Problem with a Service that Fails to Start (Bonjour Service)

Stéphane Bergeron wrote:
> Frank wrote:>
>
>> You do know the bonjour is the Adobe tracking utility that tracks you
>> and reports back to Adobe right?
>
>
> Yes, I am fully aware of what Bonjour is and does. But software I rely
> on requires it to run and I am willing to live with that. But it won't
> start anymore and I need to fix that. I need to find out what happened
> that now prevents this service from starting when it worked for months
> previously without issue.
>
> Anyone has any idea what may be preventing a service that worked before
> from starting now? Any idea where I may look for a cause?

When you go into services and try to start it what error message/number
are you getting?
Frank

Frank wrote:
> When you go into services and try to start it what error message/number
> are you getting?

"('Bonjour Service' failed to start. Verify that you have sufficient
privileges to start system services."

I am in a admin account so privileges are not an issue or at least were
not before. UAC is off, firewall is off, Defender is on but I give the
service the permissions it asks when I (re)install Bonjour. My AV is
Eset's NOD32.

Vista Ultimate 64, AMD Athlon 64 X2 5200+, 4 GB Ram, etc...

Thanks!

Stéphane Bergeron wrote:

> Frank wrote:
>
>> When you go into services and try to start it what error
>> message/number are you getting?
>
>
> "('Bonjour Service' failed to start. Verify that you have sufficient
> privileges to start system services."
>
> I am in a admin account so privileges are not an issue or at least were
> not before. UAC is off, firewall is off, Defender is on but I give the
> service the permissions it asks when I (re)install Bonjour. My AV is
> Eset's NOD32.
>
> Vista Ultimate 64, AMD Athlon 64 X2 5200+, 4 GB Ram, etc...
>
> Thanks!

I would open iTunes and go to help/updates. I see that that has fixed
the problem for many users. It does appear to be an Apple problem.
Frank

Frank wrote:
> I would open iTunes and go to help/updates. I see that that has fixed
> the problem for many users. It does appear to be an Apple problem.

As I said in my original post that started the thread, I do not use or
care about iTunes. My problem is with Extensis Suitcase and Adobe
Version Cue. Both depend on the Bonjour service.

I did try to install iTunes because the solution you list is the most
often found in the many Google searches I made but iTunes won't finish
installing because the stupid Bonjour Service won't start. When the
Bonjour Service fails to start the iTunes install rolls back and nothing
gets installed. There's nothing for the Apple updater to update (I had
tried that yes).

The latest standalone Bonjour Service (1.0.4) downloadable installer
won't install either because it fails to start and also rolls back the
install:

http://www.apple.com/support/downloa...orwindows.html

So I don't think the Apple updater would have worked for me. Which leads
me back to square one. What the hell is preventing that service from
starting?

Stéphane Bergeron wrote:
> Frank wrote:
>
>> I would open iTunes and go to help/updates. I see that that has fixed
>> the problem for many users. It does appear to be an Apple problem.
>
>
> As I said in my original post that started the thread, I do not use or
> care about iTunes. My problem is with Extensis Suitcase and Adobe
> Version Cue. Both depend on the Bonjour service.
>
> I did try to install iTunes because the solution you list is the most
> often found in the many Google searches I made but iTunes won't finish
> installing because the stupid Bonjour Service won't start. When the
> Bonjour Service fails to start the iTunes install rolls back and nothing
> gets installed. There's nothing for the Apple updater to update (I had
> tried that yes).
>
> The latest standalone Bonjour Service (1.0.4) downloadable installer
> won't install either because it fails to start and also rolls back the
> install:
>
> http://www.apple.com/support/downloa...orwindows.html
>
> So I don't think the Apple updater would have worked for me. Which leads
> me back to square one. What the hell is preventing that service from
> starting?

Well as always, the last resort is to uninstall the Apple software that
is using bonjour and re-install. I wouldn't bother doing an Apple repair
install as in my experience I've never seen it work.
Frank

Frank wrote:
> The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
> wrote:
>> Frank wrote:
>>
>>> The poster formerly known as 'The Poster Formerly Known as Nina
>>> DiBoy' wrote:
>>>
>>>> kevpan815 wrote:
>>>>
>>>>> P.S. My Family Has Our Own Problems With Trying 2 Use Apple
>>>>> Software on Windows As Well, As Apple I Tunes Refuses 2 Install On
>>>>> My Mom And Dad's 64 Bit Windows XP Installation Of Windows, Also
>>>>> Just FYI.
>>>>
>>>>
>>>>
>>>> If you ever tried to load it on 32bit Vista, you would find out
>>>> itunes keeps breaking your CD/DVD drive.
>>>>
>>>
>>> Yeah and some people think it's Vista fault, but it isn't.
>>> When that happens you have to delete from device manager, delete the
>>> upper & lower filters out the registry and reboot.
>>> Some of Pinnacle's software does it too and some others but I can't
>>> remember them right off hand.
>>> Frank
>>
>> Yes, but that is just a work around. It keeps happening if you have
>> the problematic software installed. It was enough for my brother to
>> go back to XP. I think there is no permanent fix for it yet. Why
>> does it happen? Is it because the effected software like iTunes is
>> not vista compatible yet?
>>
> I think I read some where that it had to do with a conflict created by a
> virtual cd/dvd being installed by the 3rd party. Not sure, but once
> resolved it has no come up again for us.
> Frank

Thanks Frank, good to know.

--
"Fair use is not merely a nice concept--it is a federal law based on
free speech rights under the First Amendment and is a cornerstone of the
creativity and innovation that is a hallmark of this country. Consumer
rights in the digital age are not frivolous."
- Maura Corbett

DRM and unintended consequences:
http://blogs.techrepublic.com.com/se...35&tag=nl.e101

Frank wrote:
> Well as always, the last resort is to uninstall the Apple software that
> is using bonjour and re-install.

Frank, I mean no disrespect but it's like you're not reading my posts. I
am not talking about Apple software (aside from that stupid Bonjour
Service). I'm talking about Adobe and Extensis software. I have tried
uninstalling and re-installing both Extensis Suitcase and Adobe Version
Cue as well as the standalone Bonjour Service downloaded from Apple. The
Service never starts no matter what I do. I only mentioned iTunes and
trying to install it because a lot of the info I found on Google about
this problems stated that updating it fixed the issue for many people.
It might have if I'd had a prior install that worked, but I didn't since
I do not use iTunes. So the install never completes since Bonjour won't
start. Since it doesn't start, those applications do not install and
automatically roll back completely.

I have found another more specific error message for this problem in the
bowels of Event Viewer. It goes like this:

"The Bonjour Service service terminated with service-specific error
4294901747 (0xFFFEFFF3)."

It's related to Event ID 7024 and the source is Service Control Manager.

If it rings a bell for anyone. I'm usually good at troubleshooting
issues like this but I'm at my wits end here.

Thanks

Stéphane

Stéphane BErgeron wrote:
> Frank wrote:
>
>> Well as always, the last resort is to uninstall the Apple software
>> that is using bonjour and re-install.
>
>
> Frank, I mean no disrespect but it's like you're not reading my posts. I
> am not talking about Apple software (aside from that stupid Bonjour
> Service). I'm talking about Adobe and Extensis software.

Sorry about that Stephane, as I meant Adobe yet typed Apple.
My mistake, although is can be rather confusing seeing as how Apple
Bonjour is a tool used by Adobe Version Cue CS3.
Here is a quote I've seen on goolge about the service, but no reference
to your problem.

"Bonjour is an Apple-developed network-asset-sharing protocol. Given
that Photoshop doesn't support dealing with assets on a network, even
with Bonjour installed, I'm not sure what its point is in a Photoshop
installation. I have never seen any evidence that Bonjour is in any way
contributing to my use of Photoshop -- no Bonjour screens for
discovering network files, printers, etc. Perhaps it's used to discover
Version Cue servers, for those who have a suite installed. According to
Apple's Bonjour for Windows page:

Bonjour for Windows includes a plugin to discover advertised HTTP
servers using Internet Explorer. Click the Bonjour icon in the Internet
Explorer toolbar to enable Bonjour browsing. If you have Bonjour devices
on your local network with embedded HTTP (Web) servers, they will appear
in the list.
The Bonjour Printer Wizard is also included and allows Windows computers
to print to Bonjour networked printers, including USB shared printers
connected to the AirPort Extreme and AirPort Express Base Stations.
Since Apple first launched Bonjour in 2002, every major maker of network
printers has adopted Bonjour. With the Bonjour Printer Wizard, computers
using Windows can also experience the benefits of effortlessly
discovering and printing to these Bonjour printers."
My Bonjour installation from PSCS3 doesn't provide me with the Bonjour
printer wizard or an IE add-in. It's running as a service without any
clients. Pointless."

Could your problem be related to the bonjour printer (if you even have
one)?
Maybe delete it and then try a reinstall.
Sorry that I not coming forth with an exact answer but as I said before,
we don't use bonjour...it's service is disabled on all of our boxes.
Frank


I have tried
> uninstalling and re-installing both Extensis Suitcase and Adobe Version
> Cue as well as the standalone Bonjour Service downloaded from Apple. The
> Service never starts no matter what I do. I only mentioned iTunes and
> trying to install it because a lot of the info I found on Google about
> this problems stated that updating it fixed the issue for many people.
> It might have if I'd had a prior install that worked, but I didn't since
> I do not use iTunes. So the install never completes since Bonjour won't
> start. Since it doesn't start, those applications do not install and
> automatically roll back completely.
>
> I have found another more specific error message for this problem in the
> bowels of Event Viewer. It goes like this:
>
> "The Bonjour Service service terminated with service-specific error
> 4294901747 (0xFFFEFFF3)."
>
> It's related to Event ID 7024 and the source is Service Control Manager.
>
> If it rings a bell for anyone. I'm usually good at troubleshooting
> issues like this but I'm at my wits end here.
>
> Thanks
>
> Stéphane

Frank wrote:
> Sorry about that Stephane, as I meant Adobe yet typed Apple.
> My mistake, although is can be rather confusing seeing as how Apple
> Bonjour is a tool used by Adobe Version Cue CS3.

No problem Frank and thanks very much for trying to help.

> Could your problem be related to the bonjour printer (if you even have
> one)?

No I don't. The only mention of that printer I have seen is when trying
to install the standalone Bonjour. Neither Suitcase nor Version Cue
install that printer.

> Maybe delete it and then try a reinstall.

There's nothing to delete, it won't install. It won't install because it
won't start and the installer rolls back. Like I said, I uninstalled
Suitcase when I was first troubleshooting the issue and Bonjour got
uninstalled with it. I have not been able to re-install it since because
it won't start.

> Sorry that I not coming forth with an exact answer but as I said before,
> we don't use bonjour...it's service is disabled on all of our boxes.

I wouldn't use it either if I had a choice. As far as I can tell, both
Extensis and Adobe use Bonjour for purposes of activation/copy
protection. I could live without Suitcase if I really had to but it
really is the best font manager I've tried and I would rather not. As
for Version Cue, if that is not installed then other components in the
Suite will not work correctly even if it's not used so I really need
Bonjour to work...

Stéphane Bergeron wrote:
> Frank wrote:
>
>> Sorry about that Stephane, as I meant Adobe yet typed Apple.
>> My mistake, although is can be rather confusing seeing as how Apple
>> Bonjour is a tool used by Adobe Version Cue CS3.
>
>
> No problem Frank and thanks very much for trying to help.
>
>> Could your problem be related to the bonjour printer (if you even have
>> one)?
>
>
> No I don't. The only mention of that printer I have seen is when trying
> to install the standalone Bonjour. Neither Suitcase nor Version Cue
> install that printer.
>
>> Maybe delete it and then try a reinstall.
>
>
> There's nothing to delete, it won't install. It won't install because it
> won't start and the installer rolls back. Like I said, I uninstalled
> Suitcase when I was first troubleshooting the issue and Bonjour got
> uninstalled with it. I have not been able to re-install it since because
> it won't start.
>
>> Sorry that I not coming forth with an exact answer but as I said
>> before, we don't use bonjour...it's service is disabled on all of our
>> boxes.
>
>
> I wouldn't use it either if I had a choice. As far as I can tell, both
> Extensis and Adobe use Bonjour for purposes of activation/copy
> protection. I could live without Suitcase if I really had to but it
> really is the best font manager I've tried and I would rather not. As
> for Version Cue, if that is not installed then other components in the
> Suite will not work correctly even if it's not used so I really need
> Bonjour to work...

Hummm...we use Font Navigator but truthfully, in our current usage of
Vista Ultimate, we do not have to keep switching font groups as we
do/did in Win9x/2K/XP as the number of fonts installed seems to have no
ill effect on Vista at all. We even have one Vista box with 1,600 fonts
install out of our font library of around 40,000 fonts and we can't tell
the difference between it an another Vista box with only 180 fonts
installed.

Also we've seen no ill effect in our installs of Adobe MC CS3 when
bonjour is disabled. Cue seems to be working just fine although you may
be utilizing it for purposes that we are not.

Anyway, I hope you're able to solve your problems with bonjour in the
very near future.
Sorry that I couldn't be of any real help to you.
All the best!
Frank