sp 1 not installing

Hi Debbie
Does your laptop have the microsoft certificate with the install key?
This should be located on the underside.
If so, you should be able to use any vista install dvd, Should you want
to try a repair, the architecture (32 or 64 bit) must be the same as
you have installed.
You can then perhaps borrow a dvd from a friend to use to make the
slipstream dvd to use with your key to reinstall vista


--
pooch

James the tech support wanted me to try something and I told her I couldn't
because I didn't have the install DVd and that's when she said they would
send me one.


Debbie


"James Kosin" <jkosin@support.intcomgrp.com> wrote in message
news:gc38mu$9m1$1@beta.intcomgrp.com...
> Debbie Graham wrote:
>> (Finally if all else fails and a reinstall is an option, the best method
>> is a reinstall of Vista with SP 1 incorporated in the DVD see this link)
>>
>> This is what I can't do because I don't have a install cd, microsoft
>> support
>> was to send me the DVD and like I said it's 8 months now and I still
>> haven't
>> received it, guess I'm not getting it. My laptop came preinstalled with
>> everything
>>
>>
>>
>> Debbie
>
> You should be talking to the laptop manufacturer for the CD/DVD set.
> Microsoft is not responsible for providing support on OEM installs.
>
> James

Yes I have that certificate on the bottom and I didn't know I could use a
borrowed DVD. Now what do you mean by slipstream? I imagine I can't just
"copy" their DVd? There's a certain way to do that?

Debbie

"pooch" <guest@unknown-email.com> wrote in message
news:f7eb5e80bc985a1567c5eddc06c088bc@nntp-gateway.com...
>
> Hi Debbie
> Does your laptop have the microsoft certificate with the install key?
> This should be located on the underside.
> If so, you should be able to use any vista install dvd, Should you want
> to try a repair, the architecture (32 or 64 bit) must be the same as
> you have installed.
> You can then perhaps borrow a dvd from a friend to use to make the
> slipstream dvd to use with your key to reinstall vista
>
>
> --
> pooch

Debbie Graham;851419 Wrote:
> Yes I have that certificate on the bottom and I didn't know I could use
> a
> borrowed DVD. Now what do you mean by slipstream? I imagine I can't
> just
> "copy" their DVd? There's a certain way to do that?
>
> Debbie
>
> Try reading here
> 'http://www.vistax64.com/tutorials/15...ation-dvd.html'
> (http://www.vistax64.com/tutorials/15...-dvd.html)..:D


--
pooch

A point to note, in step six you must choose the VISTA basic option


--
pooch