Setup.exe stopped working

message reads: A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available. Now
this happens in add and remove programs. What can I do? It worked and now it
dosen't.

Hi, Coffeehound.

Wow! There is SO MUCH that you haven't told us. Sort of like, "My car
sounds funny. What's wrong?" :>(

First, which version of Vista: Home Basic 32-bit? Ultimate x64? SP1
applied? (If you tell us the make and model, someone here probably will
recognize it.) Are you an Administrator? And logged in as such?

Then, which program are you trying to install?

Finally, since we can't watch over your shoulder, please tell us, step by
step, what you did and what results you saw. And please quote messages
accurately; "add and remove programs" was in WinXP, but in Vista it's
"Programs and Features".

That will get us started. We may have other questions later.

PS: Yes, I've seen that message and it is very frustrating! But we can't
help you unless you tell us more than just that.

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP
(Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)

"cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
news:93F2926B-06E3-4812-8832-89D20CBB2421@microsoft.com...
> message reads: A problem caused the program to stop working correctly.
> Windows will close the program and notify you if a solution is available.
> Now
> this happens in add and remove programs. What can I do? It worked and now
> it
> dosen't.

I have home premium. Yes I am administator? Tried to remove a program my
husband had down loaded off the internet and one that we installed with a
disk.Went to add and remove programs in control panel, high lighted the
program,hit remove and widows message came up ( Aproblem caused the program
to stop working correctly. Widows will close the program and notify you if a
solution is available. ) Now the progam we are tring to remove, is it
important to you?
Thanks for your reply,
cofeehound


"R. C. White" wrote:

> Hi, Coffeehound.
>
> Wow! There is SO MUCH that you haven't told us. Sort of like, "My car
> sounds funny. What's wrong?" :>(
>
> First, which version of Vista: Home Basic 32-bit? Ultimate x64? SP1
> applied? (If you tell us the make and model, someone here probably will
> recognize it.) Are you an Administrator? And logged in as such?
>
> Then, which program are you trying to install?
>
> Finally, since we can't watch over your shoulder, please tell us, step by
> step, what you did and what results you saw. And please quote messages
> accurately; "add and remove programs" was in WinXP, but in Vista it's
> "Programs and Features".
>
> That will get us started. We may have other questions later.
>
> PS: Yes, I've seen that message and it is very frustrating! But we can't
> help you unless you tell us more than just that.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> rc@grandecom.net
> Microsoft Windows MVP
> (Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)
>
> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
> news:93F2926B-06E3-4812-8832-89D20CBB2421@microsoft.com...
> > message reads: A problem caused the program to stop working correctly.
> > Windows will close the program and notify you if a solution is available.
> > Now
> > this happens in add and remove programs. What can I do? It worked and now
> > it
> > dosen't.
>

Hi, Coffeehound.

Thanks for the additional information. NOW I understand that you are trying
to remove a program, not to install one. Some programs use their Setup.exe
to remove the programs, but from the minimal information in your first post,
I thought you were trying to install one.

> Now the progam we are tring to remove, is it
> important to you?

No. I don't care which program you are trying to remove. But if you would
like me to help you, our chances might be better if I know more about the
program, including its name. Each program has its own installation steps.
Many use a Setup.exe file, but each one is specific to that program. We
can't use Quicken's Setup.exe to install or remove Nero, for example.

Please tell us, step by step, what you did and what you saw. You said you
"Went to add and remove programs in control panel", but that can't be
accurate if you are using Vista, because Vista's control panel says
"Programs and Features". A minor point, perhaps, but if you overlooked that
minor point, even after I pointed it out earlier, what else might not be
exactly as you described? Since the outlined procedure almost always works
properly, we need to see which step might have caused the problem in your
case.

> a program my
> husband had down loaded off the internet

With many programs offered on the Internet, we "get more than we bargained
for". :>( There are plenty of free programs that are perfectly legitimate
and safe, but there are far too many that carry excess baggage, such as
viruses, Trojans and other undisclosed malware. (A program on a disc can be
malicious, too, but we see that much less often.) One reason for posting
the name of your program is that many of those bad actors are well-known and
someone here might recognize it and know what to do about it. It is
entirely possible that your computer is now infected.

Have you scanned your computer for malware? Recently?

We're not asking for your life history, Coffeehound. But the more you tell
us about this program and this problem, the better chance we will have of
helping you fix it.

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP
(Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)

"cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
news:8B19F2E8-5BC7-4643-B581-F5711BAB2878@microsoft.com...
> I have home premium. Yes I am administator? Tried to remove a program my
> husband had down loaded off the internet and one that we installed with a
> disk.Went to add and remove programs in control panel, high lighted the
> program,hit remove and widows message came up ( Aproblem caused the
> program
> to stop working correctly. Widows will close the program and notify you if
> a
> solution is available. ) Now the progam we are tring to remove, is it
> important to you?
> Thanks for your reply,
> cofeehound
>
>
> "R. C. White" wrote:
>
>> Hi, Coffeehound.
>>
>> Wow! There is SO MUCH that you haven't told us. Sort of like, "My car
>> sounds funny. What's wrong?" :>(
>>
>> First, which version of Vista: Home Basic 32-bit? Ultimate x64? SP1
>> applied? (If you tell us the make and model, someone here probably will
>> recognize it.) Are you an Administrator? And logged in as such?
>>
>> Then, which program are you trying to install?
>>
>> Finally, since we can't watch over your shoulder, please tell us, step by
>> step, what you did and what results you saw. And please quote messages
>> accurately; "add and remove programs" was in WinXP, but in Vista it's
>> "Programs and Features".
>>
>> That will get us started. We may have other questions later.
>>
>> PS: Yes, I've seen that message and it is very frustrating! But we
>> can't
>> help you unless you tell us more than just that.
>>
>> RC
>>
>> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
>> news:93F2926B-06E3-4812-8832-89D20CBB2421@microsoft.com...
>> > message reads: A problem caused the program to stop working correctly.
>> > Windows will close the program and notify you if a solution is
>> > available.
>> > Now
>> > this happens in add and remove programs. What can I do? It worked and
>> > now
>> > it
>> > dosen't.

Our computer is an 'e'machine, model# W3507, purchased just before Vista was
released as "Vista ready", and windows was upgraded to Vista Home Premium, 32
bit, w/ sp1. We tried to uninstall Google SketchUp6, which was when
we first saw the message, "setup.exe has stopped.... , we also tried to
uninstall Better Homes and Gardens Home Designer.. with the same results.
The physical memory of this machine reads to be at 86%, and we just wanted to
give it some room to breathe by removing programs we seldom use.

"R. C. White" wrote:

> Hi, Coffeehound.
>
> Thanks for the additional information. NOW I understand that you are trying
> to remove a program, not to install one. Some programs use their Setup.exe
> to remove the programs, but from the minimal information in your first post,
> I thought you were trying to install one.
>
> > Now the progam we are tring to remove, is it
> > important to you?
>
> No. I don't care which program you are trying to remove. But if you would
> like me to help you, our chances might be better if I know more about the
> program, including its name. Each program has its own installation steps.
> Many use a Setup.exe file, but each one is specific to that program. We
> can't use Quicken's Setup.exe to install or remove Nero, for example.
>
> Please tell us, step by step, what you did and what you saw. You said you
> "Went to add and remove programs in control panel", but that can't be
> accurate if you are using Vista, because Vista's control panel says
> "Programs and Features". A minor point, perhaps, but if you overlooked that
> minor point, even after I pointed it out earlier, what else might not be
> exactly as you described? Since the outlined procedure almost always works
> properly, we need to see which step might have caused the problem in your
> case.
>
> > a program my
> > husband had down loaded off the internet
>
> With many programs offered on the Internet, we "get more than we bargained
> for". :>( There are plenty of free programs that are perfectly legitimate
> and safe, but there are far too many that carry excess baggage, such as
> viruses, Trojans and other undisclosed malware. (A program on a disc can be
> malicious, too, but we see that much less often.) One reason for posting
> the name of your program is that many of those bad actors are well-known and
> someone here might recognize it and know what to do about it. It is
> entirely possible that your computer is now infected.
>
> Have you scanned your computer for malware? Recently?
>
> We're not asking for your life history, Coffeehound. But the more you tell
> us about this program and this problem, the better chance we will have of
> helping you fix it.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> rc@grandecom.net
> Microsoft Windows MVP
> (Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)
>
> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
> news:8B19F2E8-5BC7-4643-B581-F5711BAB2878@microsoft.com...
> > I have home premium. Yes I am administator? Tried to remove a program my
> > husband had down loaded off the internet and one that we installed with a
> > disk.Went to add and remove programs in control panel, high lighted the
> > program,hit remove and widows message came up ( Aproblem caused the
> > program
> > to stop working correctly. Widows will close the program and notify you if
> > a
> > solution is available. ) Now the progam we are tring to remove, is it
> > important to you?
> > Thanks for your reply,
> > cofeehound
> >
> >
> > "R. C. White" wrote:
> >
> >> Hi, Coffeehound.
> >>
> >> Wow! There is SO MUCH that you haven't told us. Sort of like, "My car
> >> sounds funny. What's wrong?" :>(
> >>
> >> First, which version of Vista: Home Basic 32-bit? Ultimate x64? SP1
> >> applied? (If you tell us the make and model, someone here probably will
> >> recognize it.) Are you an Administrator? And logged in as such?
> >>
> >> Then, which program are you trying to install?
> >>
> >> Finally, since we can't watch over your shoulder, please tell us, step by
> >> step, what you did and what results you saw. And please quote messages
> >> accurately; "add and remove programs" was in WinXP, but in Vista it's
> >> "Programs and Features".
> >>
> >> That will get us started. We may have other questions later.
> >>
> >> PS: Yes, I've seen that message and it is very frustrating! But we
> >> can't
> >> help you unless you tell us more than just that.
> >>
> >> RC
> >>
> >> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
> >> news:93F2926B-06E3-4812-8832-89D20CBB2421@microsoft.com...
> >> > message reads: A problem caused the program to stop working correctly.
> >> > Windows will close the program and notify you if a solution is
> >> > available.
> >> > Now
> >> > this happens in add and remove programs. What can I do? It worked and
> >> > now
> >> > it
> >> > dosen't.
>

Hi, Coffeehound.

Thanks for the additional details. I probably can't help with uninstalling
those programs, but someone else probably can. Since this thread is getting
long, you might have a better chance by starting a new one, giving in your
first post all the pertinent details that are now divided among your 3
posts, so that readers can focus on the problem. Be sure to clarify HOW you
tried to uninstall each program: Did you use Vista's Programs and Features?
Or some other method?

Maybe I can clear up a couple of apparent misconceptions in your last
sentence:
> The physical memory of this machine reads to be at 86%, and we just wanted
> to
> give it some room to breathe by removing programs we seldom use.

Vista manages memory very well. Among other things, it doesn't bother to
erase a loaded program until it needs the RAM for something else. Its
philosophy is that "unused memory is wasted memory". There's a good chance
that a recently-used program or data file will be needed again before a
not-often-used file, so it holds the data in memory just in case, rather
than take the time to reload it if it is needed again. My advice is to stop
worrying about how much RAM is being used; just let Vista manage it. (But
having more RAM definitely helps; Vista should have at least 1 GB and 2 GB
is much better.)

Uninstalling programs won't help RAM usage at all. A dormant program uses
hard disk space, but it uses no memory at all except while it is actually
running. Of course, some programs do run in the background and can use
resources without appearing onscreen. Most of these (like Vista's Indexing
Service) are supposed to work only when the computer is otherwise idle and
should immediately move to the background as soon as we touch a key or the
mouse; some do this better than others. Theoretically, they do their work
without our even noticing it, indexing our files while we are having coffee
or whatever, and instantly returning control when we get back.

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP
(Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)

"cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
news6CB6E42-5D5B-432C-9BFB-D9AAEC8DC988@microsoft.com...
> Our computer is an 'e'machine, model# W3507, purchased just before Vista
> was
> released as "Vista ready", and windows was upgraded to Vista Home Premium,
> 32
> bit, w/ sp1. We tried to uninstall Google SketchUp6, which was
> when
> we first saw the message, "setup.exe has stopped.... , we also tried to
> uninstall Better Homes and Gardens Home Designer.. with the same results.
> The physical memory of this machine reads to be at 86%, and we just wanted
> to
> give it some room to breathe by removing programs we seldom use.
>
> "R. C. White" wrote:
>
>> Hi, Coffeehound.
>>
>> Thanks for the additional information. NOW I understand that you are
>> trying
>> to remove a program, not to install one. Some programs use their
>> Setup.exe
>> to remove the programs, but from the minimal information in your first
>> post,
>> I thought you were trying to install one.
>>
>> > Now the progam we are tring to remove, is it
>> > important to you?
>>
>> No. I don't care which program you are trying to remove. But if you
>> would
>> like me to help you, our chances might be better if I know more about the
>> program, including its name. Each program has its own installation
>> steps.
>> Many use a Setup.exe file, but each one is specific to that program. We
>> can't use Quicken's Setup.exe to install or remove Nero, for example.
>>
>> Please tell us, step by step, what you did and what you saw. You said
>> you
>> "Went to add and remove programs in control panel", but that can't be
>> accurate if you are using Vista, because Vista's control panel says
>> "Programs and Features". A minor point, perhaps, but if you overlooked
>> that
>> minor point, even after I pointed it out earlier, what else might not be
>> exactly as you described? Since the outlined procedure almost always
>> works
>> properly, we need to see which step might have caused the problem in your
>> case.
>>
>> > a program my
>> > husband had down loaded off the internet
>>
>> With many programs offered on the Internet, we "get more than we
>> bargained
>> for". :>( There are plenty of free programs that are perfectly
>> legitimate
>> and safe, but there are far too many that carry excess baggage, such as
>> viruses, Trojans and other undisclosed malware. (A program on a disc can
>> be
>> malicious, too, but we see that much less often.) One reason for posting
>> the name of your program is that many of those bad actors are well-known
>> and
>> someone here might recognize it and know what to do about it. It is
>> entirely possible that your computer is now infected.
>>
>> Have you scanned your computer for malware? Recently?
>>
>> We're not asking for your life history, Coffeehound. But the more you
>> tell
>> us about this program and this problem, the better chance we will have of
>> helping you fix it.
>>
>> RC
>>
>> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
>> news:8B19F2E8-5BC7-4643-B581-F5711BAB2878@microsoft.com...
>> > I have home premium. Yes I am administator? Tried to remove a program
>> > my
>> > husband had down loaded off the internet and one that we installed with
>> > a
>> > disk.Went to add and remove programs in control panel, high lighted the
>> > program,hit remove and widows message came up ( Aproblem caused the
>> > program
>> > to stop working correctly. Widows will close the program and notify you
>> > if
>> > a
>> > solution is available. ) Now the progam we are tring to remove, is it
>> > important to you?
>> > Thanks for your reply,
>> > cofeehound
>> >
>> >
>> > "R. C. White" wrote:
>> >
>> >> Hi, Coffeehound.
>> >>
>> >> Wow! There is SO MUCH that you haven't told us. Sort of like, "My
>> >> car
>> >> sounds funny. What's wrong?" :>(
>> >>
>> >> First, which version of Vista: Home Basic 32-bit? Ultimate x64? SP1
>> >> applied? (If you tell us the make and model, someone here probably
>> >> will
>> >> recognize it.) Are you an Administrator? And logged in as such?
>> >>
>> >> Then, which program are you trying to install?
>> >>
>> >> Finally, since we can't watch over your shoulder, please tell us, step
>> >> by
>> >> step, what you did and what results you saw. And please quote
>> >> messages
>> >> accurately; "add and remove programs" was in WinXP, but in Vista it's
>> >> "Programs and Features".
>> >>
>> >> That will get us started. We may have other questions later.
>> >>
>> >> PS: Yes, I've seen that message and it is very frustrating! But we
>> >> can't
>> >> help you unless you tell us more than just that.
>> >>
>> >> RC
>> >>
>> >> "cofeehound" <cofeehound@discussions.microsoft.com> wrote in message
>> >> news:93F2926B-06E3-4812-8832-89D20CBB2421@microsoft.com...
>> >> > message reads: A problem caused the program to stop working
>> >> > correctly.
>> >> > Windows will close the program and notify you if a solution is
>> >> > available.
>> >> > Now
>> >> > this happens in add and remove programs. What can I do? It worked
>> >> > and
>> >> > now
>> >> > it
>> >> > dosen't.