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Cannot retrieve pdf-files

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  #1 (permalink)  
Old 09-27-2009
2120smak
 

Posts: n/a
Cannot retrieve pdf-files
When trying to open a pdf-file I receive the message : The Adobe
Acrobat/Reader that is running cannot be used to view pfd files on a
web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
running version 9.1.3 ....
I tried repairing the Adobe but still no luck!
Any good ideas?
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  #2 (permalink)  
Old 09-27-2009
philo
 

Posts: n/a
Re: Cannot retrieve pdf-files

"2120smak" <lars.kold@discussions.microsoft.com> wrote in message
news:F201E180-C7FD-496B-8EFE-F1396E61AD6B@microsoft.com...
> When trying to open a pdf-file I receive the message : The Adobe
> Acrobat/Reader that is running cannot be used to view pfd files on a
> web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
> running version 9.1.3 ....
> I tried repairing the Adobe but still no luck!
> Any good ideas?



Forget Adobe


use Foxit


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  #3 (permalink)  
Old 09-27-2009
Leroy
 

Posts: n/a
Re: Cannot retrieve pdf-files
To resolve your issue, open Adobe Reader and click on Edit >
Preferences. Click on "Internet" and remove the checkmark next to
"Display PDF in browser" and click OK.


2120smak wrote:
> When trying to open a pdf-file I receive the message : The Adobe
> Acrobat/Reader that is running cannot be used to view pfd files on a
> web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
> running version 9.1.3 ....
> I tried repairing the Adobe but still no luck!
> Any good ideas?

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  #4 (permalink)  
Old 09-27-2009
Richard G. Harper
 

Posts: n/a
Re: Cannot retrieve pdf-files
Don't repair - uninstall, reboot, reinstall. This seems to happen to me
about every other Adobe update.

"2120smak" <lars.kold@discussions.microsoft.com> wrote in message
news:F201E180-C7FD-496B-8EFE-F1396E61AD6B@microsoft.com...
> When trying to open a pdf-file I receive the message : The Adobe
> Acrobat/Reader that is running cannot be used to view pfd files on a
> web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
> running version 9.1.3 ....
> I tried repairing the Adobe but still no luck!
> Any good ideas?


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  #5 (permalink)  
Old 09-28-2009
2120smak
 

Posts: n/a
Re: Cannot retrieve pdf-files
Thanks - but I tried that - it didn't work.

"Leroy" wrote:

> To resolve your issue, open Adobe Reader and click on Edit >
> Preferences. Click on "Internet" and remove the checkmark next to
> "Display PDF in browser" and click OK.
>
>
> 2120smak wrote:
> > When trying to open a pdf-file I receive the message : The Adobe
> > Acrobat/Reader that is running cannot be used to view pfd files on a
> > web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
> > running version 9.1.3 ....
> > I tried repairing the Adobe but still no luck!
> > Any good ideas?

>

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  #6 (permalink)  
Old 10-09-2009
2120smak
 

Posts: n/a
Re: Cannot retrieve pdf-files
Thanks Leroy - but it mad no diferrence. Unistalling/reinstalling did.

"Leroy" wrote:

> To resolve your issue, open Adobe Reader and click on Edit >
> Preferences. Click on "Internet" and remove the checkmark next to
> "Display PDF in browser" and click OK.
>
>
> 2120smak wrote:
> > When trying to open a pdf-file I receive the message : The Adobe
> > Acrobat/Reader that is running cannot be used to view pfd files on a
> > web-browser. Adobe Acrobat/Reader version 8 or 9 is required. But I am
> > running version 9.1.3 ....
> > I tried repairing the Adobe but still no luck!
> > Any good ideas?

>

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  #7 (permalink)  
Old 10-09-2009
lemur
 

Posts: n/a
Re: Cannot retrieve pdf-files

*SOLUTION 1: REPAIR THE ADOBE ACROBAT OR ADOBE READER INSTALLATION.*
Repair the current installation by doing one of the following:


- Go to Help > Repair Acrobat Installation or Help > Repair Adobe
Reader Installation.
- Go to the Windows Add/Remove Control Panel, choose Adobe Acrobat or
Reader and select Change.

In both these cases, the set-up wizard that starts will allow you to
repair the currently installed Acrobat or Reader application.
**Solution 2: Make sure the registry setting that tells the browser
where to find Adobe Acrobat or Adobe Reader is present and correct. **

*-Disclaimer:-* The registry contains system-related information that
is critical to your computer and applications. Before modifying the
registry, be sure to make a backup copy of it. Adobe doesn't provide
support for problems that may arise from improperly modifying the
registry. Adobe strongly recommends that you have experience editing
system files before you modify the registry. For information on the
Windows Registry Editor, see the documentation for Windows or contact
Microsoft Technical Support.


- Go to Start > Run
- Type *regedit* and click OK.
- Browse to the following key:
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
- Make sure that the correct Default data value is set for the path
where Adobe Reader or Acrobat are installed.

The default installation values are "C:\Program Files\Adobe\Reader
9.0\Reader\AcroRd32.exe" or "C:\Program Files\Adobe\Acrobat
9.0\Acrobat\Acrobat.exe", depending on whether Adobe Reader or Adobe
Acrobat is installed.
*Note*: If the path in which the Acrobat application is installed is
not the same as the default path, make sure that the key's default value
points to this actual location.
In case the above registry does not exist on the system, do the
following:


- Go to Start > Run
- Type *regedit* and click OK.
- Go to Edit > New > Key and create the missing
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
- Go to Edit > New > String Value and name this 'Default'
- Set the value data for this string to the path where the Acrobat or
Reader executable is installed.

After making this registry edit, it is recommended you restart the
computer.
**Solution 3: Make sure all previous version of Acrobat and Adobe
reader are removed from your computer.**

Make sure all previous versions of Acrobat and Reader have been removed
from your computer. Reinstall from the Acrobat disk or download. In the
case of Reader install from the download. If installing on Vista then
right-click on the Installer and choose to Run As Administrator.
**Solution 4: Configure the browser to use Acrobat or Adobe Reader as
a helper application. **

After you configure Acrobat or Adobe Reader as a helper application,
the browser starts the helper application in a separate window and
displays PDF files within that window. Acrobat and Adobe Reader both
include a preference that lets you specify Acrobat or Adobe Reader as
the helper application.
To configure Acrobat or Adobe Reader as a helper application:


- Start Acrobat or Adobe Reader.
- Choose Edit > Preferences.
- Select Internet on the left.
- Deselect Display PDF In Browser Using [Acrobat application], and
then click OK.
- Quit Acrobat or Adobe Reader.

The next time you select a link to a PDF file in the browser, a dialog
box asks what you would like to do with the file. If you select Open It,
the browser opens the PDF file in Acrobat or Adobe Reader (the helper
application); if you select Save It To Disk, the browser saves the PDF
file to your hard drive.
**Solution 5: Run Acrobat/Reader in a new local administrator
account.**

Create a new user account that has the same permissions as the account
you use when the problem occurs, or create a new local administrator
account. If the problem doesn't recur when you are logged on to the new
account, then the original user account may be damaged.
For information on setting up a user account, see "Create a user
account" in Windows Help And Support, or contact your network
administrator. For information on setting up a new local administrator
account, see "Create new local administrator account (Windows Vista)"
(TechNote 'kb404912' (http://www.adobe.com/go/kb404912)).


--
lemur

::If *ANYONE* in this forum helps you, please click on
their *REP* icon. Thanks! (the middle scale icon in the upper right
corner)::
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  #8 (permalink)  
Old 10-10-2009
2120smak
 

Posts: n/a
Re: Cannot retrieve pdf-files
Hi lemur - solutions 1 and 2 did not make any difference whereas solution 3
proved efficient - thanks.



"lemur" wrote:

>
> *SOLUTION 1: REPAIR THE ADOBE ACROBAT OR ADOBE READER INSTALLATION.*
> Repair the current installation by doing one of the following:
>
>
> - Go to Help > Repair Acrobat Installation or Help > Repair Adobe
> Reader Installation.
> - Go to the Windows Add/Remove Control Panel, choose Adobe Acrobat or
> Reader and select Change.
>
> In both these cases, the set-up wizard that starts will allow you to
> repair the currently installed Acrobat or Reader application.
> **Solution 2: Make sure the registry setting that tells the browser
> where to find Adobe Acrobat or Adobe Reader is present and correct. **
>
> *-Disclaimer:-* The registry contains system-related information that
> is critical to your computer and applications. Before modifying the
> registry, be sure to make a backup copy of it. Adobe doesn't provide
> support for problems that may arise from improperly modifying the
> registry. Adobe strongly recommends that you have experience editing
> system files before you modify the registry. For information on the
> Windows Registry Editor, see the documentation for Windows or contact
> Microsoft Technical Support.
>
>
> - Go to Start > Run
> - Type *regedit* and click OK.
> - Browse to the following key:
> HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
> - Make sure that the correct Default data value is set for the path
> where Adobe Reader or Acrobat are installed.
>
> The default installation values are "C:\Program Files\Adobe\Reader
> 9.0\Reader\AcroRd32.exe" or "C:\Program Files\Adobe\Acrobat
> 9.0\Acrobat\Acrobat.exe", depending on whether Adobe Reader or Adobe
> Acrobat is installed.
> *Note*: If the path in which the Acrobat application is installed is
> not the same as the default path, make sure that the key's default value
> points to this actual location.
> In case the above registry does not exist on the system, do the
> following:
>
>
> - Go to Start > Run
> - Type *regedit* and click OK.
> - Go to Edit > New > Key and create the missing
> HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
> - Go to Edit > New > String Value and name this 'Default'
> - Set the value data for this string to the path where the Acrobat or
> Reader executable is installed.
>
> After making this registry edit, it is recommended you restart the
> computer.
> **Solution 3: Make sure all previous version of Acrobat and Adobe
> reader are removed from your computer.**
>
> Make sure all previous versions of Acrobat and Reader have been removed
> from your computer. Reinstall from the Acrobat disk or download. In the
> case of Reader install from the download. If installing on Vista then
> right-click on the Installer and choose to Run As Administrator.
> **Solution 4: Configure the browser to use Acrobat or Adobe Reader as
> a helper application. **
>
> After you configure Acrobat or Adobe Reader as a helper application,
> the browser starts the helper application in a separate window and
> displays PDF files within that window. Acrobat and Adobe Reader both
> include a preference that lets you specify Acrobat or Adobe Reader as
> the helper application.
> To configure Acrobat or Adobe Reader as a helper application:
>
>
> - Start Acrobat or Adobe Reader.
> - Choose Edit > Preferences.
> - Select Internet on the left.
> - Deselect Display PDF In Browser Using [Acrobat application], and
> then click OK.
> - Quit Acrobat or Adobe Reader.
>
> The next time you select a link to a PDF file in the browser, a dialog
> box asks what you would like to do with the file. If you select Open It,
> the browser opens the PDF file in Acrobat or Adobe Reader (the helper
> application); if you select Save It To Disk, the browser saves the PDF
> file to your hard drive.
> **Solution 5: Run Acrobat/Reader in a new local administrator
> account.**
>
> Create a new user account that has the same permissions as the account
> you use when the problem occurs, or create a new local administrator
> account. If the problem doesn't recur when you are logged on to the new
> account, then the original user account may be damaged.
> For information on setting up a user account, see "Create a user
> account" in Windows Help And Support, or contact your network
> administrator. For information on setting up a new local administrator
> account, see "Create new local administrator account (Windows Vista)"
> (TechNote 'kb404912' (http://www.adobe.com/go/kb404912)).
>
>
> --
> lemur
>
> ::If *ANYONE* in this forum helps you, please click on
> their *REP* icon. Thanks! (the middle scale icon in the upper right
> corner)::
>

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