Enable Remote Assistance Vista

I am using XP and my friend has Vista and we get: " A remote Assistance
connection could not be established, .........."

Since I have XP I need the step-by-step directions to enable Remote
Assistance on the windows Vista Machine since it is accessed differnet on the
XP.

Please help.
--
Brian

Hi,

In the control panel, open the system applet. Click on remote settings in
the left column. Note that you cannot recieve assistance on an XP system
from a Vista system, though you can do the reverse,

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"bdehning" <bdehning@discussions.microsoft.com> wrote in message
news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
>I am using XP and my friend has Vista and we get: " A remote Assistance
> connection could not be established, .........."
>
> Since I have XP I need the step-by-step directions to enable Remote
> Assistance on the windows Vista Machine since it is accessed differnet on
> the
> XP.
>
> Please help.
> --
> Brian

What do we need to look for or change once we get to Remote Settings? Again
I can't see it and the person I am working with is a bit slow.
--
Brian


"Rick Rogers" wrote:

> Hi,
>
> In the control panel, open the system applet. Click on remote settings in
> the left column. Note that you cannot recieve assistance on an XP system
> from a Vista system, though you can do the reverse,
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
>
> "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
> >I am using XP and my friend has Vista and we get: " A remote Assistance
> > connection could not be established, .........."
> >
> > Since I have XP I need the step-by-step directions to enable Remote
> > Assistance on the windows Vista Machine since it is accessed differnet on
> > the
> > XP.
> >
> > Please help.
> > --
> > Brian
>
>

Actually, a Vista user can remotely assist an XP user, but an XP user cannot
remotely assist a Vista user. In other words, the older OS can't help the
newer one, but the newer one can help the older.

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"Rick Rogers" <rick@mvps.org> wrote in message
news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
> Hi,
>
> In the control panel, open the system applet. Click on remote settings in
> the left column. Note that you cannot recieve assistance on an XP system
> from a Vista system, though you can do the reverse,
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
>
> "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
>>I am using XP and my friend has Vista and we get: " A remote Assistance
>> connection could not be established, .........."
>>
>> Since I have XP I need the step-by-step directions to enable Remote
>> Assistance on the windows Vista Machine since it is accessed differnet on
>> the
>> XP.
>>
>> Please help.
>> --
>> Brian
>

Jane,

I believe Rick is right on this one. I also read that XP could help Vista
and not the other way around.

Can someone confirm which is true?

I believe the issue may be Routers as I have Linksys Router and Vista user
has Speedstream 5200. I think we need to port forward possibly and maybe
some other things as well.

Sure could use some help.
--
Brian


"Jane C" wrote:

> Actually, a Vista user can remotely assist an XP user, but an XP user cannot
> remotely assist a Vista user. In other words, the older OS can't help the
> newer one, but the newer one can help the older.
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
> > Hi,
> >
> > In the control panel, open the system applet. Click on remote settings in
> > the left column. Note that you cannot recieve assistance on an XP system
> > from a Vista system, though you can do the reverse,
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > http://mvp.support.microsoft.com/
> > Windows help - www.rickrogers.org
> >
> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> > news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
> >>I am using XP and my friend has Vista and we get: " A remote Assistance
> >> connection could not be established, .........."
> >>
> >> Since I have XP I need the step-by-step directions to enable Remote
> >> Assistance on the windows Vista Machine since it is accessed differnet on
> >> the
> >> XP.
> >>
> >> Please help.
> >> --
> >> Brian
> >
>

According to JThek[MS]
The help text in Vista is wrong and will be corrected.
- You CAN offer RA from Vista to XP.
- You CANNOT offer RA from XP to Vista.
The expectation is that helpers trying to help Vista users will be on Vista
themselves.

Posted 1/15/2007 in microsoft.public.windows.vista.general

http://windowshelp.microsoft.com/com...xp=&sloc=en-us

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"bdehning" <bdehning@discussions.microsoft.com> wrote in message
news:7D74741F-A1CC-49CB-A08B-56F7B2D63018@microsoft.com...
> Jane,
>
> I believe Rick is right on this one. I also read that XP could help Vista
> and not the other way around.
>
> Can someone confirm which is true?
>
> I believe the issue may be Routers as I have Linksys Router and Vista user
> has Speedstream 5200. I think we need to port forward possibly and maybe
> some other things as well.
>
> Sure could use some help.
> --
> Brian
>
>
> "Jane C" wrote:
>
>> Actually, a Vista user can remotely assist an XP user, but an XP user
>> cannot
>> remotely assist a Vista user. In other words, the older OS can't help
>> the
>> newer one, but the newer one can help the older.
>>
>> --
>> Jane, not plain 64 bit enabled :-)
>> Batteries not included. Braincell on vacation ;-)
>> "Rick Rogers" <rick@mvps.org> wrote in message
>> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
>> > Hi,
>> >
>> > In the control panel, open the system applet. Click on remote settings
>> > in
>> > the left column. Note that you cannot recieve assistance on an XP
>> > system
>> > from a Vista system, though you can do the reverse,
>> >
>> > --
>> > Best of Luck,
>> >
>> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> > http://mvp.support.microsoft.com/
>> > Windows help - www.rickrogers.org
>> >
>> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
>> > news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
>> >>I am using XP and my friend has Vista and we get: " A remote Assistance
>> >> connection could not be established, .........."
>> >>
>> >> Since I have XP I need the step-by-step directions to enable Remote
>> >> Assistance on the windows Vista Machine since it is accessed differnet
>> >> on
>> >> the
>> >> XP.
>> >>
>> >> Please help.
>> >> --
>> >> Brian
>> >
>>

Jane,

Thank you very much for clearing that up. I guess I need to upgrade to
Vista in this case.

One last thing since you are so knowledgeable, If we both have Vista will
either my Linksys Router or his DSL Router cause any issue or will it work
without forwarding any ports?

Thanks again

Brain
--
Brian


"Jane C" wrote:

> According to JThek[MS]
> The help text in Vista is wrong and will be corrected.
> - You CAN offer RA from Vista to XP.
> - You CANNOT offer RA from XP to Vista.
> The expectation is that helpers trying to help Vista users will be on Vista
> themselves.
>
> Posted 1/15/2007 in microsoft.public.windows.vista.general
>
> http://windowshelp.microsoft.com/com...xp=&sloc=en-us
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> news:7D74741F-A1CC-49CB-A08B-56F7B2D63018@microsoft.com...
> > Jane,
> >
> > I believe Rick is right on this one. I also read that XP could help Vista
> > and not the other way around.
> >
> > Can someone confirm which is true?
> >
> > I believe the issue may be Routers as I have Linksys Router and Vista user
> > has Speedstream 5200. I think we need to port forward possibly and maybe
> > some other things as well.
> >
> > Sure could use some help.
> > --
> > Brian
> >
> >
> > "Jane C" wrote:
> >
> >> Actually, a Vista user can remotely assist an XP user, but an XP user
> >> cannot
> >> remotely assist a Vista user. In other words, the older OS can't help
> >> the
> >> newer one, but the newer one can help the older.
> >>
> >> --
> >> Jane, not plain 64 bit enabled :-)
> >> Batteries not included. Braincell on vacation ;-)
> >> "Rick Rogers" <rick@mvps.org> wrote in message
> >> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
> >> > Hi,
> >> >
> >> > In the control panel, open the system applet. Click on remote settings
> >> > in
> >> > the left column. Note that you cannot recieve assistance on an XP
> >> > system
> >> > from a Vista system, though you can do the reverse,
> >> >
> >> > --
> >> > Best of Luck,
> >> >
> >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> > http://mvp.support.microsoft.com/
> >> > Windows help - www.rickrogers.org
> >> >
> >> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> >> > news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
> >> >>I am using XP and my friend has Vista and we get: " A remote Assistance
> >> >> connection could not be established, .........."
> >> >>
> >> >> Since I have XP I need the step-by-step directions to enable Remote
> >> >> Assistance on the windows Vista Machine since it is accessed differnet
> >> >> on
> >> >> the
> >> >> XP.
> >> >>
> >> >> Please help.
> >> >> --
> >> >> Brian
> >> >
> >>
>

Jane,

Please address this one as well as I am confused.

I had both these computers at my house before I sent it to my dad to test
everything out.

I actually was able to get remote assistance to work by just sending the
invitation from the Vista machine to my XP machine and I connected no
problem. It worked just fine on my own network.

It was not until I sent it to him and he hooked it up his end with the DSL
router to bring in the Interent that we get the message "remote assistance
connection could not be established"

Do you see why I am confused and how this goes agianst what your saying.
--
Brian


"bdehning" wrote:

> Jane,
>
> Thank you very much for clearing that up. I guess I need to upgrade to
> Vista in this case.
>
> One last thing since you are so knowledgeable, If we both have Vista will
> either my Linksys Router or his DSL Router cause any issue or will it work
> without forwarding any ports?
>
> Thanks again
>
> Brain
> --
> Brian
>
>
> "Jane C" wrote:
>
> > According to JThek[MS]
> > The help text in Vista is wrong and will be corrected.
> > - You CAN offer RA from Vista to XP.
> > - You CANNOT offer RA from XP to Vista.
> > The expectation is that helpers trying to help Vista users will be on Vista
> > themselves.
> >
> > Posted 1/15/2007 in microsoft.public.windows.vista.general
> >
> > http://windowshelp.microsoft.com/com...xp=&sloc=en-us
> >
> > --
> > Jane, not plain 64 bit enabled :-)
> > Batteries not included. Braincell on vacation ;-)
> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> > news:7D74741F-A1CC-49CB-A08B-56F7B2D63018@microsoft.com...
> > > Jane,
> > >
> > > I believe Rick is right on this one. I also read that XP could help Vista
> > > and not the other way around.
> > >
> > > Can someone confirm which is true?
> > >
> > > I believe the issue may be Routers as I have Linksys Router and Vista user
> > > has Speedstream 5200. I think we need to port forward possibly and maybe
> > > some other things as well.
> > >
> > > Sure could use some help.
> > > --
> > > Brian
> > >
> > >
> > > "Jane C" wrote:
> > >
> > >> Actually, a Vista user can remotely assist an XP user, but an XP user
> > >> cannot
> > >> remotely assist a Vista user. In other words, the older OS can't help
> > >> the
> > >> newer one, but the newer one can help the older.
> > >>
> > >> --
> > >> Jane, not plain 64 bit enabled :-)
> > >> Batteries not included. Braincell on vacation ;-)
> > >> "Rick Rogers" <rick@mvps.org> wrote in message
> > >> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
> > >> > Hi,
> > >> >
> > >> > In the control panel, open the system applet. Click on remote settings
> > >> > in
> > >> > the left column. Note that you cannot recieve assistance on an XP
> > >> > system
> > >> > from a Vista system, though you can do the reverse,
> > >> >
> > >> > --
> > >> > Best of Luck,
> > >> >
> > >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > >> > http://mvp.support.microsoft.com/
> > >> > Windows help - www.rickrogers.org
> > >> >
> > >> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
> > >> > news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
> > >> >>I am using XP and my friend has Vista and we get: " A remote Assistance
> > >> >> connection could not be established, .........."
> > >> >>
> > >> >> Since I have XP I need the step-by-step directions to enable Remote
> > >> >> Assistance on the windows Vista Machine since it is accessed differnet
> > >> >> on
> > >> >> the
> > >> >> XP.
> > >> >>
> > >> >> Please help.
> > >> >> --
> > >> >> Brian
> > >> >
> > >>
> >

Oops, yes, I got it backwards.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"Jane C" <jellybean@NOSPAMxjgarage.org> wrote in message
news:BD50BFB6-8C64-4F75-9731-6EEBA681D5C8@microsoft.com...
> Actually, a Vista user can remotely assist an XP user, but an XP user
> cannot remotely assist a Vista user. In other words, the older OS can't
> help the newer one, but the newer one can help the older.
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
>> Hi,
>>
>> In the control panel, open the system applet. Click on remote settings in
>> the left column. Note that you cannot recieve assistance on an XP system
>> from a Vista system, though you can do the reverse,
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>>
>> "bdehning" <bdehning@discussions.microsoft.com> wrote in message
>> news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
>>>I am using XP and my friend has Vista and we get: " A remote Assistance
>>> connection could not be established, .........."
>>>
>>> Since I have XP I need the step-by-step directions to enable Remote
>>> Assistance on the windows Vista Machine since it is accessed differnet
>>> on the
>>> XP.
>>>
>>> Please help.
>>> --
>>> Brian
>>
>

Hi,

He likely needs to enable port forwarding (3389) in his router. Also, the IP
contained in the RA file he sends you may contain his local IP assigned by
the router, not his external one. If so, you need to edit the file to point
to the correct one (he should be able to log into his router to give you
this information).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"bdehning" <bdehning@discussions.microsoft.com> wrote in message
news:48B5923A-5727-463F-A7C7-D585B5B56172@microsoft.com...
> Jane,
>
> Please address this one as well as I am confused.
>
> I had both these computers at my house before I sent it to my dad to test
> everything out.
>
> I actually was able to get remote assistance to work by just sending the
> invitation from the Vista machine to my XP machine and I connected no
> problem. It worked just fine on my own network.
>
> It was not until I sent it to him and he hooked it up his end with the DSL
> router to bring in the Interent that we get the message "remote assistance
> connection could not be established"
>
> Do you see why I am confused and how this goes agianst what your saying.
> --
> Brian
>
>
> "bdehning" wrote:
>
>> Jane,
>>
>> Thank you very much for clearing that up. I guess I need to upgrade to
>> Vista in this case.
>>
>> One last thing since you are so knowledgeable, If we both have Vista will
>> either my Linksys Router or his DSL Router cause any issue or will it
>> work
>> without forwarding any ports?
>>
>> Thanks again
>>
>> Brain
>> --
>> Brian
>>
>>
>> "Jane C" wrote:
>>
>> > According to JThek[MS]
>> > The help text in Vista is wrong and will be corrected.
>> > - You CAN offer RA from Vista to XP.
>> > - You CANNOT offer RA from XP to Vista.
>> > The expectation is that helpers trying to help Vista users will be on
>> > Vista
>> > themselves.
>> >
>> > Posted 1/15/2007 in microsoft.public.windows.vista.general
>> >
>> > http://windowshelp.microsoft.com/com...xp=&sloc=en-us
>> >
>> > --
>> > Jane, not plain 64 bit enabled :-)
>> > Batteries not included. Braincell on vacation ;-)
>> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
>> > news:7D74741F-A1CC-49CB-A08B-56F7B2D63018@microsoft.com...
>> > > Jane,
>> > >
>> > > I believe Rick is right on this one. I also read that XP could help
>> > > Vista
>> > > and not the other way around.
>> > >
>> > > Can someone confirm which is true?
>> > >
>> > > I believe the issue may be Routers as I have Linksys Router and Vista
>> > > user
>> > > has Speedstream 5200. I think we need to port forward possibly and
>> > > maybe
>> > > some other things as well.
>> > >
>> > > Sure could use some help.
>> > > --
>> > > Brian
>> > >
>> > >
>> > > "Jane C" wrote:
>> > >
>> > >> Actually, a Vista user can remotely assist an XP user, but an XP
>> > >> user
>> > >> cannot
>> > >> remotely assist a Vista user. In other words, the older OS can't
>> > >> help
>> > >> the
>> > >> newer one, but the newer one can help the older.
>> > >>
>> > >> --
>> > >> Jane, not plain 64 bit enabled :-)
>> > >> Batteries not included. Braincell on vacation ;-)
>> > >> "Rick Rogers" <rick@mvps.org> wrote in message
>> > >> news:OTwHdC9UHHA.388@TK2MSFTNGP04.phx.gbl...
>> > >> > Hi,
>> > >> >
>> > >> > In the control panel, open the system applet. Click on remote
>> > >> > settings
>> > >> > in
>> > >> > the left column. Note that you cannot recieve assistance on an XP
>> > >> > system
>> > >> > from a Vista system, though you can do the reverse,
>> > >> >
>> > >> > --
>> > >> > Best of Luck,
>> > >> >
>> > >> > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> > >> > http://mvp.support.microsoft.com/
>> > >> > Windows help - www.rickrogers.org
>> > >> >
>> > >> > "bdehning" <bdehning@discussions.microsoft.com> wrote in message
>> > >> > news:B8CF680D-6CBE-4DBD-92AC-934EAD10AE52@microsoft.com...
>> > >> >>I am using XP and my friend has Vista and we get: " A remote
>> > >> >>Assistance
>> > >> >> connection could not be established, .........."
>> > >> >>
>> > >> >> Since I have XP I need the step-by-step directions to enable
>> > >> >> Remote
>> > >> >> Assistance on the windows Vista Machine since it is accessed
>> > >> >> differnet
>> > >> >> on
>> > >> >> the
>> > >> >> XP.
>> > >> >>
>> > >> >> Please help.
>> > >> >> --
>> > >> >> Brian
>> > >> >
>> > >>
>> >