Missing CD/DVD

I bought a new ASUS M51SN laptop last month running Windows Vista. I have
subsequently loaded MS Office 2003, Skype, Norton SystemWorks and NERO8. I
recently upgraded Vista with SP1, Nero, Skype and Norton to their latest
versions and the ASUS Bios to 304. While I had a number of software problems
prior to these upgrades, I placed my faith in the Vista upgrade, but am still
left with a number of irritating problems.

My DVD burner has disappeared from Windows and Norton while Nero is still
happy to test it (Diskspeed). The device manager says everything is good, but
I cannot see the DVD in either Windows Explorer or My Computer. In the event
log, I can see that the unit has encountered a number of bad block events, as
well as a number of errors during a paging operation.

I have tried most of the “fixes� for this problem listed on the net,
including:
• Delete upperfilters and lowerfilters via regedit (none present and iTunes
never installed)
• Changed silent install and it’s neighbour from 1 to 0 in the above key
• Disabled UAC
• Checked that MS update KB936825 hadn’t been applied
• Set power management to balanced or performance
• Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab in Device
Mgr.
• Reset the BIOS (updated it)

None of the above appears to have made the slightest difference. I used the
DVD burner extensively up to the end of February, by which time it ceased to
function/disappeared. My best guess is that the problem is due to a software
patch/upgrade/installation but I have been unable to identify the culprit. An
option is of cause that the hardware has failed in some way, but if so, Nero
shouldn’t be able to read it either? I did however change the zone from 1 to
4 at some stage, and wonder if that could have a bearing?

Any assistance you can provide will be much apprecaited

--
Jan

Jan;647273 Wrote:
> I bought a new ASUS M51SN laptop last month running Windows Vista. I
> have
> subsequently loaded MS Office 2003, Skype, Norton SystemWorks and
> NERO8. I
> recently upgraded Vista with SP1, Nero, Skype and Norton to their
> latest
> versions and the ASUS Bios to 304. While I had a number of software
> problems
> prior to these upgrades, I placed my faith in the Vista upgrade, but am
> still
> left with a number of irritating problems.
>
> My DVD burner has disappeared from Windows and Norton while Nero is
> still
> happy to test it (Diskspeed). The device manager says everything is
> good, but
> I cannot see the DVD in either Windows Explorer or My Computer. In the
> event
> log, I can see that the unit has encountered a number of bad block
> events, as
> well as a number of errors during a paging operation.
>
> I have tried most of the “fixes� for this problem listed on the
> net,
> including:
> • Delete upperfilters and lowerfilters via regedit (none present
> and iTunes
> never installed)
> • Changed silent install and it’s neighbour from 1 to 0 in the
> above key
> • Disabled UAC
> • Checked that MS update KB936825 hadn’t been applied
> • Set power management to balanced or performance
> • Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab
> in Device
> Mgr.
> • Reset the BIOS (updated it)
>
> None of the above appears to have made the slightest difference. I used
> the
> DVD burner extensively up to the end of February, by which time it
> ceased to
> function/disappeared. My best guess is that the problem is due to a
> software
> patch/upgrade/installation but I have been unable to identify the
> culprit. An
> option is of cause that the hardware has failed in some way, but if so,
> Nero
> shouldn’t be able to read it either? I did however change the zone
> from 1 to
> 4 at some stage, and wonder if that could have a bearing?
>
> Any assistance you can provide will be much apprecaited
>
> --
> Jan

Jan,

I was hoping to find the magic bullet for you, but was unsuccessful.
There is a discussion about this issue in this thread here at Vista x64:

http://www.vistax64.com/vista-hardwa...t-showing.html

It sounds like you've employed much of the advice they put forth in
this thread. If you've tried all the software voodoo available, then
there may be the possibility of a hardware failure (however unlikely).

I'll keep looking around to see if there is anything else I can find
that will aid you in resolving this issue. Since your laptop is new (and
likely under warranty) you may also want to consider having the drive
replaced if all else fails.

I hope this helps.


--
.Joe

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Norton is likely causing your problem.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems in Vista and they don’t always appear
immediately.

Download and run the Norton Removal Tool.

http://service1.symantec.com/SUPPORT...05033108162039

It's called "360" because Symantec's goal is complete ownership of your
computer, and with even less communication about what it's trying to do or
ways to configure it than ever before (which would only interfere with its
goal.) That, along with Symantec's famous technical support, makes Norton
360 a disaster that I would only install on Granny's computer if she was
going to disinherit me.

-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

> Jan;647273 Wrote:
>> I bought a new ASUS M51SN laptop last month running Windows Vista. I
>> have
>> subsequently loaded MS Office 2003, Skype, Norton SystemWorks and
>> NERO8. I
>> recently upgraded Vista with SP1, Nero, Skype and Norton to their
>> latest
>> versions and the ASUS Bios to 304. While I had a number of software
>> problems
>> prior to these upgrades, I placed my faith in the Vista upgrade, but am
>> still
>> left with a number of irritating problems.
>>
>> My DVD burner has disappeared from Windows and Norton while Nero is
>> still
>> happy to test it (Diskspeed). The device manager says everything is
>> good, but
>> I cannot see the DVD in either Windows Explorer or My Computer. In the
>> event
>> log, I can see that the unit has encountered a number of bad block
>> events, as
>> well as a number of errors during a paging operation.
>>
>> I have tried most of the “fixes� for this problem listed on the
>> net,
>> including:
>> • Delete upperfilters and lowerfilters via regedit (none present
>> and iTunes
>> never installed)
>> • Changed silent install and it’s neighbour from 1 to 0 in the
>> above key
>> • Disabled UAC
>> • Checked that MS update KB936825 hadn’t been applied
>> • Set power management to balanced or performance
>> • Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab
>> in Device
>> Mgr.
>> • Reset the BIOS (updated it)
>>
>> None of the above appears to have made the slightest difference. I used
>> the
>> DVD burner extensively up to the end of February, by which time it
>> ceased to
>> function/disappeared. My best guess is that the problem is due to a
>> software
>> patch/upgrade/installation but I have been unable to identify the
>> culprit. An
>> option is of cause that the hardware has failed in some way, but if so,
>> Nero
>> shouldn’t be able to read it either? I did however change the zone
>> from 1 to
>> 4 at some stage, and wonder if that could have a bearing?
>>
>> Any assistance you can provide will be much apprecaited
>>
>> --
>> Jan
>

Thanks Bob,

I removed Norton utilising the remove tool and was pretty hopeful, but
unfortunately it didn't make a difference. For good measure, I also tried
replacing the wnaspi32.dll with the frogaspi.dll but again no difference. I
may have to visit a service centre and verify that it isn't a hardware issue!
--
Jan


"Bob" wrote:

> Norton is likely causing your problem.
>
> Replace Norton with the free AVG http://free.grisoft.com/ or Avast
> http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
> Defender. Disabling Norton is not enough. You need to completely uninstall
> it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
> known to cause many problems in Vista and they don’t always appear
> immediately.
>
> Download and run the Norton Removal Tool.
>
> http://service1.symantec.com/SUPPORT...05033108162039
>
> It's called "360" because Symantec's goal is complete ownership of your
> computer, and with even less communication about what it's trying to do or
> ways to configure it than ever before (which would only interfere with its
> goal.) That, along with Symantec's famous technical support, makes Norton
> 360 a disaster that I would only install on Granny's computer if she was
> going to disinherit me.
>
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
> http://dts-l.net/goodpost.htm
> http://oakroadsystems.com/genl/unice.htm
>
> > Jan;647273 Wrote:
> >> I bought a new ASUS M51SN laptop last month running Windows Vista. I
> >> have
> >> subsequently loaded MS Office 2003, Skype, Norton SystemWorks and
> >> NERO8. I
> >> recently upgraded Vista with SP1, Nero, Skype and Norton to their
> >> latest
> >> versions and the ASUS Bios to 304. While I had a number of software
> >> problems
> >> prior to these upgrades, I placed my faith in the Vista upgrade, but am
> >> still
> >> left with a number of irritating problems.
> >>
> >> My DVD burner has disappeared from Windows and Norton while Nero is
> >> still
> >> happy to test it (Diskspeed). The device manager says everything is
> >> good, but
> >> I cannot see the DVD in either Windows Explorer or My Computer. In the
> >> event
> >> log, I can see that the unit has encountered a number of bad block
> >> events, as
> >> well as a number of errors during a paging operation.
> >>
> >> I have tried most of the “fixes� for this problem listed on the
> >> net,
> >> including:
> >> • Delete upperfilters and lowerfilters via regedit (none present
> >> and iTunes
> >> never installed)
> >> • Changed silent install and it’s neighbour from 1 to 0 in the
> >> above key
> >> • Disabled UAC
> >> • Checked that MS update KB936825 hadn’t been applied
> >> • Set power management to balanced or performance
> >> • Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab
> >> in Device
> >> Mgr.
> >> • Reset the BIOS (updated it)
> >>
> >> None of the above appears to have made the slightest difference. I used
> >> the
> >> DVD burner extensively up to the end of February, by which time it
> >> ceased to
> >> function/disappeared. My best guess is that the problem is due to a
> >> software
> >> patch/upgrade/installation but I have been unable to identify the
> >> culprit. An
> >> option is of cause that the hardware has failed in some way, but if so,
> >> Nero
> >> shouldn’t be able to read it either? I did however change the zone
> >> from 1 to
> >> 4 at some stage, and wonder if that could have a bearing?
> >>
> >> Any assistance you can provide will be much apprecaited
> >>
> >> --
> >> Jan
> >
>
>

Thanks Joe,

I am fast running out of options so a visit to the service centre may be my
next option. While my symptoms are the same as a lot of others, I do not have
an error 10 or an error 39, and do not have the upper and lower filters set?
--
Jan


".Joe" wrote:

>
> Jan;647273 Wrote:
> > I bought a new ASUS M51SN laptop last month running Windows Vista. I
> > have
> > subsequently loaded MS Office 2003, Skype, Norton SystemWorks and
> > NERO8. I
> > recently upgraded Vista with SP1, Nero, Skype and Norton to their
> > latest
> > versions and the ASUS Bios to 304. While I had a number of software
> > problems
> > prior to these upgrades, I placed my faith in the Vista upgrade, but am
> > still
> > left with a number of irritating problems.
> >
> > My DVD burner has disappeared from Windows and Norton while Nero is
> > still
> > happy to test it (Diskspeed). The device manager says everything is
> > good, but
> > I cannot see the DVD in either Windows Explorer or My Computer. In the
> > event
> > log, I can see that the unit has encountered a number of bad block
> > events, as
> > well as a number of errors during a paging operation.
> >
> > I have tried most of the “fixes� for this problem listed on the
> > net,
> > including:
> > • Delete upperfilters and lowerfilters via regedit (none present
> > and iTunes
> > never installed)
> > • Changed silent install and it’s neighbour from 1 to 0 in the
> > above key
> > • Disabled UAC
> > • Checked that MS update KB936825 hadn’t been applied
> > • Set power management to balanced or performance
> > • Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab
> > in Device
> > Mgr.
> > • Reset the BIOS (updated it)
> >
> > None of the above appears to have made the slightest difference. I used
> > the
> > DVD burner extensively up to the end of February, by which time it
> > ceased to
> > function/disappeared. My best guess is that the problem is due to a
> > software
> > patch/upgrade/installation but I have been unable to identify the
> > culprit. An
> > option is of cause that the hardware has failed in some way, but if so,
> > Nero
> > shouldn’t be able to read it either? I did however change the zone
> > from 1 to
> > 4 at some stage, and wonder if that could have a bearing?
> >
> > Any assistance you can provide will be much apprecaited
> >
> > --
> > Jan
>
> Jan,
>
> I was hoping to find the magic bullet for you, but was unsuccessful.
> There is a discussion about this issue in this thread here at Vista x64:
>
> http://www.vistax64.com/vista-hardwa...t-showing.html
>
> It sounds like you've employed much of the advice they put forth in
> this thread. If you've tried all the software voodoo available, then
> there may be the possibility of a hardware failure (however unlikely).
>
> I'll keep looking around to see if there is anything else I can find
> that will aid you in resolving this issue. Since your laptop is new (and
> likely under warranty) you may also want to consider having the drive
> replaced if all else fails.
>
> I hope this helps.
>
>
> --
> .Joe
>
> _ (\"http://uswave.net/joetmvx64v2.png\")_
> _[image: http://uswave.net/joetmvx64v2.png]_
> _Click_here_for_the_Vista_x64_Forums (\"http://www.vistax64.com/index.php?referrerid=17621\")_
> _CPU-Z_Verified (\"http://valid.x86-secret.com/show_oc.php?id=323179\")_
>

Thought I would just let you know the end of the story - I went to the
service centre and had the DVD replaced, which didn't make any difference.
The engineer then found that the DVD didn't have a drive letter and added
that in Computer Management. We thought that everything was then OK, but when
I got home, I again couldn't see the DVD. A new call to the service centre
recommended a full recovery as the only solution to my problem. During my
preparation for this - and expecting to spend the whole Easter rebuilding my
PC with limited back-up's, I came across an ASUS utility called ASUS
CopyProtect - launching it, only the DVD unit had a lock on it, and following
unlocking it, the DVD player was again visible and usable. I do not recall
ever having been in this program before, and can only assume that an
automatic update may have locked the DVD unit? Anyway, it may be worth other
ASUS users with similar problems to check these settings in CopyProtect?
--
Jan


"Jan" wrote:

> I bought a new ASUS M51SN laptop last month running Windows Vista. I have
> subsequently loaded MS Office 2003, Skype, Norton SystemWorks and NERO8. I
> recently upgraded Vista with SP1, Nero, Skype and Norton to their latest
> versions and the ASUS Bios to 304. While I had a number of software problems
> prior to these upgrades, I placed my faith in the Vista upgrade, but am still
> left with a number of irritating problems.
>
> My DVD burner has disappeared from Windows and Norton while Nero is still
> happy to test it (Diskspeed). The device manager says everything is good, but
> I cannot see the DVD in either Windows Explorer or My Computer. In the event
> log, I can see that the unit has encountered a number of bad block events, as
> well as a number of errors during a paging operation.
>
> I have tried most of the “fixes� for this problem listed on the net,
> including:
> • Delete upperfilters and lowerfilters via regedit (none present and iTunes
> never installed)
> • Changed silent install and it’s neighbour from 1 to 0 in the above key
> • Disabled UAC
> • Checked that MS update KB936825 hadn’t been applied
> • Set power management to balanced or performance
> • Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab in Device
> Mgr.
> • Reset the BIOS (updated it)
>
> None of the above appears to have made the slightest difference. I used the
> DVD burner extensively up to the end of February, by which time it ceased to
> function/disappeared. My best guess is that the problem is due to a software
> patch/upgrade/installation but I have been unable to identify the culprit. An
> option is of cause that the hardware has failed in some way, but if so, Nero
> shouldn’t be able to read it either? I did however change the zone from 1 to
> 4 at some stage, and wonder if that could have a bearing?
>
> Any assistance you can provide will be much apprecaited
>
> --
> Jan