It is an AMD Mobile Sempron

"Barb Bowman" wrote:

> AMD x64 Turion laptop?
>
> On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
> Tribley@discussions.microsoft.com> wrote:
>
> >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> >laptop running Windows Vista Home Premium (32 bit). It worked at first after
> >downloading and installing the drivers from Windows Update. I then opened
> >Windows Media Center and set up the tv, and it worked to degree. It was,
> >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> >2005 on the same laptop.
> >
> >While Media Center was open i got a blue screen with unintelligible
> >characters flashing across the screen, then the system rebooted. Upon
> >rebooting with the tuner still plugged in the same blue screen occurred
> >sending the computer into an infinite loop of booting, getting a blue
> >screen, then rebooting. I unplugged the tuner and windows began to operate
> >properly.
> >
> >I used system restore to go back to my system settings before i installed
> >the tuner's drivers to try again. After starting to install the drivers the
> >blue screen reappeared. Every time I try anything to get the tuner to work it
> >shows the blue screen then reboots.
> >
> --
>
> Barb Bowman
> MS Windows-MVP
> Expert Zone & Vista Community Columnist
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

In addition, I did a clean install of Windows Vista today to start from
scratch. Problem still occured as soon as drivers for AVC-3610 were
downloaded.

"Evan Tribley" wrote:

> It is an AMD Mobile Sempron
>
> "Barb Bowman" wrote:
>
> > AMD x64 Turion laptop?
> >
> > On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
> > Tribley@discussions.microsoft.com> wrote:
> >
> > >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> > >laptop running Windows Vista Home Premium (32 bit). It worked at first after
> > >downloading and installing the drivers from Windows Update. I then opened
> > >Windows Media Center and set up the tv, and it worked to degree. It was,
> > >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> > >2005 on the same laptop.
> > >
> > >While Media Center was open i got a blue screen with unintelligible
> > >characters flashing across the screen, then the system rebooted. Upon
> > >rebooting with the tuner still plugged in the same blue screen occurred
> > >sending the computer into an infinite loop of booting, getting a blue
> > >screen, then rebooting. I unplugged the tuner and windows began to operate
> > >properly.
> > >
> > >I used system restore to go back to my system settings before i installed
> > >the tuner's drivers to try again. After starting to install the drivers the
> > >blue screen reappeared. Every time I try anything to get the tuner to work it
> > >shows the blue screen then reboots.
> > >
> > --
> >
> > Barb Bowman
> > MS Windows-MVP
> > Expert Zone & Vista Community Columnist
> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> > http://blogs.digitalmediaphile.com/barb/
> >

I've reported a similar issue - MS could NOT duplicate it.

On Thu, 5 Apr 2007 02:54:02 -0700, Evan Tribley
<EvanTribley@discussions.microsoft.com> wrote:

>In addition, I did a clean install of Windows Vista today to start from
>scratch. Problem still occured as soon as drivers for AVC-3610 were
>downloaded.
>
>"Evan Tribley" wrote:
>
>> It is an AMD Mobile Sempron
>>
>> "Barb Bowman" wrote:
>>
>> > AMD x64 Turion laptop?
>> >
>> > On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
>> > Tribley@discussions.microsoft.com> wrote:
>> >
>> > >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
>> > >laptop running Windows Vista Home Premium (32 bit). It worked at first after
>> > >downloading and installing the drivers from Windows Update. I then opened
>> > >Windows Media Center and set up the tv, and it worked to degree. It was,
>> > >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
>> > >2005 on the same laptop.
>> > >
>> > >While Media Center was open i got a blue screen with unintelligible
>> > >characters flashing across the screen, then the system rebooted. Upon
>> > >rebooting with the tuner still plugged in the same blue screen occurred
>> > >sending the computer into an infinite loop of booting, getting a blue
>> > >screen, then rebooting. I unplugged the tuner and windows began to operate
>> > >properly.
>> > >
>> > >I used system restore to go back to my system settings before i installed
>> > >the tuner's drivers to try again. After starting to install the drivers the
>> > >blue screen reappeared. Every time I try anything to get the tuner to work it
>> > >shows the blue screen then reboots.
>> > >
>> > --
>> >
>> > Barb Bowman
>> > MS Windows-MVP
>> > Expert Zone & Vista Community Columnist
>> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> > http://blogs.digitalmediaphile.com/barb/
>> >
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Thanks for your help! Hopefully someone will figure this out. Please let me
know if you would like my complete system specs to help.

"Barb Bowman" wrote:

> I've reported a similar issue - MS could NOT duplicate it.
>
> On Thu, 5 Apr 2007 02:54:02 -0700, Evan Tribley
> <EvanTribley@discussions.microsoft.com> wrote:
>
> >In addition, I did a clean install of Windows Vista today to start from
> >scratch. Problem still occured as soon as drivers for AVC-3610 were
> >downloaded.
> >
> >"Evan Tribley" wrote:
> >
> >> It is an AMD Mobile Sempron
> >>
> >> "Barb Bowman" wrote:
> >>
> >> > AMD x64 Turion laptop?
> >> >
> >> > On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
> >> > Tribley@discussions.microsoft.com> wrote:
> >> >
> >> > >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> >> > >laptop running Windows Vista Home Premium (32 bit). It worked at first after
> >> > >downloading and installing the drivers from Windows Update. I then opened
> >> > >Windows Media Center and set up the tv, and it worked to degree. It was,
> >> > >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> >> > >2005 on the same laptop.
> >> > >
> >> > >While Media Center was open i got a blue screen with unintelligible
> >> > >characters flashing across the screen, then the system rebooted. Upon
> >> > >rebooting with the tuner still plugged in the same blue screen occurred
> >> > >sending the computer into an infinite loop of booting, getting a blue
> >> > >screen, then rebooting. I unplugged the tuner and windows began to operate
> >> > >properly.
> >> > >
> >> > >I used system restore to go back to my system settings before i installed
> >> > >the tuner's drivers to try again. After starting to install the drivers the
> >> > >blue screen reappeared. Every time I try anything to get the tuner to work it
> >> > >shows the blue screen then reboots.
> >> > >
> >> > --
> >> >
> >> > Barb Bowman
> >> > MS Windows-MVP
> >> > Expert Zone & Vista Community Columnist
> >> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> >> > http://blogs.digitalmediaphile.com/barb/
> >> >
> --
>
> Barb Bowman
> MS Windows-MVP
> Expert Zone & Vista Community Columnist
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

I do have an additional thought, I don't know if it makes a difference but, I
am running the HP Dual TV Tuner/Digtial Video Recorder (AVC-3610HP) As far as
I have read on the internet this is identical to the Adaptec AVC-3610 and was
manufactured by Adaptec. There are drivers available specifically from HP,
but they are only XP MCE 2005. Should I try these drivers? (seems like a bad
idea but I'll try anything at this point)

"Evan Tribley" wrote:

> Thanks for your help! Hopefully someone will figure this out. Please let me
> know if you would like my complete system specs to help.
>
> "Barb Bowman" wrote:
>
> > I've reported a similar issue - MS could NOT duplicate it.
> >
> > On Thu, 5 Apr 2007 02:54:02 -0700, Evan Tribley
> > <EvanTribley@discussions.microsoft.com> wrote:
> >
> > >In addition, I did a clean install of Windows Vista today to start from
> > >scratch. Problem still occured as soon as drivers for AVC-3610 were
> > >downloaded.
> > >
> > >"Evan Tribley" wrote:
> > >
> > >> It is an AMD Mobile Sempron
> > >>
> > >> "Barb Bowman" wrote:
> > >>
> > >> > AMD x64 Turion laptop?
> > >> >
> > >> > On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
> > >> > Tribley@discussions.microsoft.com> wrote:
> > >> >
> > >> > >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
> > >> > >laptop running Windows Vista Home Premium (32 bit). It worked at first after
> > >> > >downloading and installing the drivers from Windows Update. I then opened
> > >> > >Windows Media Center and set up the tv, and it worked to degree. It was,
> > >> > >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
> > >> > >2005 on the same laptop.
> > >> > >
> > >> > >While Media Center was open i got a blue screen with unintelligible
> > >> > >characters flashing across the screen, then the system rebooted. Upon
> > >> > >rebooting with the tuner still plugged in the same blue screen occurred
> > >> > >sending the computer into an infinite loop of booting, getting a blue
> > >> > >screen, then rebooting. I unplugged the tuner and windows began to operate
> > >> > >properly.
> > >> > >
> > >> > >I used system restore to go back to my system settings before i installed
> > >> > >the tuner's drivers to try again. After starting to install the drivers the
> > >> > >blue screen reappeared. Every time I try anything to get the tuner to work it
> > >> > >shows the blue screen then reboots.
> > >> > >
> > >> > --
> > >> >
> > >> > Barb Bowman
> > >> > MS Windows-MVP
> > >> > Expert Zone & Vista Community Columnist
> > >> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> > >> > http://blogs.digitalmediaphile.com/barb/
> > >> >
> > --
> >
> > Barb Bowman
> > MS Windows-MVP
> > Expert Zone & Vista Community Columnist
> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> > http://blogs.digitalmediaphile.com/barb/
> >

I don't believe they will work. One of the MS folks has the
identical hardware that I have the failure on and knows two other
folks there as well and they could never duplicate the issue.

On Thu, 5 Apr 2007 15:24:01 -0700, Evan Tribley
<EvanTribley@discussions.microsoft.com> wrote:

>I do have an additional thought, I don't know if it makes a difference but, I
>am running the HP Dual TV Tuner/Digtial Video Recorder (AVC-3610HP) As far as
>I have read on the internet this is identical to the Adaptec AVC-3610 and was
>manufactured by Adaptec. There are drivers available specifically from HP,
>but they are only XP MCE 2005. Should I try these drivers? (seems like a bad
>idea but I'll try anything at this point)
>
>"Evan Tribley" wrote:
>
>> Thanks for your help! Hopefully someone will figure this out. Please let me
>> know if you would like my complete system specs to help.
>>
>> "Barb Bowman" wrote:
>>
>> > I've reported a similar issue - MS could NOT duplicate it.
>> >
>> > On Thu, 5 Apr 2007 02:54:02 -0700, Evan Tribley
>> > <EvanTribley@discussions.microsoft.com> wrote:
>> >
>> > >In addition, I did a clean install of Windows Vista today to start from
>> > >scratch. Problem still occured as soon as drivers for AVC-3610 were
>> > >downloaded.
>> > >
>> > >"Evan Tribley" wrote:
>> > >
>> > >> It is an AMD Mobile Sempron
>> > >>
>> > >> "Barb Bowman" wrote:
>> > >>
>> > >> > AMD x64 Turion laptop?
>> > >> >
>> > >> > On Mon, 2 Apr 2007 22:20:03 -0700, Evan Tribley <Evan
>> > >> > Tribley@discussions.microsoft.com> wrote:
>> > >> >
>> > >> > >Today I attempted to install an Adaptec AVC-3610 dual usb tv tuner on my
>> > >> > >laptop running Windows Vista Home Premium (32 bit). It worked at first after
>> > >> > >downloading and installing the drivers from Windows Update. I then opened
>> > >> > >Windows Media Center and set up the tv, and it worked to degree. It was,
>> > >> > >however, slow and choppy. This same tuner worked seamlessly on Windows MCE
>> > >> > >2005 on the same laptop.
>> > >> > >
>> > >> > >While Media Center was open i got a blue screen with unintelligible
>> > >> > >characters flashing across the screen, then the system rebooted. Upon
>> > >> > >rebooting with the tuner still plugged in the same blue screen occurred
>> > >> > >sending the computer into an infinite loop of booting, getting a blue
>> > >> > >screen, then rebooting. I unplugged the tuner and windows began to operate
>> > >> > >properly.
>> > >> > >
>> > >> > >I used system restore to go back to my system settings before i installed
>> > >> > >the tuner's drivers to try again. After starting to install the drivers the
>> > >> > >blue screen reappeared. Every time I try anything to get the tuner to work it
>> > >> > >shows the blue screen then reboots.
>> > >> > >
>> > >> > --
>> > >> >
>> > >> > Barb Bowman
>> > >> > MS Windows-MVP
>> > >> > Expert Zone & Vista Community Columnist
>> > >> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> > >> > http://blogs.digitalmediaphile.com/barb/
>> > >> >
>> > --
>> >
>> > Barb Bowman
>> > MS Windows-MVP
>> > Expert Zone & Vista Community Columnist
>> > http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> > http://blogs.digitalmediaphile.com/barb/
>> >
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/