Can't install Maxtor external hard drive?

I installed the software but Vista tells me it's not connected.

Have you already followed all the steps listed in the Windows Vista help
topic "Install or remove a hard disk drive"?:

http://windowshelp.microsoft.com/Win...10b281033.mspx

"jlara36" <jlara36@discussions.microsoft.com> wrote in message
news:3BF55403-AFB5-4BDB-A0C8-4D4878AAD61E@microsoft.com...
>I installed the software but Vista tells me it's not connected.

jlara36 wrote:
> I installed the software but Vista tells me it's not connected.

How did you connect the drive to the computer? What software do
you mean? What message do you see, exactly, and when do you
see it?

I connected it by USB cable. I installed the software that came with the
harddrive. I don't get any messages but when I go to the start menu then to
my computer, it dosen't show my external harddrive. When I try to use the
software that comes with it, it tells me that the drive is not connected. I
tried un-installing and re-installing the software and I conneceted the USB
cable to all my USB ports and it still dosen't work. My USB ports work fine
with other devices and my USB cable connects to other computers just fine.
I'm frustrated beyond belief and ready to switch back to XP where everthing
worked.

"Don" wrote:

> jlara36 wrote:
> > I installed the software but Vista tells me it's not connected.
>
> How did you connect the drive to the computer? What software do
> you mean? What message do you see, exactly, and when do you
> see it?
>

The problem may be the software you are using is not compatible with Vista.

On my machine running Vista Ultimate w/clean install, I just plugged in the
drive to a USB port, turned it on and it works fine.

--
Leo

For every difficult and complicated question there is an answer
that is simple, easily understood, and wrong.
H.L. Mencken








"jlara36" <jlara36@discussions.microsoft.com> wrote in message
news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
>I connected it by USB cable. I installed the software that came with the
> harddrive. I don't get any messages but when I go to the start menu then
> to
> my computer, it dosen't show my external harddrive. When I try to use the
> software that comes with it, it tells me that the drive is not connected.
> I
> tried un-installing and re-installing the software and I conneceted the
> USB
> cable to all my USB ports and it still dosen't work. My USB ports work
> fine
> with other devices and my USB cable connects to other computers just fine.
> I'm frustrated beyond belief and ready to switch back to XP where
> everthing
> worked.
>
> "Don" wrote:
>
>> jlara36 wrote:
>> > I installed the software but Vista tells me it's not connected.
>>
>> How did you connect the drive to the computer? What software do
>> you mean? What message do you see, exactly, and when do you
>> see it?
>>

Thank you Leo for that heart warming story but does that help me? And I've
clean installed about three times and nothing. Plug and play? More like plug
and pray. I thank everybody for their replies but I need help. Don't make me
even more depressed telling me about your success stories.

"Leo" wrote:

> The problem may be the software you are using is not compatible with Vista.
>
> On my machine running Vista Ultimate w/clean install, I just plugged in the
> drive to a USB port, turned it on and it works fine.
>
> --
> Leo
>
> For every difficult and complicated question there is an answer
> that is simple, easily understood, and wrong.
> H.L. Mencken
>
>
>
>
>
>
>
>
> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
> news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
> >I connected it by USB cable. I installed the software that came with the
> > harddrive. I don't get any messages but when I go to the start menu then
> > to
> > my computer, it dosen't show my external harddrive. When I try to use the
> > software that comes with it, it tells me that the drive is not connected.
> > I
> > tried un-installing and re-installing the software and I conneceted the
> > USB
> > cable to all my USB ports and it still dosen't work. My USB ports work
> > fine
> > with other devices and my USB cable connects to other computers just fine.
> > I'm frustrated beyond belief and ready to switch back to XP where
> > everthing
> > worked.
> >
> > "Don" wrote:
> >
> >> jlara36 wrote:
> >> > I installed the software but Vista tells me it's not connected.
> >>
> >> How did you connect the drive to the computer? What software do
> >> you mean? What message do you see, exactly, and when do you
> >> see it?
> >>
>
>

If you don't like the answer, don't ask the question.

--
Leo

For every difficult and complicated question there is an answer
that is simple, easily understood, and wrong.
H.L. Mencken








"jlara36" <jlara36@discussions.microsoft.com> wrote in message
news:12676919-7195-483B-BDB8-3930CE2DB7F3@microsoft.com...
> Thank you Leo for that heart warming story but does that help me? And I've
> clean installed about three times and nothing. Plug and play? More like
> plug
> and pray. I thank everybody for their replies but I need help. Don't make
> me
> even more depressed telling me about your success stories.
>
> "Leo" wrote:
>
>> The problem may be the software you are using is not compatible with
>> Vista.
>>
>> On my machine running Vista Ultimate w/clean install, I just plugged in
>> the
>> drive to a USB port, turned it on and it works fine.
>>
>> --
>> Leo
>>
>> For every difficult and complicated question there is an answer
>> that is simple, easily understood, and wrong.
>> H.L. Mencken
>>
>>
>>
>>
>>
>>
>>
>>
>> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
>> news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
>> >I connected it by USB cable. I installed the software that came with the
>> > harddrive. I don't get any messages but when I go to the start menu
>> > then
>> > to
>> > my computer, it dosen't show my external harddrive. When I try to use
>> > the
>> > software that comes with it, it tells me that the drive is not
>> > connected.
>> > I
>> > tried un-installing and re-installing the software and I conneceted the
>> > USB
>> > cable to all my USB ports and it still dosen't work. My USB ports work
>> > fine
>> > with other devices and my USB cable connects to other computers just
>> > fine.
>> > I'm frustrated beyond belief and ready to switch back to XP where
>> > everthing
>> > worked.
>> >
>> > "Don" wrote:
>> >
>> >> jlara36 wrote:
>> >> > I installed the software but Vista tells me it's not connected.
>> >>
>> >> How did you connect the drive to the computer? What software do
>> >> you mean? What message do you see, exactly, and when do you
>> >> see it?
>> >>
>>
>>

Telling me you just plug the drive in and it worked is not an answer. What do
you think I did at first? Does anybody know how I can find what works with
Vista and what dosent?

"Leo" wrote:

> If you don't like the answer, don't ask the question.
>
> --
> Leo
>
> For every difficult and complicated question there is an answer
> that is simple, easily understood, and wrong.
> H.L. Mencken
>
>
>
>
>
>
>
>
> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
> news:12676919-7195-483B-BDB8-3930CE2DB7F3@microsoft.com...
> > Thank you Leo for that heart warming story but does that help me? And I've
> > clean installed about three times and nothing. Plug and play? More like
> > plug
> > and pray. I thank everybody for their replies but I need help. Don't make
> > me
> > even more depressed telling me about your success stories.
> >
> > "Leo" wrote:
> >
> >> The problem may be the software you are using is not compatible with
> >> Vista.
> >>
> >> On my machine running Vista Ultimate w/clean install, I just plugged in
> >> the
> >> drive to a USB port, turned it on and it works fine.
> >>
> >> --
> >> Leo
> >>
> >> For every difficult and complicated question there is an answer
> >> that is simple, easily understood, and wrong.
> >> H.L. Mencken
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
> >> news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
> >> >I connected it by USB cable. I installed the software that came with the
> >> > harddrive. I don't get any messages but when I go to the start menu
> >> > then
> >> > to
> >> > my computer, it dosen't show my external harddrive. When I try to use
> >> > the
> >> > software that comes with it, it tells me that the drive is not
> >> > connected.
> >> > I
> >> > tried un-installing and re-installing the software and I conneceted the
> >> > USB
> >> > cable to all my USB ports and it still dosen't work. My USB ports work
> >> > fine
> >> > with other devices and my USB cable connects to other computers just
> >> > fine.
> >> > I'm frustrated beyond belief and ready to switch back to XP where
> >> > everthing
> >> > worked.
> >> >
> >> > "Don" wrote:
> >> >
> >> >> jlara36 wrote:
> >> >> > I installed the software but Vista tells me it's not connected.
> >> >>
> >> >> How did you connect the drive to the computer? What software do
> >> >> you mean? What message do you see, exactly, and when do you
> >> >> see it?
> >> >>
> >>
> >>
>
>

http://winqual.microsoft.com/HCL/Default.aspx

http://winqual.microsoft.com/HCL/Pro...0one%20to uch

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"jlara36" <jlara36@discussions.microsoft.com> wrote in message
news:0A0D8A72-F47F-4BDD-A966-A6B9D20C3C74@microsoft.com...
> Telling me you just plug the drive in and it worked is not an answer. What
> do
> you think I did at first? Does anybody know how I can find what works with
> Vista and what dosent?
>
> "Leo" wrote:
>
>> If you don't like the answer, don't ask the question.
>>
>> --
>> Leo
>>
>> For every difficult and complicated question there is an answer
>> that is simple, easily understood, and wrong.
>> H.L. Mencken
>>
>>
>>
>>
>>
>>
>>
>>
>> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
>> news:12676919-7195-483B-BDB8-3930CE2DB7F3@microsoft.com...
>> > Thank you Leo for that heart warming story but does that help me? And
>> > I've
>> > clean installed about three times and nothing. Plug and play? More like
>> > plug
>> > and pray. I thank everybody for their replies but I need help. Don't
>> > make
>> > me
>> > even more depressed telling me about your success stories.
>> >
>> > "Leo" wrote:
>> >
>> >> The problem may be the software you are using is not compatible with
>> >> Vista.
>> >>
>> >> On my machine running Vista Ultimate w/clean install, I just plugged
>> >> in
>> >> the
>> >> drive to a USB port, turned it on and it works fine.
>> >>
>> >> --
>> >> Leo
>> >>
>> >> For every difficult and complicated question there is an answer
>> >> that is simple, easily understood, and wrong.
>> >> H.L. Mencken
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> "jlara36" <jlara36@discussions.microsoft.com> wrote in message
>> >> news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
>> >> >I connected it by USB cable. I installed the software that came with
>> >> >the
>> >> > harddrive. I don't get any messages but when I go to the start menu
>> >> > then
>> >> > to
>> >> > my computer, it dosen't show my external harddrive. When I try to
>> >> > use
>> >> > the
>> >> > software that comes with it, it tells me that the drive is not
>> >> > connected.
>> >> > I
>> >> > tried un-installing and re-installing the software and I conneceted
>> >> > the
>> >> > USB
>> >> > cable to all my USB ports and it still dosen't work. My USB ports
>> >> > work
>> >> > fine
>> >> > with other devices and my USB cable connects to other computers just
>> >> > fine.
>> >> > I'm frustrated beyond belief and ready to switch back to XP where
>> >> > everthing
>> >> > worked.
>> >> >
>> >> > "Don" wrote:
>> >> >
>> >> >> jlara36 wrote:
>> >> >> > I installed the software but Vista tells me it's not connected.
>> >> >>
>> >> >> How did you connect the drive to the computer? What software do
>> >> >> you mean? What message do you see, exactly, and when do you
>> >> >> see it?
>> >> >>
>> >>
>> >>
>>
>>

I just came across this thread, so maybe this has been
suggested before. Is it possible that there is a problem
with the USB cable or the drive itself?





jlara36 wrote:
> Telling me you just plug the drive in and it worked is not an answer. What do
> you think I did at first? Does anybody know how I can find what works with
> Vista and what dosent?
>
> "Leo" wrote:
>
>
>>If you don't like the answer, don't ask the question.
>>
>>--
>>Leo
>>
>>For every difficult and complicated question there is an answer
>>that is simple, easily understood, and wrong.
>>H.L. Mencken
>>
>>
>>
>>
>>
>>
>>
>>
>>"jlara36" <jlara36@discussions.microsoft.com> wrote in message
>>news:12676919-7195-483B-BDB8-3930CE2DB7F3@microsoft.com...
>>
>>>Thank you Leo for that heart warming story but does that help me? And I've
>>>clean installed about three times and nothing. Plug and play? More like
>>>plug
>>>and pray. I thank everybody for their replies but I need help. Don't make
>>>me
>>>even more depressed telling me about your success stories.
>>>
>>>"Leo" wrote:
>>>
>>>
>>>>The problem may be the software you are using is not compatible with
>>>>Vista.
>>>>
>>>>On my machine running Vista Ultimate w/clean install, I just plugged in
>>>>the
>>>>drive to a USB port, turned it on and it works fine.
>>>>
>>>>--
>>>>Leo
>>>>
>>>>For every difficult and complicated question there is an answer
>>>>that is simple, easily understood, and wrong.
>>>>H.L. Mencken
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>"jlara36" <jlara36@discussions.microsoft.com> wrote in message
>>>>news:4DE8EC0D-2A44-4195-AE4C-F4405B951FC8@microsoft.com...
>>>>
>>>>>I connected it by USB cable. I installed the software that came with the
>>>>>harddrive. I don't get any messages but when I go to the start menu
>>>>>then
>>>>>to
>>>>>my computer, it dosen't show my external harddrive. When I try to use
>>>>>the
>>>>>software that comes with it, it tells me that the drive is not
>>>>>connected.
>>>>>I
>>>>>tried un-installing and re-installing the software and I conneceted the
>>>>>USB
>>>>>cable to all my USB ports and it still dosen't work. My USB ports work
>>>>>fine
>>>>>with other devices and my USB cable connects to other computers just
>>>>>fine.
>>>>>I'm frustrated beyond belief and ready to switch back to XP where
>>>>>everthing
>>>>>worked.
>>>>>
>>>>>"Don" wrote:
>>>>>
>>>>>
>>>>>>jlara36 wrote:
>>>>>>
>>>>>>>I installed the software but Vista tells me it's not connected.
>>>>>>
>>>>>>How did you connect the drive to the computer? What software do
>>>>>>you mean? What message do you see, exactly, and when do you
>>>>>>see it?
>>>>>>
>>>>
>>>>
>>