Vista Mail and Vista Contacts will not see Outlook Contacts

I had to reinstall Vista 64. I had had this problem in the past that was
resolved after many conversations with Customer Support during my 90 days of
free Tech support. The problem is that Mail and Vista Contacts will not see
my Outlook Contacts, so when I wish to fax using Windows Fax and Scan, I have
to cut and past the number from Outlook instead of it just being there and in
all the right Contact folders. Since I am out of my free service time with
Microsoft, I was hoping that someone out there knows of the resolution to
this problem.

"chunnel" <chunnel@discussions.microsoft.com> wrote ...
> free Tech support. The problem is that Mail and Vista Contacts will not
> see
> my Outlook Contacts, so when I wish to fax using Windows Fax and Scan, I
> have
> to cut and past the number from Outlook instead of it just being there and
> in
> all the right Contact folders. Since I am out of my free service time
> with

Hi Chunnel,

For complicated historical and legal reasons, Outlook (the Office
application) does not use the same Contacts folder as Windows itself.
Whereas, Windows Mail and Fax both use the built-in Windows Contacts folder,
not the one installed as part of Outlook.

To synchronise the two, you need to export the contact information from
Outlook, for example to a CSV (comma-separated values) file. Then import
that CSV fiel into Windows Contacts.

In Outlook, oprn your Contacts section. Then go to the File menu, Import and
Export, and choose Export to a file. Click Next. Choose file type - CSV
Winodws is probably the best/easiest type of file. Click Next again. Your
Outlook Contacts folder will be already selected. Click next and save teh
file in some convenient location, such as your Desktop. Click Finish. It
will take a few seconds to run, and a new *.CSV file will appear on your
desktop.

Now, go to Start menu in Windows, Acessories, Contacts. Your Windows
Contacts will appear. From teh Toolbar, click Import. The "Import to Windows
Contacts" dialogue will appear. Select CSV in teh list of file types, and
click Import. Browse to te CSV file you created on your Desktop. You will be
presented with a mappings dialogue, where you can adjust the Outlook fields
to teh Windows Contacts fields. Usually, nothing needs to be changed here.
Then click OK to import the data into Windows Contacts. And, you're
finished.

There may be nifty utilities out there on the Net, to automatically
synchronise your Outlook and Windows Contacts. But otherwise, it's a matter
of manually transferring the data from one to the other. Of course if you
are on a corporate network, you can use Active Directory, for both Outlook
and your Windows Fax contacts.

Hope it helps,
--
Andrew McLaren
amclar (at) optusnet dot com dot au

Andrew,

I appreciate your well researched answer to this question. However, in
Vista 32, Fax and Scan will immediately read my address book. But in Vista
64, it will not. exporting, I have 12 Contact folders with almost 10,000
entries, is really not an option. This is a driver issue with Vista 64 and
it should be resolved.

"Andrew McLaren" wrote:

> "chunnel" <chunnel@discussions.microsoft.com> wrote ...
> > free Tech support. The problem is that Mail and Vista Contacts will not
> > see
> > my Outlook Contacts, so when I wish to fax using Windows Fax and Scan, I
> > have
> > to cut and past the number from Outlook instead of it just being there and
> > in
> > all the right Contact folders. Since I am out of my free service time
> > with
>
> Hi Chunnel,
>
> For complicated historical and legal reasons, Outlook (the Office
> application) does not use the same Contacts folder as Windows itself.
> Whereas, Windows Mail and Fax both use the built-in Windows Contacts folder,
> not the one installed as part of Outlook.
>
> To synchronise the two, you need to export the contact information from
> Outlook, for example to a CSV (comma-separated values) file. Then import
> that CSV fiel into Windows Contacts.
>
> In Outlook, oprn your Contacts section. Then go to the File menu, Import and
> Export, and choose Export to a file. Click Next. Choose file type - CSV
> Winodws is probably the best/easiest type of file. Click Next again. Your
> Outlook Contacts folder will be already selected. Click next and save teh
> file in some convenient location, such as your Desktop. Click Finish. It
> will take a few seconds to run, and a new *.CSV file will appear on your
> desktop.
>
> Now, go to Start menu in Windows, Acessories, Contacts. Your Windows
> Contacts will appear. From teh Toolbar, click Import. The "Import to Windows
> Contacts" dialogue will appear. Select CSV in teh list of file types, and
> click Import. Browse to te CSV file you created on your Desktop. You will be
> presented with a mappings dialogue, where you can adjust the Outlook fields
> to teh Windows Contacts fields. Usually, nothing needs to be changed here.
> Then click OK to import the data into Windows Contacts. And, you're
> finished.
>
> There may be nifty utilities out there on the Net, to automatically
> synchronise your Outlook and Windows Contacts. But otherwise, it's a matter
> of manually transferring the data from one to the other. Of course if you
> are on a corporate network, you can use Active Directory, for both Outlook
> and your Windows Fax contacts.
>
> Hope it helps,
> --
> Andrew McLaren
> amclar (at) optusnet dot com dot au
>
>
>

"chunnel" <chunnel@discussions.microsoft.com> wrote...
> I appreciate your well researched answer to this question. However, in
> Vista 32, Fax and Scan will immediately read my address book. But in
> Vista
> 64, it will not. exporting, I have 12 Contact folders with almost 10,000
> entries, is really not an option. This is a driver issue with Vista 64
> and
> it should be resolved.

Sorry, I kind of glossed over that. Yes, in 32 bit Windows it works, and in
64 bit Windows it does not (the "complex reasons" I tangentially mentioned).

I am not a mail specialist, by any means (I'm more a networking guy). But -
the main underlying reason is that Outlook Contacts are stored in a PST
file, and must be accessed programmatically via MAPI program calls exposed
in an Outlook DLL (MAPI=="Messaging Application Programming Interface", the
main API used by Outlook). Outlook, like all Office apps, is a strictly
32-bit application. On 64 bit Vista, Windows Contacts and Fax run as 64 bit
applications. They cannot thunk down to the 32 bit library in Outlook, to
make the necessary calls to read the Contacts from the PST. If Windows Fax
cannot make these calls, then it cannot access the Outlook Contacts
information directly. On 32 bit Windows, it is very easy for 32 bit Windows
Fax to load the 32 bit Outlook DLLs directly into its own process space (via
a call to LoadLibrary(), or similar, and then extract data direct from the
Outlook data store (Exchange or PST file).

Windows Contacts, unlike Outlook Contacts, are just *.contact text files,
sitting in the %UserProfile%\Contacts directory. They can be read and
written by any app which can do file I/O (basically, any app). Likewise, 64
bit calls to Active Directory and LDAP servers are well-supported, so
Windows Fax can read contacts from Active Directory. But it cannot read data
from 32 bit Outlook.

Exactly why such thunking is not available, I dunno - I haven't studied that
specific question closely before now. As a rough guess ... on 32 bit
Windows, it is very easy for 32 bit Windows Fax to load the 32 bit Outlook
DLLs directly into its own process space - this is a bog-standard
programming design used by thousands of Windows apps every second. But you
cannot load a 32 bit DLL directly into a 64 bit process - it's
architecturally impossible, for any application. So, the guy writing the 64
bit Windows Fax and/or Contacts would have needed to write some special
out-of-process thunking mechanism, to reach Outlook data from the 64 bit
Fax. I'm just guessing, but I can easily imagine some program managers
saying "well, no-one needs to reach Outlook; except for rare, edge scenarios
like ... oh I dunno, using Outlook Contacts from Windows Fax". So they
didn't invest in the considerable development effort required.

Anyway you're right - although it's not a driver issue, as such, because a
"driver" refers to a very specific type of executable; which is not involved
in this situation. But the underlying binary support to make what you want
happen, doesn't seem to be there on 64 bit Windows. As far as I know, there
is no workaround, and no easy solution. The ideal solution would be a 64 bit
version of Office, but I believe the Office product group are very reluctant
to go 64 bit.

You can try asking in the microsoft.public.windows.vista.print_fax_scan
newsgroup - it's very possible someone has discovered or developed some kind
of workaround. I'm sure you're not the only one in this situation (and while
I am advising you to the best of my ability, I am not, as I said, a
Mail/Outlook/MAPI expert).

Good luck!
--
Andrew McLaren
amclar (at) optusnet dot com dot au