No Audio post Vista Upgrade dispite system reporting working prope

When forced to restore my system after allowing a friend to use it for a
short time I decided to run upgrade adviser to determine if i could upgrade
from XP Professional to Vista Home Premium on my Gateway M520s Notebook and
the adviser wizard determined that with the exception of a few minor issues
that my system could run windows Vista. So rather than restore the XP
version In decided to simply install the windows Vista Instead. What a
NIGHTMARE! I havent heard from my laptop since. As there is no audio to be
found anywhere. Not from the internal speakers or the audio output jack. Not
a peep beep or crackle anywhere. However, The system believes that
everything is A OK. . It recognizes the Intel(r) 82801 DB/DBM AC '97 Audio
Controller and reports that it is working properly. It says that the best
driver is installed for it and when I test for sounds through the control
panel it will appear to play a sound but no \audio is heard. Ive tried
everything I know to do and have had no luck with either Windows support or
Gateway support. And I think that because I reformatted my hard drive when I
installed Vista I cant even revert back to windows XP. Ill take any help
anyone can offer with this issue. If any additional information is needed
please let me know and Ill get it in. Thank You

InIt4ZfunOfIt wrote:

> When forced to restore my system after allowing a friend to use it for a
> short time I decided to run upgrade adviser to determine if i could
> upgrade from XP Professional to Vista Home Premium on my Gateway M520s
> Notebook and the adviser wizard determined that with the exception of a
> few minor issues that my system could run windows Vista. So rather than
> restore the XP version In decided to simply install the windows Vista
> Instead. What a NIGHTMARE! I havent heard from my laptop since. As there
> is no audio to be
> found anywhere. Not from the internal speakers or the audio output jack.
> Not
> a peep beep or crackle anywhere. However, The system believes that
> everything is A OK. . It recognizes the Intel(r) 82801 DB/DBM AC '97
> Audio Controller and reports that it is working properly. It says that the
> best driver is installed for it and when I test for sounds through the
> control panel it will appear to play a sound but no \audio is heard. Ive
> tried everything I know to do and have had no luck with either Windows
> support or
> Gateway support. And I think that because I reformatted my hard drive
> when I
> installed Vista I cant even revert back to windows XP. Ill take any help
> anyone can offer with this issue. If any additional information is needed
> please let me know and Ill get it in. Thank You

Gateway originally provided you a way of returning the computer to factory
condition. They would do this by either providing a restore image on a
special partition on the hard drive (and a method to create physical
restore disks) or by including an XP CD (which could be a recovery image or
the actual operating system). If you have lost the original CD (if that was
their method) or neglected to create physical restore disks, then contact
Gateway and purchase restore disks. That's the best way because you'll get
all the drivers (which is why your Vista didn't work) you need as well as
preinstalled laptop-specific software.

Otherwise you will either have to purchase a retail copy of XP and download
the drivers/software from Gateway. You could buy a generic OEM install disk
(must be the same version of XP that came with the computer) but if you're
buying an operating system you'd be better off with retail as there are no
restrictions on future usage. The alternative is to take the machine to a
local computer professional who will be able to reinstall XP with a generic
(or branded, if they have one) OEM disk. But then you won't have any media
for emergencies in the future. It's your choice. I don't recommend using a
BigComputerStore/GeekSquad type of place.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

"Malke" wrote:
>
> Gateway originally provided you a way of returning the computer to factory
> condition. They would do this by either providing a restore image on a
> special partition on the hard drive (and a method to create physical
> restore disks) or by including an XP CD (which could be a recovery image or
> the actual operating system). If you have lost the original CD (if that was
> their method) or neglected to create physical restore disks, then contact
> Gateway and purchase restore disks. That's the best way because you'll get
> all the drivers (which is why your Vista didn't work) you need as well as
> preinstalled laptop-specific software.
>
> Otherwise you will either have to purchase a retail copy of XP and download
> the drivers/software from Gateway. You could buy a generic OEM install disk
> (must be the same version of XP that came with the computer) but if you're
> buying an operating system you'd be better off with retail as there are no
> restrictions on future usage. The alternative is to take the machine to a
> local computer professional who will be able to reinstall XP with a generic
> (or branded, if they have one) OEM disk. But then you won't have any media
> for emergencies in the future. It's your choice. I don't recommend using a
> BigComputerStore/GeekSquad type of place.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
> Yes they did. In fact they had both the back up image on a seperate partition on the hard disk and they provided seperate disks for creating restore disks for possible future use. However, I bought the laptop from a private party when it was a couple yrs old already and because the laptop was hardly ever used it still had all the literature and software media,user guides, etc. In the sealed plastic original packaging. I being somewhat ignorant on this issue assumed that the unopened disk packets sealed inside with the rest were in fact the restore media. So, i put it all away still sealed and together and forgot about it. Then when I DID need to restore the system I attempted to do it from the image on the partition. That unfortunately had a problem because it would hang up at the same place in the restore process and i couldnt get it to get past it. So, i got out the software package planning to restore from the provided disks and was horrified to see that the disks were
blank... waiting for me to create them! That was my lesson to learn i guess. Anyway, I do appreciate your advice because I didnt know there were so many options for getting the image restored to its original state. Thanks

InIt4ZfunOfIt wrote:

>> Yes they did. In fact they had both the back up image on a seperate
>> partition on the hard disk and they provided seperate disks for creating
>> restore disks for possible future use. However, I bought the laptop from
>> a private party when it was a couple yrs old already and because the
>> laptop was hardly ever used it still had all the literature and software
>> media,user guides, etc. In the sealed plastic original packaging. I being
>> somewhat ignorant on this issue assumed that the unopened disk packets
>> sealed inside with the rest were in fact the restore media. So, i put it
>> all away still sealed and together and forgot about it. Then when I DID
>> need to restore the system I attempted to do it from the image on the
>> partition. That unfortunately had a problem because it would hang up at
>> the same place in the restore process and i couldnt get it to get past
>> it. So, i got out the software package planning to restore from the
>> provided disks and was horrified to see that the disks were
> blank... waiting for me to create them! That was my lesson to learn i
> guess. Anyway, I do appreciate your advice because I didnt know there were
> so many options for getting the image restored to its original state.
> Thanks

Ooh, that hurts. Best to contact Gateway for replacement restore disks then.
Good luck.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ