Hmm, I have not seen many reports of this not working. Do you have another
computer you install the utility on? I did not find any support calls on
this error message, so I don't have a good solution for you.
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"Chris Barnes" <chris-barnes@tamu.edu> wrote in message
news:Og9k5NmjHHA.3708@TK2MSFTNGP04.phx.gbl...
> Jill Zoeller [MSFT] wrote:
>> After you install the utility, do you run through the steps to turn on
>> Remote Storage Management?
>>
>> 1. Click the Start button, click Control Panel, click Programs, and then
>> click Turn Windows Features on or off. If you are prompted for an
>> administrator password or confirmation, type the password or provide
>> confirmation.
>> 2. Select the check box next to Removable Storage Management to turn the
>> feature on, and then click OK
>
>
> Yes, I had turned it on. I still get the
>
> > "This application has failed to started because NTMSAPI.dll was not
> > found. Re-installing the application may fix the problem."