Microsoft Outlook v 2002 service pack 3 won't work with VISTA

I just upgraded to Vista this morning (formerlly XP Professional). Everything
went like a breeze, except that my Microsoft Outlook 2002 service pack 3 will
no longer log into my isp.

Any help would be greatly appreciated.

Rebecca --

I haven't seen a firm link on this, but I know from anecdotes on groups that
people are using as far back as Office 2000 on Vista, and I know Office XP
will work well. Usually what Vista does as you know is automatically have
you go through the wizard to set up Outlook , and I guess in the upgrade you
might not have had to use the wizard to set up your outlook account since it
just appropriated your Outlook 2002 settings on XP. I haven't done an
upgrade to Vista. In your case it looks as if something in that process got
corrupted.

1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that you
can reach either through Add/Remove or when you have any Office XP app
including Outlook 2002 open.

2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
accont>next>and follow dierections for your isp
http://office.microsoft.com/en-us/ou...982531033.aspx

2) You may need to just reinstall Office XP SP3.

3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
take that long but I'd do it with a twist you may not have used.

First download this--the WICU. The "Windows Installer Cleanup" utility
doesn't uninstall applications, but you use it (simple interface) prior to
uninstalling from Add/Remove. It gets rid of registry strings, corrupt
..dlls and files that might be in the way of a clean uninstall and the
subsequent reinstall. A simple list will come up and make sure to highlight
any listing that mentions Office, and there could be several, one at a time,
and click OK. Then do your uninstall>reinstall>reinstall the service packs.

Download WICU at bottom:
http://support.microsoft.com/kb/290301


Maybe it won't come to #3, but it well could.

Good luck,

CH



"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>I just upgraded to Vista this morning (formerlly XP Professional).
>Everything
> went like a breeze, except that my Microsoft Outlook 2002 service pack 3
> will
> no longer log into my isp.
>
> Any help would be greatly appreciated.

Rebecca--

I should have added that if you do uninstall Office XP or if it were stand
alone Outlook 2002, when you reinstall it all your settings, calendar,
folders, mail will be intact. I've done this on several builds of Vista
including RTM because I was using the Office2007 Beta, then the trial, and
finally the RTM and all of your settings, .pst folders, etc. are stored in
another folder on XP and on Vista as well.

CH


"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>I just upgraded to Vista this morning (formerlly XP Professional).
>Everything
> went like a breeze, except that my Microsoft Outlook 2002 service pack 3
> will
> no longer log into my isp.
>
> Any help would be greatly appreciated.

THANKS so much Chad. I'm going to give it what you say a try later as I've
been trying to figure this out ALL DAY. Otherwise, I'll be back it what you
say doesn't work

"Chad Harris" wrote:

> Rebecca --
>
> I haven't seen a firm link on this, but I know from anecdotes on groups that
> people are using as far back as Office 2000 on Vista, and I know Office XP
> will work well. Usually what Vista does as you know is automatically have
> you go through the wizard to set up Outlook , and I guess in the upgrade you
> might not have had to use the wizard to set up your outlook account since it
> just appropriated your Outlook 2002 settings on XP. I haven't done an
> upgrade to Vista. In your case it looks as if something in that process got
> corrupted.
>
> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that you
> can reach either through Add/Remove or when you have any Office XP app
> including Outlook 2002 open.
>
> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
> accont>next>and follow dierections for your isp
> http://office.microsoft.com/en-us/ou...982531033.aspx
>
> 2) You may need to just reinstall Office XP SP3.
>
> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
> take that long but I'd do it with a twist you may not have used.
>
> First download this--the WICU. The "Windows Installer Cleanup" utility
> doesn't uninstall applications, but you use it (simple interface) prior to
> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
> ..dlls and files that might be in the way of a clean uninstall and the
> subsequent reinstall. A simple list will come up and make sure to highlight
> any listing that mentions Office, and there could be several, one at a time,
> and click OK. Then do your uninstall>reinstall>reinstall the service packs.
>
> Download WICU at bottom:
> http://support.microsoft.com/kb/290301
>
>
> Maybe it won't come to #3, but it well could.
>
> Good luck,
>
> CH
>
>
>
> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
> >I just upgraded to Vista this morning (formerlly XP Professional).
> >Everything
> > went like a breeze, except that my Microsoft Outlook 2002 service pack 3
> > will
> > no longer log into my isp.
> >
> > Any help would be greatly appreciated.
>
>

It is more than likely because your passwords arent being remembered.
Outlook 2002 doesnt remember passwords under Vista and there will be no
Microsoft fix for this. You HAVE to buy something newer.


"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>I just upgraded to Vista this morning (formerlly XP Professional).
>Everything
> went like a breeze, except that my Microsoft Outlook 2002 service pack 3
> will
> no longer log into my isp.
>
> Any help would be greatly appreciated.

I have done so more looking and I see the Password issue on several groups
that Diamontina mentioned. This MSKB applies:

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684/en-us

hth Rebecca,

CH

"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:BCE51B7C-4651-4B27-A623-826A1BDFDE57@microsoft.com...
> THANKS so much Chad. I'm going to give it what you say a try later as I've
> been trying to figure this out ALL DAY. Otherwise, I'll be back it what
> you
> say doesn't work
>
> "Chad Harris" wrote:
>
>> Rebecca --
>>
>> I haven't seen a firm link on this, but I know from anecdotes on groups
>> that
>> people are using as far back as Office 2000 on Vista, and I know Office
>> XP
>> will work well. Usually what Vista does as you know is automatically
>> have
>> you go through the wizard to set up Outlook , and I guess in the upgrade
>> you
>> might not have had to use the wizard to set up your outlook account since
>> it
>> just appropriated your Outlook 2002 settings on XP. I haven't done an
>> upgrade to Vista. In your case it looks as if something in that process
>> got
>> corrupted.
>>
>> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that
>> you
>> can reach either through Add/Remove or when you have any Office XP app
>> including Outlook 2002 open.
>>
>> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
>> accont>next>and follow dierections for your isp
>> http://office.microsoft.com/en-us/ou...982531033.aspx
>>
>> 2) You may need to just reinstall Office XP SP3.
>>
>> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
>> take that long but I'd do it with a twist you may not have used.
>>
>> First download this--the WICU. The "Windows Installer Cleanup" utility
>> doesn't uninstall applications, but you use it (simple interface) prior
>> to
>> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
>> ..dlls and files that might be in the way of a clean uninstall and the
>> subsequent reinstall. A simple list will come up and make sure to
>> highlight
>> any listing that mentions Office, and there could be several, one at a
>> time,
>> and click OK. Then do your uninstall>reinstall>reinstall the service
>> packs.
>>
>> Download WICU at bottom:
>> http://support.microsoft.com/kb/290301
>>
>>
>> Maybe it won't come to #3, but it well could.
>>
>> Good luck,
>>
>> CH
>>
>>
>>
>> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
>> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>> >I just upgraded to Vista this morning (formerlly XP Professional).
>> >Everything
>> > went like a breeze, except that my Microsoft Outlook 2002 service pack
>> > 3
>> > will
>> > no longer log into my isp.
>> >
>> > Any help would be greatly appreciated.
>>
>>

Rebecca if this is a password memory problem, and you deploy this MSKB, you
may have to take ownership of one of the registry keys to delete it in
Vista. Also when you do this it may help to turn off your Anti-Virus
program during the time you try to save the password setting per the MSKB.

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684/en-us

How to take ownership of a file or folder in Windows XP or Vista
http://support.microsoft.com/kb/308421/en-us

CH


"Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
news:BCE51B7C-4651-4B27-A623-826A1BDFDE57@microsoft.com...
> THANKS so much Chad. I'm going to give it what you say a try later as I've
> been trying to figure this out ALL DAY. Otherwise, I'll be back it what
> you
> say doesn't work
>
> "Chad Harris" wrote:
>
>> Rebecca --
>>
>> I haven't seen a firm link on this, but I know from anecdotes on groups
>> that
>> people are using as far back as Office 2000 on Vista, and I know Office
>> XP
>> will work well. Usually what Vista does as you know is automatically
>> have
>> you go through the wizard to set up Outlook , and I guess in the upgrade
>> you
>> might not have had to use the wizard to set up your outlook account since
>> it
>> just appropriated your Outlook 2002 settings on XP. I haven't done an
>> upgrade to Vista. In your case it looks as if something in that process
>> got
>> corrupted.
>>
>> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that
>> you
>> can reach either through Add/Remove or when you have any Office XP app
>> including Outlook 2002 open.
>>
>> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
>> accont>next>and follow dierections for your isp
>> http://office.microsoft.com/en-us/ou...982531033.aspx
>>
>> 2) You may need to just reinstall Office XP SP3.
>>
>> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
>> take that long but I'd do it with a twist you may not have used.
>>
>> First download this--the WICU. The "Windows Installer Cleanup" utility
>> doesn't uninstall applications, but you use it (simple interface) prior
>> to
>> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
>> ..dlls and files that might be in the way of a clean uninstall and the
>> subsequent reinstall. A simple list will come up and make sure to
>> highlight
>> any listing that mentions Office, and there could be several, one at a
>> time,
>> and click OK. Then do your uninstall>reinstall>reinstall the service
>> packs.
>>
>> Download WICU at bottom:
>> http://support.microsoft.com/kb/290301
>>
>>
>> Maybe it won't come to #3, but it well could.
>>
>> Good luck,
>>
>> CH
>>
>>
>>
>> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
>> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>> >I just upgraded to Vista this morning (formerlly XP Professional).
>> >Everything
>> > went like a breeze, except that my Microsoft Outlook 2002 service pack
>> > 3
>> > will
>> > no longer log into my isp.
>> >
>> > Any help would be greatly appreciated.
>>
>>

That doesnt work under Vista unfortunately.

"Chad Harris" <vistaneedsmuchowork.net> wrote in message
news:egVOHRlSHHA.192@TK2MSFTNGP04.phx.gbl...
> Rebecca if this is a password memory problem, and you deploy this MSKB,
> you may have to take ownership of one of the registry keys to delete it in
> Vista. Also when you do this it may help to turn off your Anti-Virus
> program during the time you try to save the password setting per the MSKB.
>
> Save password setting not retained in Outlook or Outlook Express
>
> http://support.microsoft.com/kb/290684/en-us
>
> How to take ownership of a file or folder in Windows XP or Vista
> http://support.microsoft.com/kb/308421/en-us
>
> CH
>
>
> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
> news:BCE51B7C-4651-4B27-A623-826A1BDFDE57@microsoft.com...
>> THANKS so much Chad. I'm going to give it what you say a try later as
>> I've
>> been trying to figure this out ALL DAY. Otherwise, I'll be back it what
>> you
>> say doesn't work
>>
>> "Chad Harris" wrote:
>>
>>> Rebecca --
>>>
>>> I haven't seen a firm link on this, but I know from anecdotes on groups
>>> that
>>> people are using as far back as Office 2000 on Vista, and I know Office
>>> XP
>>> will work well. Usually what Vista does as you know is automatically
>>> have
>>> you go through the wizard to set up Outlook , and I guess in the upgrade
>>> you
>>> might not have had to use the wizard to set up your outlook account
>>> since it
>>> just appropriated your Outlook 2002 settings on XP. I haven't done an
>>> upgrade to Vista. In your case it looks as if something in that process
>>> got
>>> corrupted.
>>>
>>> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that
>>> you
>>> can reach either through Add/Remove or when you have any Office XP app
>>> including Outlook 2002 open.
>>>
>>> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
>>> accont>next>and follow dierections for your isp
>>> http://office.microsoft.com/en-us/ou...982531033.aspx
>>>
>>> 2) You may need to just reinstall Office XP SP3.
>>>
>>> 3) If those don't help, I'd uninstall Office XP and reinstall
>>> it--doesn't
>>> take that long but I'd do it with a twist you may not have used.
>>>
>>> First download this--the WICU. The "Windows Installer Cleanup" utility
>>> doesn't uninstall applications, but you use it (simple interface) prior
>>> to
>>> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
>>> ..dlls and files that might be in the way of a clean uninstall and the
>>> subsequent reinstall. A simple list will come up and make sure to
>>> highlight
>>> any listing that mentions Office, and there could be several, one at a
>>> time,
>>> and click OK. Then do your uninstall>reinstall>reinstall the service
>>> packs.
>>>
>>> Download WICU at bottom:
>>> http://support.microsoft.com/kb/290301
>>>
>>>
>>> Maybe it won't come to #3, but it well could.
>>>
>>> Good luck,
>>>
>>> CH
>>>
>>>
>>>
>>> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
>>> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
>>> >I just upgraded to Vista this morning (formerlly XP Professional).
>>> >Everything
>>> > went like a breeze, except that my Microsoft Outlook 2002 service pack
>>> > 3
>>> > will
>>> > no longer log into my isp.
>>> >
>>> > Any help would be greatly appreciated.
>>>
>>>
>

THANKS for trying to help Chad. I did all of what you said, and it did not
work I've spent 2 days trying to troubleshoot it, even increased the
'timing out' length, nothing seems to work


"Chad Harris" wrote:

> Rebecca --
>
> I haven't seen a firm link on this, but I know from anecdotes on groups that
> people are using as far back as Office 2000 on Vista, and I know Office XP
> will work well. Usually what Vista does as you know is automatically have
> you go through the wizard to set up Outlook , and I guess in the upgrade you
> might not have had to use the wizard to set up your outlook account since it
> just appropriated your Outlook 2002 settings on XP. I haven't done an
> upgrade to Vista. In your case it looks as if something in that process got
> corrupted.
>
> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that you
> can reach either through Add/Remove or when you have any Office XP app
> including Outlook 2002 open.
>
> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
> accont>next>and follow dierections for your isp
> http://office.microsoft.com/en-us/ou...982531033.aspx
>
> 2) You may need to just reinstall Office XP SP3.
>
> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
> take that long but I'd do it with a twist you may not have used.
>
> First download this--the WICU. The "Windows Installer Cleanup" utility
> doesn't uninstall applications, but you use it (simple interface) prior to
> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
> ..dlls and files that might be in the way of a clean uninstall and the
> subsequent reinstall. A simple list will come up and make sure to highlight
> any listing that mentions Office, and there could be several, one at a time,
> and click OK. Then do your uninstall>reinstall>reinstall the service packs.
>
> Download WICU at bottom:
> http://support.microsoft.com/kb/290301
>
>
> Maybe it won't come to #3, but it well could.
>
> Good luck,
>
> CH
>
>
>
> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
> >I just upgraded to Vista this morning (formerlly XP Professional).
> >Everything
> > went like a breeze, except that my Microsoft Outlook 2002 service pack 3
> > will
> > no longer log into my isp.
> >
> > Any help would be greatly appreciated.
>
>

Thankd again Chad. The password issue doesn't seem to be a problem with me.

"Chad Harris" wrote:

> I have done so more looking and I see the Password issue on several groups
> that Diamontina mentioned. This MSKB applies:
>
> Save password setting not retained in Outlook or Outlook Express
>
> http://support.microsoft.com/kb/290684/en-us
>
> hth Rebecca,
>
> CH
>
> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
> news:BCE51B7C-4651-4B27-A623-826A1BDFDE57@microsoft.com...
> > THANKS so much Chad. I'm going to give it what you say a try later as I've
> > been trying to figure this out ALL DAY. Otherwise, I'll be back it what
> > you
> > say doesn't work
> >
> > "Chad Harris" wrote:
> >
> >> Rebecca --
> >>
> >> I haven't seen a firm link on this, but I know from anecdotes on groups
> >> that
> >> people are using as far back as Office 2000 on Vista, and I know Office
> >> XP
> >> will work well. Usually what Vista does as you know is automatically
> >> have
> >> you go through the wizard to set up Outlook , and I guess in the upgrade
> >> you
> >> might not have had to use the wizard to set up your outlook account since
> >> it
> >> just appropriated your Outlook 2002 settings on XP. I haven't done an
> >> upgrade to Vista. In your case it looks as if something in that process
> >> got
> >> corrupted.
> >>
> >> 1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that
> >> you
> >> can reach either through Add/Remove or when you have any Office XP app
> >> including Outlook 2002 open.
> >>
> >> 2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
> >> accont>next>and follow dierections for your isp
> >> http://office.microsoft.com/en-us/ou...982531033.aspx
> >>
> >> 2) You may need to just reinstall Office XP SP3.
> >>
> >> 3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
> >> take that long but I'd do it with a twist you may not have used.
> >>
> >> First download this--the WICU. The "Windows Installer Cleanup" utility
> >> doesn't uninstall applications, but you use it (simple interface) prior
> >> to
> >> uninstalling from Add/Remove. It gets rid of registry strings, corrupt
> >> ..dlls and files that might be in the way of a clean uninstall and the
> >> subsequent reinstall. A simple list will come up and make sure to
> >> highlight
> >> any listing that mentions Office, and there could be several, one at a
> >> time,
> >> and click OK. Then do your uninstall>reinstall>reinstall the service
> >> packs.
> >>
> >> Download WICU at bottom:
> >> http://support.microsoft.com/kb/290301
> >>
> >>
> >> Maybe it won't come to #3, but it well could.
> >>
> >> Good luck,
> >>
> >> CH
> >>
> >>
> >>
> >> "Rebecca" <Rebecca@discussions.microsoft.com> wrote in message
> >> news:ABD2E02A-0EF1-4F0F-AAD7-6F39207587A2@microsoft.com...
> >> >I just upgraded to Vista this morning (formerlly XP Professional).
> >> >Everything
> >> > went like a breeze, except that my Microsoft Outlook 2002 service pack
> >> > 3
> >> > will
> >> > no longer log into my isp.
> >> >
> >> > Any help would be greatly appreciated.
> >>
> >>
>
>