"Pete" <email@example.com> wrote in message
> Hi C.B.
> I used to work for Circuit City in Richmond, Va. some years ago. A fellow
> employee had the name Charly Mullen.
> I know it's a long shot, but could you be that guy? Do you live in
> Just asking, just curious!
I'll tell you what. Have your wife send me an email so that she can
tell me to leave you alone. Maybe I can send you a screenshot of myself and
your wife can throw knives at it all day. Just a joke.
Anyway, I am convinced you have a corrupted installation. Since you
don't want to do a reinstall of your OS let's try to clean up all the old
fingerprint entries in your registry and then reinstall your fingerprint
reader software. My Microsoft fingerprint reader is different from yours but
uses the same software.
First, remove your fingerprint reader USB plug from your computer and
leave it unplugged. I will let you know when to put it back in.
Next, go to Control Panel, Programs and Features and uninstall your
DigitalPersona software. See the screenshot below.
Next, go to your C Drive, Program Files and remove the DigitalPersona
program file if it has not already been removed. See the screenshot below.
Now, we will go to your registry and remove any old and/or corrupted
DigitalPersona registry entries. Please back up your registry or make a
manual System Restore point before performing these actions. Open your run
dialog box (Click on Start, Accessories and then Run) and type "regedit"
without the quotation marks. Hit Enter or OK. See the screenshot below.
You are now in your registry. Go to your menu bar and click on "Edit".
See the screenshot below.
Once you have clicked on "Edit" you will be presented with the
following "Find" or "Find Next" window. In this window you will want to type
the words DigitalPersona and click the "Find Next" button. See the
This will take you to a DigitalPersona registry entry such as the one
shown in the screenshot below. It may or may not be the same entry. It
doesn't matter. MAKE ABSOLUTELY SURE this is a DigitalPersona entry. Hover
your mouse over the registry entry to be sure. If it doesn't say
DigitalPersona do not delete it. However, if it does say DigitalPersona you
can safely delete it. For example, you may find an entry that says
"DigitalPersonalFruitcake" and DigitalPersona is part of this listing, such
as (DigitalPersona)l Fruitcake. So, in this case, you would not want to
delete this registry entry because it has nothing to do with DigitalPersona
software. Do you understand what I am trying to say? You MUST hover your
mouse pointer over each and every entry to make sure you are deleting only a
DigitalPersona entry. See the example in the screenshot below.
Now, go back to the menu bar in the registry and click on "Edit" again
and then click on "Find Next" again and delete the next DigitalPersona
entry. Do this over and over and over again until you have deleted all the
old DigitalPersona registry entries. There could be many, many
DigitalPersona entries in several different locations of your registry. Any
old DigitalPersona registry entry, including the driver, if corrupted, can
cause your new installation to fail. When you have finally deleted the last
entry you will get a window that says "Finished searching the Registry". You
have now removed all the old and/or corrupted DigitalPersona entries in your
registry and this will allow for a clean reinstall of your Microsoft
Fingerprint Reader. Close the registry.
My fingerprint reader is a different model from yours. Mine looks like
the one shown in the screenshot below but they both use the same software.
Next is the screenshot of the download page for the digital fingerprint
reader software. I'm sure you've been to this page many times. Click on it
and download it.
The next screenshot is the file you will want to download,
DigitalPersona Password Manager 2.0, although it is actually 2.0.1 (201).
Don't click on "Run". Click on "Save" and save it to your Desktop. You have
probably downloaded this file many times. See below.
Once you have downloaded it to your Desktop the file will look like the
Right click on this file on your Desktop and you will see the
Properties window shown in the screenshot below. You will notice the
"Unblock" button at the bottom right. Click on "Unblock", click on Apply and
then click on OK. You have now unblocked the file.
Right click on the file located on your Desktop one more time and
select "Run as Administrator" listed in the right-click menu. If you don't
see a "Run as Administrator" listing hold down on the Shift key when you
right click. This will install the program to your Program Files. Let the
software run and DO NOT plug in your fingerprint reader USB plug until you
are prompted to do so by your software.
Once you have reinstalled the software you can move the setup file to
the location of your choice on your hard drive for future use or you can
simply delete it. You do not need the setup file since the software has
already been installed. If you are presented with the Fingerprint
Registration Wizard window at this time you should go ahead and see if you
can now register your fingerprints. If successful, go to any login page and
try to use it. I'm sure you're familiar with the process since you said you
have previously used in on XP. If it now works you should reboot your
computer to get rid of any unnecessary installation files.
If you cannot get it to work you can click on the link below and
install the "Take Ownership" registry key in your registry. Once this key is
installed you can go back to your Program Files, locate the DigitalPersona
Program folder, right click on it (you may have to hold down the Shift key
before you right click on it) and select "Take Ownership" of the folder.
This will give your User Account ownership of this folder and eliminate any
Here is a screenshot of the file you will want to download in order to
If these steps do not allow you to use the fingerprint reader then
something in your system is preventing it from working and nothing short of
a complete reinstall of your OS is going to fix it.
I hope these steps enable you to use your software. Please let me know
if it works. If not, I'll continue to research the issue. I simply refuse to
give up. That's not the way I do things. Tell your wife I'm sorry I've
irritated her with all my suggestions.
Anyway, keep in mind that you can always do a reformat and clean
reinstall (choose Custom, not Upgrade) of your Vista OS. It's not that big
of a deal. Simply save all of your programs, files and data to an external
hard drive and install them again.
When you first installed Vista, did you do a clean (Custom) install or
did you upgrade over your existing XP OS? If you did an upgrade instead of a
clean install you could have some old XP registry entries that are
interfering with your fingerprint reader.
It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.