Backup Error 0x80070002

I was using backup in Windows Vista RTM to back up files on a DVD and it was
on "Creating a shadow copy", when I got an error. The error was "The system
cannot find the file specified", with the error code of 0x80070002. Does
anyone know how to solve this problem?

Can you clarify whether you are using File Backup (Back up files button) or
Complete PC Backup (Back up computer button)?



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"Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in message
news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
>I was using backup in Windows Vista RTM to back up files on a DVD and it
>was
> on "Creating a shadow copy", when I got an error. The error was "The
> system
> cannot find the file specified", with the error code of 0x80070002. Does
> anyone know how to solve this problem?

I was doing a file backup.

"Jill Zoeller [MSFT]" wrote:

> Can you clarify whether you are using File Backup (Back up files button) or
> Complete PC Backup (Back up computer button)?
>
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
> "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in message
> news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
> >I was using backup in Windows Vista RTM to back up files on a DVD and it
> >was
> > on "Creating a shadow copy", when I got an error. The error was "The
> > system
> > cannot find the file specified", with the error code of 0x80070002. Does
> > anyone know how to solve this problem?
>
>

Please contact me via email (remove "online") and include the following:

1. The problem description you put below.
2. A screenshot of your Disk Management screen showing disks and volumes.
3. Zip up the contents of %windir%\logs\windowsbackup\
4. Generate a log file using the instructions below and email it to me:

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log.

Next, reproduce the error. You should have a file called asr.log under c:\.


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Want to learn more about Windows file and storage technologies? Visit our
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"Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in message
news:5E746DDA-C5B6-410B-B61B-2EFF080D604B@microsoft.com...
>I was doing a file backup.
>
> "Jill Zoeller [MSFT]" wrote:
>
>> Can you clarify whether you are using File Backup (Back up files button)
>> or
>> Complete PC Backup (Back up computer button)?
>>
>>
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>> "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in message
>> news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
>> >I was using backup in Windows Vista RTM to back up files on a DVD and it
>> >was
>> > on "Creating a shadow copy", when I got an error. The error was "The
>> > system
>> > cannot find the file specified", with the error code of 0x80070002.
>> > Does
>> > anyone know how to solve this problem?
>>
>>

Hi, I have exactly same problem trying to backup files on Vista Ultimate. No
problem backing-up entire PC. Did you manage to resolve file backup? If so,
how?

"Armstrong108" wrote:

> I was doing a file backup.
>
> "Jill Zoeller [MSFT]" wrote:
>
> > Can you clarify whether you are using File Backup (Back up files button) or
> > Complete PC Backup (Back up computer button)?
> >
> >
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > Want to learn more about Windows file and storage technologies? Visit our
> > team blog at http://blogs.technet.com/filecab/default.aspx.
> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in message
> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
> > >I was using backup in Windows Vista RTM to back up files on a DVD and it
> > >was
> > > on "Creating a shadow copy", when I got an error. The error was "The
> > > system
> > > cannot find the file specified", with the error code of 0x80070002. Does
> > > anyone know how to solve this problem?
> >
> >

I don't think I ever heard from the original poster. Can you tell me the
exact error message text you're seeing?

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Nader" <Nader@discussions.microsoft.com> wrote in message
news:3D1BEBFF-50B2-4E84-882A-7ABBADD982BA@microsoft.com...
> Hi, I have exactly same problem trying to backup files on Vista Ultimate.
> No
> problem backing-up entire PC. Did you manage to resolve file backup? If
> so,
> how?
>
> "Armstrong108" wrote:
>
>> I was doing a file backup.
>>
>> "Jill Zoeller [MSFT]" wrote:
>>
>> > Can you clarify whether you are using File Backup (Back up files
>> > button) or
>> > Complete PC Backup (Back up computer button)?
>> >
>> >
>> >
>> > --
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> > Want to learn more about Windows file and storage technologies? Visit
>> > our
>> > team blog at http://blogs.technet.com/filecab/default.aspx.
>> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in
>> > message
>> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
>> > >I was using backup in Windows Vista RTM to back up files on a DVD and
>> > >it
>> > >was
>> > > on "Creating a shadow copy", when I got an error. The error was "The
>> > > system
>> > > cannot find the file specified", with the error code of 0x80070002.
>> > > Does
>> > > anyone know how to solve this problem?
>> >
>> >

Identical to Armstrong108 case. Microsoft technical support have suggested
similar steps as you have indicated. I am awaiting their reply.

"Jill Zoeller [MSFT]" wrote:

> I don't think I ever heard from the original poster. Can you tell me the
> exact error message text you're seeing?
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "Nader" <Nader@discussions.microsoft.com> wrote in message
> news:3D1BEBFF-50B2-4E84-882A-7ABBADD982BA@microsoft.com...
> > Hi, I have exactly same problem trying to backup files on Vista Ultimate.
> > No
> > problem backing-up entire PC. Did you manage to resolve file backup? If
> > so,
> > how?
> >
> > "Armstrong108" wrote:
> >
> >> I was doing a file backup.
> >>
> >> "Jill Zoeller [MSFT]" wrote:
> >>
> >> > Can you clarify whether you are using File Backup (Back up files
> >> > button) or
> >> > Complete PC Backup (Back up computer button)?
> >> >
> >> >
> >> >
> >> > --
> >> > This posting is provided "AS IS" with no warranties, and confers no
> >> > rights.
> >> >
> >> > Want to learn more about Windows file and storage technologies? Visit
> >> > our
> >> > team blog at http://blogs.technet.com/filecab/default.aspx.
> >> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in
> >> > message
> >> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
> >> > >I was using backup in Windows Vista RTM to back up files on a DVD and
> >> > >it
> >> > >was
> >> > > on "Creating a shadow copy", when I got an error. The error was "The
> >> > > system
> >> > > cannot find the file specified", with the error code of 0x80070002.
> >> > > Does
> >> > > anyone know how to solve this problem?
> >> >
> >> >
>
>

I take it they have your logs and are reviewing them now?

If it helps, we just tracked down the same error code (0x80070002) but I
don't think it was the same message text. The problem was that backup failed
to find a user profile path in the registry. What we think happened is an
account was created, used to log on at least once, then the whole home
directory was deleted. The user was pretty registry-savvy and cleared out
some old profiles on his own and solved the problem. This however might not
be the same problem you're having.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Nader" <Nader@discussions.microsoft.com> wrote in message
news:2E29F101-966B-418F-9201-BEB37F05FB3A@microsoft.com...
> Identical to Armstrong108 case. Microsoft technical support have
> suggested
> similar steps as you have indicated. I am awaiting their reply.
>
> "Jill Zoeller [MSFT]" wrote:
>
>> I don't think I ever heard from the original poster. Can you tell me the
>> exact error message text you're seeing?
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>>
>>
>> "Nader" <Nader@discussions.microsoft.com> wrote in message
>> news:3D1BEBFF-50B2-4E84-882A-7ABBADD982BA@microsoft.com...
>> > Hi, I have exactly same problem trying to backup files on Vista
>> > Ultimate.
>> > No
>> > problem backing-up entire PC. Did you manage to resolve file backup?
>> > If
>> > so,
>> > how?
>> >
>> > "Armstrong108" wrote:
>> >
>> >> I was doing a file backup.
>> >>
>> >> "Jill Zoeller [MSFT]" wrote:
>> >>
>> >> > Can you clarify whether you are using File Backup (Back up files
>> >> > button) or
>> >> > Complete PC Backup (Back up computer button)?
>> >> >
>> >> >
>> >> >
>> >> > --
>> >> > This posting is provided "AS IS" with no warranties, and confers no
>> >> > rights.
>> >> >
>> >> > Want to learn more about Windows file and storage technologies?
>> >> > Visit
>> >> > our
>> >> > team blog at http://blogs.technet.com/filecab/default.aspx.
>> >> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in
>> >> > message
>> >> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
>> >> > >I was using backup in Windows Vista RTM to back up files on a DVD
>> >> > >and
>> >> > >it
>> >> > >was
>> >> > > on "Creating a shadow copy", when I got an error. The error was
>> >> > > "The
>> >> > > system
>> >> > > cannot find the file specified", with the error code of
>> >> > > 0x80070002.
>> >> > > Does
>> >> > > anyone know how to solve this problem?
>> >> >
>> >> >
>>
>>

You were right. I have carefully examined the registry (using regedit) and
deleted two keys in the HKEY_LOCAL_MACHINE/Software//Microsoft/Windows
NT/CurrentVersion/ProfileList. One ended with .bak and another unknown which
is very likely for an account that I have created with admin class, then
deleted it as per Microsoft suggestion.

It looks like adding and deleting users need further examination by
Microsoft as it leaves keys in the Registry.

Thanks anyway.

"Jill Zoeller [MSFT]" wrote:

> I take it they have your logs and are reviewing them now?
>
> If it helps, we just tracked down the same error code (0x80070002) but I
> don't think it was the same message text. The problem was that backup failed
> to find a user profile path in the registry. What we think happened is an
> account was created, used to log on at least once, then the whole home
> directory was deleted. The user was pretty registry-savvy and cleared out
> some old profiles on his own and solved the problem. This however might not
> be the same problem you're having.
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "Nader" <Nader@discussions.microsoft.com> wrote in message
> news:2E29F101-966B-418F-9201-BEB37F05FB3A@microsoft.com...
> > Identical to Armstrong108 case. Microsoft technical support have
> > suggested
> > similar steps as you have indicated. I am awaiting their reply.
> >
> > "Jill Zoeller [MSFT]" wrote:
> >
> >> I don't think I ever heard from the original poster. Can you tell me the
> >> exact error message text you're seeing?
> >>
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> Want to learn more about Windows file and storage technologies? Visit our
> >> team blog at http://blogs.technet.com/filecab/default.aspx.
> >>
> >>
> >> "Nader" <Nader@discussions.microsoft.com> wrote in message
> >> news:3D1BEBFF-50B2-4E84-882A-7ABBADD982BA@microsoft.com...
> >> > Hi, I have exactly same problem trying to backup files on Vista
> >> > Ultimate.
> >> > No
> >> > problem backing-up entire PC. Did you manage to resolve file backup?
> >> > If
> >> > so,
> >> > how?
> >> >
> >> > "Armstrong108" wrote:
> >> >
> >> >> I was doing a file backup.
> >> >>
> >> >> "Jill Zoeller [MSFT]" wrote:
> >> >>
> >> >> > Can you clarify whether you are using File Backup (Back up files
> >> >> > button) or
> >> >> > Complete PC Backup (Back up computer button)?
> >> >> >
> >> >> >
> >> >> >
> >> >> > --
> >> >> > This posting is provided "AS IS" with no warranties, and confers no
> >> >> > rights.
> >> >> >
> >> >> > Want to learn more about Windows file and storage technologies?
> >> >> > Visit
> >> >> > our
> >> >> > team blog at http://blogs.technet.com/filecab/default.aspx.
> >> >> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in
> >> >> > message
> >> >> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
> >> >> > >I was using backup in Windows Vista RTM to back up files on a DVD
> >> >> > >and
> >> >> > >it
> >> >> > >was
> >> >> > > on "Creating a shadow copy", when I got an error. The error was
> >> >> > > "The
> >> >> > > system
> >> >> > > cannot find the file specified", with the error code of
> >> >> > > 0x80070002.
> >> >> > > Does
> >> >> > > anyone know how to solve this problem?
> >> >> >
> >> >> >
> >>
> >>
>
>

At the very least, Backup should ignore this and proceed normally instead of
stopping altogether. We have a bug for this based on the previous customer's
complaint, and I've updated the bug with your report. I'll see about getting
another bug logged about leaving the registry remnants behind.

Do you mind giving me your case number? I'd be interested in reviewing the
details.

Jill

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Nader" <Nader@discussions.microsoft.com> wrote in message
news:E7AE5476-5B49-471D-9465-777A967FCC2A@microsoft.com...
> You were right. I have carefully examined the registry (using regedit)
> and
> deleted two keys in the HKEY_LOCAL_MACHINE/Software//Microsoft/Windows
> NT/CurrentVersion/ProfileList. One ended with .bak and another unknown
> which
> is very likely for an account that I have created with admin class, then
> deleted it as per Microsoft suggestion.
>
> It looks like adding and deleting users need further examination by
> Microsoft as it leaves keys in the Registry.
>
> Thanks anyway.
>
> "Jill Zoeller [MSFT]" wrote:
>
>> I take it they have your logs and are reviewing them now?
>>
>> If it helps, we just tracked down the same error code (0x80070002) but I
>> don't think it was the same message text. The problem was that backup
>> failed
>> to find a user profile path in the registry. What we think happened is an
>> account was created, used to log on at least once, then the whole home
>> directory was deleted. The user was pretty registry-savvy and cleared out
>> some old profiles on his own and solved the problem. This however might
>> not
>> be the same problem you're having.
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>>
>>
>> "Nader" <Nader@discussions.microsoft.com> wrote in message
>> news:2E29F101-966B-418F-9201-BEB37F05FB3A@microsoft.com...
>> > Identical to Armstrong108 case. Microsoft technical support have
>> > suggested
>> > similar steps as you have indicated. I am awaiting their reply.
>> >
>> > "Jill Zoeller [MSFT]" wrote:
>> >
>> >> I don't think I ever heard from the original poster. Can you tell me
>> >> the
>> >> exact error message text you're seeing?
>> >>
>> >> --
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> Want to learn more about Windows file and storage technologies? Visit
>> >> our
>> >> team blog at http://blogs.technet.com/filecab/default.aspx.
>> >>
>> >>
>> >> "Nader" <Nader@discussions.microsoft.com> wrote in message
>> >> news:3D1BEBFF-50B2-4E84-882A-7ABBADD982BA@microsoft.com...
>> >> > Hi, I have exactly same problem trying to backup files on Vista
>> >> > Ultimate.
>> >> > No
>> >> > problem backing-up entire PC. Did you manage to resolve file
>> >> > backup?
>> >> > If
>> >> > so,
>> >> > how?
>> >> >
>> >> > "Armstrong108" wrote:
>> >> >
>> >> >> I was doing a file backup.
>> >> >>
>> >> >> "Jill Zoeller [MSFT]" wrote:
>> >> >>
>> >> >> > Can you clarify whether you are using File Backup (Back up files
>> >> >> > button) or
>> >> >> > Complete PC Backup (Back up computer button)?
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > --
>> >> >> > This posting is provided "AS IS" with no warranties, and confers
>> >> >> > no
>> >> >> > rights.
>> >> >> >
>> >> >> > Want to learn more about Windows file and storage technologies?
>> >> >> > Visit
>> >> >> > our
>> >> >> > team blog at http://blogs.technet.com/filecab/default.aspx.
>> >> >> > "Armstrong108" <Armstrong108@discussions.microsoft.com> wrote in
>> >> >> > message
>> >> >> > news:5003A48E-6053-47A8-A8BA-1C961FCDCD28@microsoft.com...
>> >> >> > >I was using backup in Windows Vista RTM to back up files on a
>> >> >> > >DVD
>> >> >> > >and
>> >> >> > >it
>> >> >> > >was
>> >> >> > > on "Creating a shadow copy", when I got an error. The error was
>> >> >> > > "The
>> >> >> > > system
>> >> >> > > cannot find the file specified", with the error code of
>> >> >> > > 0x80070002.
>> >> >> > > Does
>> >> >> > > anyone know how to solve this problem?
>> >> >> >
>> >> >> >
>> >>
>> >>
>>
>>