access a router

Hi,
I know this is the wrong newsgroup but it is the best one around and I am
sure someone will be able to help me with this one from here. So I
appologise in advance.
I want to access a customers computer from my office but his netgear router
is just set to defaults so I don't think port 5800 is open to allow VNC.

How should I access his router to allow this or is there a free alternative
to remotly access his PC?
Cheers
Lenny

find your router in portforward.com and follow the instructions to open that
port

http://www.portforward.com/english/a...C/VNCindex.htm



Below you see a list of routers and firewalls. These are the devices that we
have written support documents for. These documents provide step-by-step
guides on how to setup port forwarding. Our ultimate goal is to have a write
up for every hardware router and firewall available and instructions for
every application that Internet users have difficulty getting to work
through their router or firewall. These guides are provided to help you, but
we are in no way responsible for the state of your network. If you encounter
any errors in our guides, please let us know by using our Comments page.







"lenny" <lenny@thetakeout.com> wrote in message
news:QfudnUoXrsoOLK7UnZ2dnUVZ8jCdnZ2d@pipex.net...
> Hi,
> I know this is the wrong newsgroup but it is the best one around and I am
> sure someone will be able to help me with this one from here. So I
> appologise in advance.
> I want to access a customers computer from my office but his netgear
> router is just set to defaults so I don't think port 5800 is open to allow
> VNC.
>
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?
> Cheers
> Lenny
>

Hi Lenny,

Unless the router is specifically configured to accept external login
requests, the only thing you can do is send the user instructions on how to
set it up.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"lenny" <lenny@thetakeout.com> wrote in message
news:QfudnUoXrsoOLK7UnZ2dnUVZ8jCdnZ2d@pipex.net...
> Hi,
> I know this is the wrong newsgroup but it is the best one around and I am
> sure someone will be able to help me with this one from here. So I
> appologise in advance.
> I want to access a customers computer from my office but his netgear
> router is just set to defaults so I don't think port 5800 is open to allow
> VNC.
>
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?
> Cheers
> Lenny
>

lenny wrote:
> I know this is the wrong newsgroup but it is the best one around
> and I am sure someone will be able to help me with this one from
> here. So I appologise in advance.
> I want to access a customers computer from my office but his
> netgear router is just set to defaults so I don't think port 5800
> is open to allow VNC.
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?

Look into:
- UltraVNC Single Click
- TeamViewer

Both have 'clients' you can have them download and run on their computer
that will give you access to their machine despite NAT routers/etc. Once
you are behind the NAT router setup, you can pretend you are sitting there
and configure everything you need.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

that needs both sides to be present on the computer...

dah...

"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:uD2Ksw7UJHA.5920@TK2MSFTNGP06.phx.gbl...
> lenny wrote:
>> I know this is the wrong newsgroup but it is the best one around
>> and I am sure someone will be able to help me with this one from
>> here. So I appologise in advance.
>> I want to access a customers computer from my office but his
>> netgear router is just set to defaults so I don't think port 5800
>> is open to allow VNC.
>> How should I access his router to allow this or is there a free
>> alternative to remotly access his PC?
>
> Look into:
> - UltraVNC Single Click
> - TeamViewer
>
> Both have 'clients' you can have them download and run on their computer
> that will give you access to their machine despite NAT routers/etc. Once
> you are behind the NAT router setup, you can pretend you are sitting there
> and configure everything you need.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

lenny wrote:
> I know this is the wrong newsgroup but it is the best one around
> and I am sure someone will be able to help me with this one from
> here. So I appologise in advance.
> I want to access a customers computer from my office but his
> netgear router is just set to defaults so I don't think port 5800
> is open to allow VNC.
> How should I access his router to allow this or is there a free
> alternative to remotly access his PC?

Shenan Stanley wrote:
> Look into:
> - UltraVNC Single Click
> - TeamViewer
>
> Both have 'clients' you can have them download and run on their
> computer that will give you access to their machine despite NAT
> routers/etc. Once you are behind the NAT router setup, you can
> pretend you are sitting there and configure everything you need.

Black Vista version wrote:
> that needs both sides to be present on the computer...
>
> dah...

Sorry - you did not mention that was your need.

However - I point out again that is only necessary the first time. If you
know what you are doing, once you obtain access that way, you can configure
everything on their side like you went out there and did so...

Router...
Firewall...
Software you want to install...
Whatever.

WAIT...

You are not the original poster - how do you know what they need? heh

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks for that.
It is no problem for the there to be someone at the other end to start of
with.
Cheers

"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:eXGyJo8UJHA.4872@TK2MSFTNGP04.phx.gbl...
> lenny wrote:
>> I know this is the wrong newsgroup but it is the best one around
>> and I am sure someone will be able to help me with this one from
>> here. So I appologise in advance.
>> I want to access a customers computer from my office but his
>> netgear router is just set to defaults so I don't think port 5800
>> is open to allow VNC.
>> How should I access his router to allow this or is there a free
>> alternative to remotly access his PC?
>
> Shenan Stanley wrote:
>> Look into:
>> - UltraVNC Single Click
>> - TeamViewer
>>
>> Both have 'clients' you can have them download and run on their
>> computer that will give you access to their machine despite NAT
>> routers/etc. Once you are behind the NAT router setup, you can
>> pretend you are sitting there and configure everything you need.
>
> Black Vista version wrote:
>> that needs both sides to be present on the computer...
>>
>> dah...
>
> Sorry - you did not mention that was your need.
>
> However - I point out again that is only necessary the first time. If you
> know what you are doing, once you obtain access that way, you can
> configure everything on their side like you went out there and did so...
>
> Router...
> Firewall...
> Software you want to install...
> Whatever.
>
> WAIT...
>
> You are not the original poster - how do you know what they need? heh
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

On Mon, 1 Dec 2008 09:39:31 -0000, "lenny" <lenny@thetakeout.com>
wrote:

>Hi,
>I know this is the wrong newsgroup but it is the best one around and I am
>sure someone will be able to help me with this one from here. So I
>appologise in advance.
>I want to access a customers computer from my office but his netgear router
>is just set to defaults so I don't think port 5800 is open to allow VNC.
>
>How should I access his router to allow this or is there a free alternative
>to remotly access his PC?
>Cheers
>Lenny

Lenny:

Check out logmein.com. You do need to have him install the package on
his machine (once) but then it's a breeze from there. The install is
very easy to do. Try it out on a couple local machines first, then
walk the remote user through it. No port/router configuration is
needed.