Product compatibility problems updating Office 2000 to SP2

My new computer has Winows Vista. I installed my Office 2000 Professional on
it. As no updates were being downloaded automatically I went and downloaded
SP1a, which seemed to download OK, even though I got a message saying it
might not have installed correctly. I clicked the message that said 'try
again with correct settings'. I'm not sure that anything changed.

I then tried to install SP2. This time I got a message saying that it would
not install. I got a message saying that the 'product compatibility
assistant' had done something (put some markers on?) and I should try again.
I did and got the same response.

Can anybody tell me what to do now?
--
Richard D

"Richard D" <RichardD@discussions.microsoft.com> wrote in message
news:2E535B37-AD89-4666-8A9B-5E9EC21E2A26@microsoft.com...
> My new computer has Winows Vista. I installed my Office 2000 Professional
> on
> it. As no updates were being downloaded automatically I went and
> downloaded
> SP1a, which seemed to download OK, even though I got a message saying it
> might not have installed correctly. I clicked the message that said 'try
> again with correct settings'. I'm not sure that anything changed.
>
> I then tried to install SP2. This time I got a message saying that it
> would
> not install. I got a message saying that the 'product compatibility
> assistant' had done something (put some markers on?) and I should try
> again.
> I did and got the same response.
>
> Can anybody tell me what to do now?
> --
> Richard D

Microsoft's position on Office 2000 support:
http://support.microsoft.com/kb/932087

Uninstall Office 2000, then install it again using Vista's
Program Compatibility Wizard:
http://windowshelp.microsoft.com/Win...f5f101033.mspx

Afterward, download and install Office 2000 Service Release 1a:
http://www.microsoft.com/downloads/d...displaylang=EN

Then download and install Office 2000 Service Pack 3:
http://www.microsoft.com/downloads/d...displaylang=EN

How to find additional Office 2000 updates:
http://support.microsoft.com/kb/266134

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"Richard D" wrote:

My new computer has Winows Vista. I installed my Office 2000 Professional on
it. As no updates were being downloaded automatically I went and downloaded
SP1a, which seemed to download OK, even though I got a message saying it
might not have installed correctly. I clicked the message that said 'try
again with correct settings'. I'm not sure that anything changed.

I then tried to install SP2. This time I got a message saying that it would
not install. I got a message saying that the 'product compatibility
assistant' had done something (put some markers on?) and I should try again.
I did and got the same response.

Can anybody tell me what to do now?
--
Richard D

Thanks. I'd try this if I knew what 'clean boot mode' was. I may come back
to this if the suggestion from Carey Frisch doesn't work.
--
Richard D


"Colin Barnhorst" wrote:

> "Richard D" <RichardD@discussions.microsoft.com> wrote in message
> news:2E535B37-AD89-4666-8A9B-5E9EC21E2A26@microsoft.com...
> > My new computer has Winows Vista. I installed my Office 2000 Professional
> > on
> > it. As no updates were being downloaded automatically I went and
> > downloaded
> > SP1a, which seemed to download OK, even though I got a message saying it
> > might not have installed correctly. I clicked the message that said 'try
> > again with correct settings'. I'm not sure that anything changed.
> >
> > I then tried to install SP2. This time I got a message saying that it
> > would
> > not install. I got a message saying that the 'product compatibility
> > assistant' had done something (put some markers on?) and I should try
> > again.
> > I did and got the same response.
> >
> > Can anybody tell me what to do now?
> > --
> > Richard D
>
>
> Uninstall Office and reboot. Then try installing in Clean Boot mode to
> minimize the effect of background programs. If you continue to have the
> problems also consider upgrading to Office 2003 or later. Another
> alternative is Open Office.
>

Thanks. This response has that aura of being from somebody who knows what
they're talking about. I'll let you know if it works.
--
Richard D


"Carey Frisch [MVP]" wrote:

> Uninstall Office 2000, then install it again using Vista's
> Program Compatibility Wizard:
> http://windowshelp.microsoft.com/Win...f5f101033.mspx
>
> Afterward, download and install Office 2000 Service Release 1a:
> http://www.microsoft.com/downloads/d...displaylang=EN
>
> Then download and install Office 2000 Service Pack 3:
> http://www.microsoft.com/downloads/d...displaylang=EN
>
> How to find additional Office 2000 updates:
> http://support.microsoft.com/kb/266134
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "Richard D" wrote:
>
> My new computer has Winows Vista. I installed my Office 2000 Professional on
> it. As no updates were being downloaded automatically I went and downloaded
> SP1a, which seemed to download OK, even though I got a message saying it
> might not have installed correctly. I clicked the message that said 'try
> again with correct settings'. I'm not sure that anything changed.
>
> I then tried to install SP2. This time I got a message saying that it would
> not install. I got a message saying that the 'product compatibility
> assistant' had done something (put some markers on?) and I should try again.
> I did and got the same response.
>
> Can anybody tell me what to do now?
> --
> Richard D
>