Re: Thunking Spooler APIS from 32 to 64 process has stopped workin
I had another user with the same problem yesterday but they didn't have the
dll and since I haven't been able to get alot of info on this error I
recreated the windows profile and it all started working fine again. Not the
best solution but it worked - But also best to do a full virus scan in
windows safe mode just to be sure as I know alot of virus's that are
poloymorphic these days change their file names etc so sugs2.dll could still
be the virus
> I am having the same issue only I do not have the virus dll. It happens
> when I try to print from Office 2007 (but not other applications or the
> web) to my ML 2010 Samsung printer, and only just started happening. I
> was printing away happily and then all of a sudden the error starts
> popping up. When I try to run a diagnostic through my printer it has
> difficulty assigning the port "failed to change the printer port" when
> it is clearly assigned to the USB and is showing the correct printer.
> THEN occasionally instead of the app error it tries to tell me there's a
> problem with the current printer set up, but everything is set up
> Here's the event log:
> Faulting application splwow64.exe, version 6.0.6001.18000, time stamp
> 0x4791a2b0, faulting module sugs2.dll, version 0.3.0.0, time stamp
> 0x45a809e0, exception code 0xc0000005, fault offset 0x0000000000035407,
> process id 0xf0c, application start time 0x01c974177b47e1a0.
> I tried the hotfix (and it returned another error saying my system was
> not compatible), reinstalling the printer and drivers, system restore,
> uninstalling Office updates... to no avail.
> Please help! I am a writer and desperately need to print from Office on
> a regular basis.