I had actually already tried to locate and delete the driver as John
suggested but I thought I'd go back and check again and I had missed a file
in the system 32\drivers folder. I can now boot okay. I thought I'd see if
system restore would work now but it still won't. Not that it matters - I've
been using system restore since it appeared in Windows Me, in Windows XP and
since last year in Vista (started using Vista via my technet subscription)
and I don't think I've ever known a system restore actually work to solve a
problem for me or anybody else - it must be the ultimate "it'd be great if it
actually worked" feature!
I'm not sure if a startup repair would have worked either because the OS was
loading, but then tripping up once Windows had started.
The driver was the latest from the Samsung site - needless to say I won't be
trying to install it again! (I'm actually surprised that Samsung bothered to
release a Vista driver for such an old printer and I very much doubt that
their technical support will be very bothered).
Thanks all. Should have looked harder the first time myself.
"Michael Solomon" wrote:
>
>
> "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
> news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
> >I have just tried to install the official Vista printer driver from Samsung
> > for my Samsung ML-4500 laser printer. About halfway through, the system
> > crashed with a BSOD and every time I try to reboot I get a BSOD and the
> > following technical information:
> >
> > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
> >
> > The OS (Vista 32 bit ultimate edition) will not start up normally and I
> > cannot perform a system restore. It will start up in safe mode and when I
> > connect to microsoft to check the problem I receive the message:
> >
> > "You received this message because a device driver installed on your
> > computer caused the windows operating system to stop unexpectedly. This
> > type
> > of error is referred to as a "stop error". A stop error requires you to
> > restart your computer.
> >
> >
> > Neither the above or the BSOD tells me what the problem driver is. I
> > assume
> > it is the Samsung driver which started installing before the first BSOD
> > but
> > none of the above tells me how to find the problem driver and how to get
> > rid
> > of it.
> >
> > I have tried disabling all startup programs and all non microsoft services
> > but this doesn't help.
> >
> > I cannot find any information elsewhere on the internet about anybody
> > getting this problem after installing this driver. Any help or suggestions
> > would be greatly appreciated.
> Most likely the problem to which it is referring is with the Samsung driver.
> Was this official Samsung driver from the CD that came with the printer or
> did you check the Samsung website for later versions as often out of box
> versions have been superseded otherwise updated by the manufacturer by the
> time the product is purchased at retail.
>
> If the post in this thread from "sirfartalot," does not resolve the issue,
> try booting from the Vista disk and select repair at the setup screen as
> this should repair the startup files and allow you to reboot. Be sure the
> printer is not connected to the system when trying to boot.
>
> If this allows you to boot the system and assuming the "Official Samsung"
> driver you used came from their website or is otherwise determined to be
> their latest version, you need to contact Samsung tech support for help with
> this issue.
> --
> Michael Solomon
> Backup is a PC user's best friend
> DTS-L.Org: http://www.dts-l.org/
>
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