I would have agreed with you regarding NAV & Ghost...until I installed NAV
2007 as an upgrade on my laptop running XP. It so corrupted my system that
anything short of a total reformat of the hard drive couldn't fix things. I
spent more than twenty hours with Symantec tech support people (no
exaggeration)...and finally gave up. I now have a new laptop with
Vista...and am dealing with an entirely different set of problems. However,
I had problems with NAV 2007 in Vista as well and ended up with Defender and
Life One Care as they would run smoothly. NAV 2007 in XP was a mess for
me...and the first indication of a problem after loading the program was
that I couldn't get the main program window to fully open...and I couldn't
see any menu list. NAV 2007 came with my new notebook and the Vista
OS...and some initial problems were traced to the NAV. Defender at least
runs well.
Yes...NAV gets good reviews. BUT...if an anti-virus program can't be
successfully installed, there's a problem. Symantec also has a problem with
their tech support service. They are efficient in handling 90% of the
problems, I'm sure...and their tech support people are friendly enough.
But, if you have a major problem and have already tried the usual fixes,
there's nothing you can do to avoid dealing with the first wave of tech
support people with only average skills. By the time I finally got a call
from a knowledgeable Symantec rep in Oregon (who did know a lot about
computer software), I had already thrown in the towel.
Before anyone assumes that this is just a rag on Symantec, it's not. All of
the major software corporations handle issues very similarly. It's the
bottom line that matters. I really believe that the cost of being able to
quickly escalate the level of tech support when needed is so great that they
avoid it. The cost of having really knowledgeable techs waiting in the
wings for the small percentage of cases that are real problems is no doubt
too high. Perhaps, until there is a major uprising of some kind, I'll just
have to do a lot of my own "work arounds". I started a list of the problems
I was finding with Vista and the list is so long that I think I'll just wait
until all the patches/fixes etc are available and download them all. Right
now, I'm feeling very much like a "computer software crash dummy".
Barry
"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message
news:OQnN7HpXHHA.3984@TK2MSFTNGP02.phx.gbl...
> From: "Stan Brown" <the_stan_brown@fastmail.fm>
>
> | Sun, 4 Mar 2007 09:25:44 -0500 from Mickey Segal
> | <not_monitored@example.com>:
>>> The Norton 2007 products are way
>>> worse than previous versions.
> |
> | Good lord! I didn't think it was possible. :-)
> |
> | In the 1980s Peter Norton wrote good utilities -- they were clean and
> | fast and did what they were supposed to do. But he sold the software
> | *and* his name to Symantec, which slapped the Norton brand on ...
> | well, you know.
> |
>
> Symantec has bloated it.
>
> I still remember when NAV bought CPAV and then integrated the engine into
> NAV and the
> quality of their product increased dramatically.
>
> Symantec/Norton Ghost is the only Symantec product I swear by and not
> swear at :-)
>
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>