RE: USB ports; they show a Yellow Exclamation mark Error 39 Vista
I guess the first thing I'd try is to see if the motherboard manufacturer has
any info. specific to this issue and/or if they've got newer chipset drivers
It seems odd to me that you could fix this by restoring your system to any
restore point that you've got onhand, rather than a restore point that was
made before a certain event occurred. Sorry If I got the wrong impression,
but that's sort of how it sounded when I read your post.
Please report back with any info you find - or if you need more help, so
that others can benefit!
Let this forum know if this helps or if you figure out the problem, so
others can benefit.
> PLEASE HELP!
> This is the first time I am using Support and hope there is somebody who
> can help me. I have had a constant problem with the USB ports; they show a
> Yellow Exclamation mark on all the Intel (R) 82801Gg (ICH7 Family) USB
> Under universal bus controllers
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
> Windows was able to successfully install device driver software, but the
> driver software encountered a problem when it tried to run. The problem code
> is 39.
> When this happens I usually do a system restore to a previous day and it
> fixes the problem, but this time I had no restore points to go back to. I
> have installed the drivers from the CD but they keep failing. I have
> uninstalled the drivers/hardware and reinstalled but it still shows the
> yellow mark. Something is preventing the drivers from loading. I have also
> disabled antivirus and firewall but still nothing.
> Could you please advise what to do urgently as I can not use anything in my
> USB PORTS.
> My Computer spec is as follows:-
> 1. Intel CPU CORE 2 DUO
> 2. INTEL d975xbx2 Quade-Core Motherboard
> 3. Geforce 8600 GTS
> 4. Vista Ultimate 32bit oem
> Many Thanks