vista x64 RTM + Office 2007 = Error 1310.Error writing to file c:\

I have a relatively clean Vista x64 RTM (clean install, not upgrade) system
with 3Gb ram & ~700Gb disk abd a dual core PD 820.

I tried to install office Ultimate 2007 (default install option) only to be
met with the installer failing, and raising a popup

Error 1310.Error writing to file c:\config.msi\473dda.rbf. Verify that you
have access to that directory.

I have tried running the install as administrator in standard & priviliged
mode (UAC is enabled).

Other progs have been installing fine.

Suggestions on next step? Known issue?

See if either of these helps http://support.microsoft.com/kb/296175


"planetf1" <planetf1@discussions.microsoft.com> wrote in message
news:90EAA94A-B7DF-4220-BDC8-B73F31295260@microsoft.com...
> I have a relatively clean Vista x64 RTM (clean install, not upgrade)
> system
> with 3Gb ram & ~700Gb disk abd a dual core PD 820.
>
> I tried to install office Ultimate 2007 (default install option) only to
> be
> met with the installer failing, and raising a popup
>
> Error 1310.Error writing to file c:\config.msi\473dda.rbf. Verify that you
> have access to that directory.
>
> I have tried running the install as administrator in standard & priviliged
> mode (UAC is enabled).
>
> Other progs have been installing fine.
>
> Suggestions on next step? Known issue?
>

Hi:
The same problem occurs under Vista32.
The problem is that during the install it creates the a read_only
hidden folder. It then tries to write into it. Perhaps under Windows
2k this works.
You need to set My Computer to show all folders.
Run the install. When the error occurs, go to the folder and change
the properties by unchecking read only. Tell install to try again and
all will be well.
Good luck

Ira Solomon


--
ISolomon

All folders appear as 'read only' as that attribute only applies to files.
Unchecking it will serve no purpose other than to frustrate the user. What
is usually the problem is a lack of proper permissions on a folder,
particularly if the program is not designed for Vista. The end-user will
need read&execute rights when they may have only read rights.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"ISolomon" <isolomon@solomonltd.com> wrote in message
news:ISolomon.2nxhc0@no-mx.tabletquestions.com...
>
> Hi:
> The same problem occurs under Vista32.
> The problem is that during the install it creates the a read_only
> hidden folder. It then tries to write into it. Perhaps under Windows
> 2k this works.
> You need to set My Computer to show all folders.
> Run the install. When the error occurs, go to the folder and change
> the properties by unchecking read only. Tell install to try again and
> all will be well.
> Good luck
>
> Ira Solomon
>
>
> --
> ISolomon