you may have an infection...
Print these instructions out.
1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/
* Double-click SUPERAntiSpyware.exe and use the default settings
for installation.
* An icon will be created on your desktop. Double-click that icon
to launch the program.
* If asked to update the program definitions, click "Yes". If not,
update the definitions before scanning by selecting "Check for
Updates". (If you encounter any problems while downloading the updates,
manually download and unzip them from here:
http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until
menu appears; select Safe Mode; you'll see "Safe Mode" in all four
corners of your screen
* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences
button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave
all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click
Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete
Scan.
* Click "Next" to start the scan. Please be patient while it scans
your computer.
* After the scan is complete, a Scan Summary box will appear with
potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click
"Next".
* A notification will appear that "Quarantine and Removal is
Complete". Click "OK" and then click the "Finish" button to return to
the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch
SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan
Log.
o If there are several logs, click the current dated log and
press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next
reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
RESTART COMPUTER!
2. Download Malwarebytes' Anti-Malware:
http://www.majorgeeks.com/Malwarebyt...are_d5756.html to your
desktop.
* Double-click mbam-setup.exe and follow the prompts to install the
program.
* At the end, be sure a checkmark is placed next to Update
Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then
click Finish.
* If an update is found, it will download and install the latest
version.
* Once the program has loaded, select Perform full scan, then click
Scan.
* When the scan is complete, click OK, then Show Results to view
the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application
Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
RESTART COMPUTER!
3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log. canning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click
Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete
Scan.
* Click "Next" to start the scan. Please be patient while it scans
your computer.
* After the scan is complete, a Scan Summary box will appear with
potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click
"Next".
* A notification will appear that "Quarantine and Removal is
Complete". Click "OK" and then click the "Finish" button to return to
the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch
SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan
Log.
o If there are several logs, click the current dated log and
press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next
reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
RESTART COMPUTER!
2. Download Malwarebytes' Anti-Malware:
http://www.majorgeeks.com/Malwarebyt...are_d5756.html to your
desktop.
* Double-click mbam-setup.exe and follow the prompts to install the
program.
* At the end, be sure a checkmark is placed next to Update
Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then
click Finish.
* If an update is found, it will download and install the latest
version.
* Once the program has loaded, select Perform full scan, then click
Scan.
* When the scan is complete, click OK, then Show Results to view
the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application
Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
RESTART COMPUTER!
3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.
--
flipflopjd
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