Hi,
Thanks for posting in our newsgroup.
First please ensure the USB device is in the HCL list:
Windows Vista Hardware Compatibility List
http://winqual.microsoft.com/hcl/
Please take the following steps to narrow down this issue:
1. Please plug the USB divice to anther computer, will this work?
2. Please make a clean boot to make sure the problem is not caused third
party software:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
If the problem persists, please help me collect the following information
for further research:
1. Screen shot of the error message.
2. Application log
1) Reproduce the issue:
2) Click Start -> Run, type EVENTVWR.MSC and click OK.
3) Right click the Application Event, select Save Log File as, save it to
.evt file.
4) Email me the file
Please send the information to
v-robeli@microsoft.com with subject: PNP USB
Devices not working with Vista
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! -
www.microsoft.com/security
================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
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Microsoft engineers can only focus on one issue per thread. Although we
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so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check
http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<Subject: RE: PNP USB Devices not working with Vista
<Date: Sat, 29 Sep 2007 04:50:00 -0700
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<SUUUUUUURE.... X(
<
<MY VISTA (Home Premium) DON'T WON'T TO INSTALL DRIVERS FOR:
<
<-USB-sticks (ALL types)
<-my USB WD external HD (500 GB)
<
<"Terence Liu [MSFT]" wrote:
<
<> Hello Customer,
<>
<> Thank you for posting here.
<>
<> According to your description, I understand that the Vista do not
recognize
<> the USB devices which work under XP. If I have misunderstood the
problem,
<> please don't hesitate to let me know.
<>
<> First, the Vista is a new system, some devices may still do not
compatible
<> with it. I suggest you confirm whether the devices are in the Vista
<> Hardware Compatibility List:
<>
<> Windows Vista Hardware Compatibility List
<>
http://winqual.microsoft.com/hcl/
<>
<> Then, please contact your hardware vendor, and ask them whether they
have
<> the device driver for the Vista. If yes, please install the device Vista
<> driver and test this issue again.
<>
<> Additional, we have a tool called Windows Vista Hardware Assessment, it
<> will help you to judge whether the device compatible with vista. You can
<> download and install it on a XP computer. Then, plug the USB device, do
a
<> scan of your computer. The Windows Vista Hardware Assessment will give
you
<> a report, the report will let you know whether the device is compatible
<> with Vista.
<>
<> Download: Windows Vista Hardware Assessment
<>
http://www.microsoft.com/downloads/d...b76-3148-4e49-
<> 943d-4d9ea7f77730&DisplayLang=en
<>
<> Windows Vista Hardware Assessment Overview
<>
http://www.microsoft.com/technet/sol...assessment/wv/
<> default.mspx
<>
<> Hope these steps will give you some help.
<>
<> Thanks and have a nice day!
<>
<> Best regards,
<>
<> Terence Liu(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! -
www.microsoft.com/security
<>
<> ================================================== ===
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<>
http://www.microsoft.com/communities...s/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check
http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<> ================================================== ===
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> | From: "memanuel" <memanuel@rogers.om>
<> | Subject: PNP USB Devices not working with Vista
<> | Date: Fri, 27 Jul 2007 19:34:34 -0400
<> | Lines: 8
<> | Message-ID: <5D519645-6AF7-4CB9-BAC6-4F4FCBCD99C5@microsoft.com>
<> | MIME-Version: 1.0
<> | Content-Type: text/plain;
<> | format=flowed;
<> | charset="iso-8859-1";
<> | reply-type=original
<> | Content-Transfer-Encoding: 7bit
<> | X-Priority: 3
<> | X-MSMail-Priority: Normal
<> | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
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<> | X-MS-CommunityGroup-PostID: {5D519645-6AF7-4CB9-BAC6-4F4FCBCD99C5}
<> | X-MS-CommunityGroup-MessageCategory:
<> {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
<> | Newsgroups: microsoft.public.windows.vista.hardware_assessment
<> | Path: TK2MSFTNGHUB02.phx.gbl
<> | Xref: TK2MSFTNGHUB02.phx.gbl
<> microsoft.public.windows.vista.hardware_assessment :334
<> | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
<> | X-Tomcat-NG: microsoft.public.windows.vista.hardware_assessment
<> |
<> | I have a USB flash drive and a USB MP3 player that worked well in
Windows
<> | XP. I'd plug them in and they'd work fine. In Vista however it's
<> another
<> | story, its like I'm pushing a piece of paper into the PC, there is no
<> | acknowledgement that something's been inserted into the machine.
There
<> is
<> | no beep (like I would get in XP). How can I get Vista to recognize
these
<> | devices?
<> |
<> |
<> |
<>
<>
<
Linear Mode
