DVD drive missing

Hi, The DVD drive on my laptop is missing and I did not upgrade to vista,
vista came pre-installed. It happened four days ago and I called the tech
support and they were totally useless, they told me to do some stuff that I
already tried, and then they told me to restore my laptop to the factory
settings. Is there other ways to fix this problem instead of restoring
everything from backup. Below is the full description of the error.

Description:
Windows was able to successfully install device driver software, but the
driver software encountered a problem when it tried to run. The problem code
is 39.

Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6000.16386
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Thanks for your help.

This should work for the Code 39 error:

http://support.microsoft.com/default.aspx/kb/929461


I Bleed Blue and Gold
GO BEARS!


"Hassan" <Hassan@discussions.microsoft.com> wrote in message
news:04E8D241-2FE3-41AF-85F2-44CC5788C440@microsoft.com...
> Hi, The DVD drive on my laptop is missing and I did not upgrade to vista,
> vista came pre-installed. It happened four days ago and I called the tech
> support and they were totally useless, they told me to do some stuff that I
> already tried, and then they told me to restore my laptop to the factory
> settings. Is there other ways to fix this problem instead of restoring
> everything from backup. Below is the full description of the error.
>
> Description:
> Windows was able to successfully install device driver software, but the
> driver software encountered a problem when it tried to run. The problem code
> is 39.
>
> Problem signature:
> Problem Event Name: PnPDeviceProblemCode
> Architecture: x86
> Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____
> Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
> PnP problem code: 00000027
> Driver name: cdrom.sys
> Driver version: 6.0.6000.16386
> Driver date: 11-02-2006
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 2057
>
> Thanks for your help.

"Hassan" wrote:

> Hi, The DVD drive on my laptop is missing and I did not upgrade to vista,
> vista came pre-installed. It happened four days ago and I called the tech
> support and they were totally useless, they told me to do some stuff that I
> already tried, and then they told me to restore my laptop to the factory
> settings. Is there other ways to fix this problem instead of restoring
> everything from backup. Below is the full description of the error.
>
> Description:
> Windows was able to successfully install device driver software, but the
> driver software encountered a problem when it tried to run. The problem code
> is 39.
>
> Problem signature:
> Problem Event Name: PnPDeviceProblemCode
> Architecture: x86
> Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____
> Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
> PnP problem code: 00000027
> Driver name: cdrom.sys
> Driver version: 6.0.6000.16386
> Driver date: 11-02-2006
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 2057
>
> Thanks for your help.

"Cal Bear '66" wrote:

> This should work for the Code 39 error:
>
> http://support.microsoft.com/default.aspx/kb/929461
>
>
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "Hassan" <Hassan@discussions.microsoft.com> wrote in message
> news:04E8D241-2FE3-41AF-85F2-44CC5788C440@microsoft.com...
> > Hi, The DVD drive on my laptop is missing and I did not upgrade to vista,
> > vista came pre-installed. It happened four days ago and I called the tech
> > support and they were totally useless, they told me to do some stuff that I
> > already tried, and then they told me to restore my laptop to the factory
> > settings. Is there other ways to fix this problem instead of restoring
> > everything from backup. Below is the full description of the error.
> >
> > Description:
> > Windows was able to successfully install device driver software, but the
> > driver software encountered a problem when it tried to run. The problem code
> > is 39.
> >
> > Problem signature:
> > Problem Event Name: PnPDeviceProblemCode
> > Architecture: x86
> > Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____
> > Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
> > PnP problem code: 00000027
> > Driver name: cdrom.sys
> > Driver version: 6.0.6000.16386
> > Driver date: 11-02-2006
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 2057
> >
> > Thanks for your help.
>
>