It's probably coming to that. In XP, a repair reinstall would fix this, but
there isn't that option in Vista (step backwards, in my opinion). This is my
first encounter with Windows Vista Cratered Edition, and I am suspecting it
won't be the last.
I did run chkdsk /r from the command prompt available in System Recovery
Options and it found and fixed a slew of errors. Still got the error, so am
running it a second time. I am betting that the hard drive doesn't have a
mechanical problem in its first few months of usage. If chkdsk doesn't fix
it, it is W&R time. Dell tech support is usually useless.
FWIW, the original problem was that she started getting SideBySide errors
whenever she tried to run an Office 2007 app, so she tried a reinstall of
Office 2007, worked with Dell tech support, and then the support techs at the
college got their hands on it and reportedly tried installing Office 2003!
While I could see that causing big problems (if it did not do the proper
checks and abort), I wouldn't expect it to kill the user logon process.
Indeed, she was able to logon to the machine up until this morning.
> wyocowboy wrote:
> > They do not want to lose their data - the daughter is using this machine for
> > college course work and has not backed up recently.
> > Based on my past experience working with Dell tech support, they aren't
> > going to know how to solve this problem - they follow their script, which
> > eventually arrives at wipe & reinstall. Since it is a Dell, Microsoft won't
> > talk to us/them unless we pay them to help us fix their bug.
> > Your suggestion will not work unless you can logon to the system - the
> > problem I am reporting prevents that.
> I don't have the answer, but you should just back up the daughter's data
> now. Either boot with Knoppix or a Bart's PE with an external usb drive
> connected for target or pull the laptop drive and put it in an
> enclosure/slave-adapter and use one of your working Windows machines.
> Once the data is off and safely burned to CD/DVD-R, you can go forward
> with either talking to Dell tech support or do a reinstall.
> Elephant Boy Computers
> "Don't Panic!"
> MS-MVP Windows - Shell/User