Does sound work without the printer?
If not, it is clearly a Gateway problem.
Did Gateway sell the printer with the computer?
If you have sound without the printer but no sound with the printer,
there is some sort of compatibility issue.
It could be HP, Gateway, Windows Vista, or a combination.
You mention HP drivers, have you also gone to Gateway to get the
latest sound drivers?
Install the latest sound drivers before attempting to install the
If sound works for a while, what changes just before sound stops?
You may need to return the computer or printer and get a different
model to avoid the compatibility issue.
Jupiter Jones [MVP]
"Crashed, crashed and burned" <Crashed, crashed and
> wrote in message
>I have a Gateway desktop with Vista. I have a HP Officejet Pro L7680
> one. The HP box said was "Vista compatable." When my printer is
> hooked up to
> my computer, I have no sound on my computer. (SigmaTel audio) My
> doesn't recognize the Audio drivers, I can't uninstall or reinstall
> them. I
> have downloaded the latest drivers from HP numerous times. I have
> been on the
> phone with HP at least 4 times (to them, this is a Gateway problem)
> I have
> been on the phone with Gateway at least 6 times AND they've had my
> in their "shop" twice. To them, this is a VISTA problem. I have
> talked with
> upper level support for HP and Gateway, I've done all of the
> "obvious" things
> to try and fix the problem of no sound-- the computer not
> recognizing the
> audio device. I've even wiped the whole system and started over
> again - the
> sound worked for a few hours, next day, it was gone again. Any
> suggestions? I think I am at the point of buying a new all- in- one
> that is
> definitely on Microsoft's list of compatable printers. I have not
> spent the
> money to speak with Microsoft Vista support - I don't think I should
> have to.
> I am not the kind that has to have the latest and great technology
> (my old
> computer died a sudden death) Also, can I have someone uninstall
> VISTA and
> put Windows onmy system without any other complications?
> Any help would be greatly appreciated.
> Thank you