Hp updates/Problems with Nero & Roxio

Ok, bear with me because this one's a lou-ie....and it may not be Vista's
problem....but I can't say for sure,
and I should say upfront that this may take several back and forth's on
messaging to iron it out, so stick with me please
if you can...

I'm on Vista Home Premium 32-Bit - I had upgraded from XP sp2 MCE on this HP
Media pavilion desktop.
And this upgrade has been very stable - I seemed to get the drivers right,
so why worry, right?

Well I stuck in the HP Vista Upgrade Assistant DVD, which you ARE supposed
to do after the upgrade.
Even though I had already done all the Vista drivers manually from the HP
site, I thought maybe the HP DVD
might iron a few more things out. Bad idea.

Well, I find out after running the DVD that it installed all these Roxio
programs which I swear were not there,
not even in my default programs out of the box. It must have been some kind
of "Vista Surprise" planned
by HP and Roxio. Keep in mind that I had already had Nero 7.8.5.0 installed
and it was working fine as far as I know.

So I proceed to uninstall Roxio and stuff about the DMA Checker comes up -
"Chose whether to turn the DMA Checker off and restart it later or
to leave it going and do a reboot" I choose to turn the DMA Checker off.
Then when I restart, my PC tells me that the DMA Checker is missing. I have
no idea how to turn it back on.

Then I find that my Nero 7.8.5.0 program, which I think was running fine,
won't open. Not only that, I can't do a repair on Nero -- Add/Remove says
there is a Apps/local file missing.
I tried repairing Nero with a CD of the program and no luck. And also, this
is the kicker....Add/Remove WON'T let me Un-Install Nero !!!
Here, I get a red X window that says "Shellmanager database file is corrupt
or missing"

I have tried 4 different System Restores - going to back before running the
HP DVD and other time spots - which all seemed to work ok, but I still could
not get into the Nero Program or get Nero to start. I double click the Nero
icon and nothing happens. Maybe I should just redownload it and install it
on top of what I have here now, but that seems kind of a shakey approach.

I also tried uninstalling Nero in safe mode and a window came up and said
that my Windows Installer is not available there.

I appreciate any help and I apologize for the long post - I hope I explained
all this somewhat clearly....Frank

"Frank Bright" <Brightbelt@comcast.net> wrote in message
news:6D005A77-338B-4280-9F36-EAFA4D55594F@microsoft.com...
> Ok, bear with me because this one's a lou-ie....and it may not be Vista's
> problem....but I can't say for sure,
> and I should say upfront that this may take several back and forth's on
> messaging to iron it out, so stick with me please
> if you can...
>
> I'm on Vista Home Premium 32-Bit - I had upgraded from XP sp2 MCE on this
> HP Media pavilion desktop.
> And this upgrade has been very stable - I seemed to get the drivers right,
> so why worry, right?
>
> Well I stuck in the HP Vista Upgrade Assistant DVD, which you ARE supposed
> to do after the upgrade.
> Even though I had already done all the Vista drivers manually from the HP
> site, I thought maybe the HP DVD
> might iron a few more things out. Bad idea.
>
> Well, I find out after running the DVD that it installed all these Roxio
> programs which I swear were not there,
> not even in my default programs out of the box. It must have been some
> kind of "Vista Surprise" planned
> by HP and Roxio. Keep in mind that I had already had Nero 7.8.5.0
> installed and it was working fine as far as I know.
>
> So I proceed to uninstall Roxio and stuff about the DMA Checker comes up -
> "Chose whether to turn the DMA Checker off and restart it later or
> to leave it going and do a reboot" I choose to turn the DMA Checker off.
> Then when I restart, my PC tells me that the DMA Checker is missing. I
> have no idea how to turn it back on.
>
> Then I find that my Nero 7.8.5.0 program, which I think was running fine,
> won't open. Not only that, I can't do a repair on Nero -- Add/Remove says
> there is a Apps/local file missing.
> I tried repairing Nero with a CD of the program and no luck. And also,
> this is the kicker....Add/Remove WON'T let me Un-Install Nero !!!
> Here, I get a red X window that says "Shellmanager database file is
> corrupt or missing"
>
> I have tried 4 different System Restores - going to back before running
> the HP DVD and other time spots - which all seemed to work ok, but I still
> could not get into the Nero Program or get Nero to start. I double click
> the Nero icon and nothing happens. Maybe I should just redownload it and
> install it on top of what I have here now, but that seems kind of a shakey
> approach.
>
> I also tried uninstalling Nero in safe mode and a window came up and said
> that my Windows Installer is not available there.
>
> I appreciate any help and I apologize for the long post - I hope I
> explained all this somewhat clearly....Frank
>

Reinstalling Nero is what I would do. Did you not save the install program?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Thanks for your suggestion - I did finally land on an answer - the Nero
Cleaner Tool
http://www.nero.com/nero7/enu/Nero7_CleanTool.html

And before finding this cleaning tool, I did try reinstalling Nero and it
wouldn't work - I kept getting the message 'ShellManager Database may be
Corrupted'.
But now that Nero has finally been fully removed, I will try again.

Many Thanks, Frank


"Frank Saunders, MS-MVP OE/WM" <franksaunders@mvps.org> wrote in message
news:ukgitREkHHA.588@TK2MSFTNGP06.phx.gbl...
> "Frank Bright" <Brightbelt@comcast.net> wrote in message
> news:6D005A77-338B-4280-9F36-EAFA4D55594F@microsoft.com...
>> Ok, bear with me because this one's a lou-ie....and it may not be Vista's
>> problem....but I can't say for sure,
>> and I should say upfront that this may take several back and forth's on
>> messaging to iron it out, so stick with me please
>> if you can...
>>
>> I'm on Vista Home Premium 32-Bit - I had upgraded from XP sp2 MCE on this
>> HP Media pavilion desktop.
>> And this upgrade has been very stable - I seemed to get the drivers
>> right, so why worry, right?
>>
>> Well I stuck in the HP Vista Upgrade Assistant DVD, which you ARE
>> supposed to do after the upgrade.
>> Even though I had already done all the Vista drivers manually from the HP
>> site, I thought maybe the HP DVD
>> might iron a few more things out. Bad idea.
>>
>> Well, I find out after running the DVD that it installed all these Roxio
>> programs which I swear were not there,
>> not even in my default programs out of the box. It must have been some
>> kind of "Vista Surprise" planned
>> by HP and Roxio. Keep in mind that I had already had Nero 7.8.5.0
>> installed and it was working fine as far as I know.
>>
>> So I proceed to uninstall Roxio and stuff about the DMA Checker comes
>> up - "Chose whether to turn the DMA Checker off and restart it later or
>> to leave it going and do a reboot" I choose to turn the DMA Checker off.
>> Then when I restart, my PC tells me that the DMA Checker is missing. I
>> have no idea how to turn it back on.
>>
>> Then I find that my Nero 7.8.5.0 program, which I think was running fine,
>> won't open. Not only that, I can't do a repair on Nero -- Add/Remove says
>> there is a Apps/local file missing.
>> I tried repairing Nero with a CD of the program and no luck. And also,
>> this is the kicker....Add/Remove WON'T let me Un-Install Nero !!!
>> Here, I get a red X window that says "Shellmanager database file is
>> corrupt or missing"
>>
>> I have tried 4 different System Restores - going to back before running
>> the HP DVD and other time spots - which all seemed to work ok, but I
>> still could not get into the Nero Program or get Nero to start. I double
>> click the Nero icon and nothing happens. Maybe I should just redownload
>> it and install it on top of what I have here now, but that seems kind of
>> a shakey approach.
>>
>> I also tried uninstalling Nero in safe mode and a window came up and said
>> that my Windows Installer is not available there.
>>
>> I appreciate any help and I apologize for the long post - I hope I
>> explained all this somewhat clearly....Frank
>>
>
> Reinstalling Nero is what I would do. Did you not save the install
> program?
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
>
>
>

Frank Bright wrote:
> Thanks for your suggestion - I did finally land on an answer - the Nero
> Cleaner Tool
> http://www.nero.com/nero7/enu/Nero7_CleanTool.html


Fwiw, I had tried to install a Nero 7 Essentials CD that came with my PC
(with XP Home). Like others, I ignored the warning about known
incompatibilities, and like others, the program did not work. What was
worse, I couldn't uninstall it to put the version of Nero that does work.

After seeing Frank's message above, I ran the CleanTool.

The Cleantool gave me 1/2 dozen error messages, but did run. What's
more, it DID remove the bad Nero install.

I then installed the Demo version from the website, and now all is well.
I even registered it with a permanent license.


--

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Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes