Not Genuine Anymore, what to do

So today I turned on my Vista Ultimate machine and it wanted me to reactivate
it. Strange since it was fine last night and the only thing I added was the
upgrade to itunes.

I reacitivate Vista and now its saying its not genuine. I called the
activation line and the guy said it may be pirated copy which it isn't. I
bought it from a reputable retailer just after it launced an have been using
it since then. He said to call the piracy line, which I did and big suprpise
they are closed.

This means i am going to have to take time off work to sit at my computer so
i can call when they are open.

Is there anything else i can do to make this damn thing genuine again. I
have gone to their genuine website and it dosn't work. I have run that
diagnostic tool and it says the license isn't valid.

Very Frustrated

Martin

Have you installed any games?

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

--------------------------------------------------------------------------------

"Martin J" <MartinJ@discussions.microsoft.com> wrote in message news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
So today I turned on my Vista Ultimate machine and it wanted me to reactivate
it. Strange since it was fine last night and the only thing I added was the
upgrade to itunes.

I reacitivate Vista and now its saying its not genuine. I called the
activation line and the guy said it may be pirated copy which it isn't. I
bought it from a reputable retailer just after it launced an have been using
it since then. He said to call the piracy line, which I did and big suprpise
they are closed.

This means i am going to have to take time off work to sit at my computer so
i can call when they are open.

Is there anything else i can do to make this damn thing genuine again. I
have gone to their genuine website and it dosn't work. I have run that
diagnostic tool and it says the license isn't valid.

Very Frustrated

Martin

Call again. You will undoubtedly get another person. If you get no
satisfaction ask to speak to their superior. Some of them free lance and can
be heavy handed, which is not what Microsoft wants.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User


"Martin J" <MartinJ@discussions.microsoft.com> wrote in message
news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> So today I turned on my Vista Ultimate machine and it wanted me to
> reactivate
> it. Strange since it was fine last night and the only thing I added was
> the
> upgrade to itunes.
>
> I reacitivate Vista and now its saying its not genuine. I called the
> activation line and the guy said it may be pirated copy which it isn't. I
> bought it from a reputable retailer just after it launced an have been
> using
> it since then. He said to call the piracy line, which I did and big
> suprpise
> they are closed.
>
> This means i am going to have to take time off work to sit at my computer
> so
> i can call when they are open.
>
> Is there anything else i can do to make this damn thing genuine again. I
> have gone to their genuine website and it dosn't work. I have run that
> diagnostic tool and it says the license isn't valid.
>
> Very Frustrated
>
> Martin

Martin J wrote:
> So today I turned on my Vista Ultimate machine and it wanted me to reactivate
> it. Strange since it was fine last night and the only thing I added was the
> upgrade to itunes.
>
> I reacitivate Vista and now its saying its not genuine. I called the
> activation line and the guy said it may be pirated copy which it isn't. I
> bought it from a reputable retailer just after it launced an have been using
> it since then. He said to call the piracy line, which I did and big suprpise
> they are closed.
>
> This means i am going to have to take time off work to sit at my computer so
> i can call when they are open.
>
> Is there anything else i can do to make this damn thing genuine again. I
> have gone to their genuine website and it dosn't work. I have run that
> diagnostic tool and it says the license isn't valid.
>
> Very Frustrated
>
> Martin
I can imagine how frustrated you must be. I knew it would only be a
matter of time until legit customers ended up where you are now because
of dumb decisions by MS. Reading your message reassured me that I had
made the right decision recently when I removed Vista and installed
Linux on my PC. So long activation, WGA, WGA-N, restrictive EULA's,
ridiculous VM policies, viruses and proprietary formats. I'm not
suggesting things are perfect on the Linux platform but they sure seem a
heck of a lot better than the direction MS has headed. I would
encourage others to take a Ubuntu Live CD for a spin or check out
openSUSE. The transition to Linux has been easier than I thought it
would be.

Richard Urban wrote:
>> Call again. You will undoubtedly get another person. If you get no
>> satisfaction ask to speak to their superior. Some of them free lance and
>> can be heavy handed, which is not what Microsoft wants.


Interesting. We have an instance of a conceivably flawed activation
process, freelance heavy handed help, and the only course of action
suggested is to call again, hope for a different result, and be
understanding that what one has experienced is not what ms really wants.
If ms doesn't want stuff such as this to happen in the first place, it
would seem that oversight of the process would have been its first order
of concern.


Martin J" <MartinJ@discussions.microsoft.com> wrote in message
news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> So today I turned on my Vista Ultimate machine and it wanted me to
> reactivate it. Strange since it was fine last night and the only
thing > I added was the upgrade to itunes.
> I reacitivate Vista and now its saying its not genuine. I called the
> activation line and the guy said it may be pirated copy which it
> isn't. I bought it from a reputable retailer just after it launced
an > have been using it since then. He said to call the piracy line,
which > I did and big suprpise they are closed.
> This means i am going to have to take time off work to sit at my
> computer so i can call when they are open.
> Is there anything else i can do to make this damn thing genuine
again. > I have gone to their genuine website and it dosn't work. I
have run
> that diagnostic tool and it says the license isn't valid.
>
> Very Frustrated
>
> Martin

--
norm

You're right. It's not a solution. It's a workaround. But, at this time,
it's all we have to use.

--
Dustin Harper
dharper@vistarip.com
http://www.vistarip.com

--
"norm" <noone@afakeddomain.net> wrote in message
news:eb7F3kgYHHA.448@TK2MSFTNGP04.phx.gbl...
> Richard Urban wrote:
>>> Call again. You will undoubtedly get another person. If you get no
>>> satisfaction ask to speak to their superior. Some of them free lance and
>>> can be heavy handed, which is not what Microsoft wants.
>
>
> Interesting. We have an instance of a conceivably flawed activation
> process, freelance heavy handed help, and the only course of action
> suggested is to call again, hope for a different result, and be
> understanding that what one has experienced is not what ms really wants.
> If ms doesn't want stuff such as this to happen in the first place, it
> would seem that oversight of the process would have been its first order
> of concern.
>
>
> Martin J" <MartinJ@discussions.microsoft.com> wrote in message
> news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> > So today I turned on my Vista Ultimate machine and it wanted me to
> > reactivate it. Strange since it was fine last night and the only
> thing > I added was the upgrade to itunes.
> > I reacitivate Vista and now its saying its not genuine. I called the
> > activation line and the guy said it may be pirated copy which it
> > isn't. I bought it from a reputable retailer just after it launced
> an > have been using it since then. He said to call the piracy line, which
> > I did and big suprpise they are closed.
> > This means i am going to have to take time off work to sit at my
> > computer so i can call when they are open.
> > Is there anything else i can do to make this damn thing genuine
> again. > I have gone to their genuine website and it dosn't work. I have
> run
> > that diagnostic tool and it says the license isn't valid.
> >
> > Very Frustrated
> >
> > Martin
>
> --
> norm

Have you ever called a company for service, any company, and not been happy
with the outcome? Did you not call again to speak to another person. People
are human (except for some who post here - not necessarily you) and have bad
days. So you try again. It's a pain in the *ss, but it happens all the time.
I have had 3 instances myself this year already from major corporations.

Tell me you (or your parents if you are too young to drive) have never had a
bad experience getting an automobile repaired where you had to "elevate"
your complaint.

Customer service, in general, has been relegated to the back burner - by
almost all large companies.

And, I know, it doesn't make it right.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User


"norm" <noone@afakeddomain.net> wrote in message
news:eb7F3kgYHHA.448@TK2MSFTNGP04.phx.gbl...
> Richard Urban wrote:
>>> Call again. You will undoubtedly get another person. If you get no
>>> satisfaction ask to speak to their superior. Some of them free lance and
>>> can be heavy handed, which is not what Microsoft wants.
>
>
> Interesting. We have an instance of a conceivably flawed activation
> process, freelance heavy handed help, and the only course of action
> suggested is to call again, hope for a different result, and be
> understanding that what one has experienced is not what ms really wants.
> If ms doesn't want stuff such as this to happen in the first place, it
> would seem that oversight of the process would have been its first order
> of concern.
>
>
> Martin J" <MartinJ@discussions.microsoft.com> wrote in message
> news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> > So today I turned on my Vista Ultimate machine and it wanted me to
> > reactivate it. Strange since it was fine last night and the only
> thing > I added was the upgrade to itunes.
> > I reacitivate Vista and now its saying its not genuine. I called the
> > activation line and the guy said it may be pirated copy which it
> > isn't. I bought it from a reputable retailer just after it launced
> an > have been using it since then. He said to call the piracy line, which
> > I did and big suprpise they are closed.
> > This means i am going to have to take time off work to sit at my
> > computer so i can call when they are open.
> > Is there anything else i can do to make this damn thing genuine
> again. > I have gone to their genuine website and it dosn't work. I have
> run
> > that diagnostic tool and it says the license isn't valid.
> >
> > Very Frustrated
> >
> > Martin
>
> --
> norm

The last game i installed was last week and that was Star Trek Legacy. Both
computer and game have been running fine ( i use my computer daily) since
then until last night.

I have a few games installed but they have been installed since i started
running vista

Halflife2
World Of Warcraft
Star Trek Bridge Commander
City Of Heroes

The only thing that was installed before this started happening was the
upgrade to Itunes.

"Carey Frisch [MVP]" wrote:

> Have you installed any games?
>
> --
> Carey Frisch
> Microsoft MVP
> Windows - Shell/User
>
> --------------------------------------------------------------------------------
>
> "Martin J" <MartinJ@discussions.microsoft.com> wrote in message news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> So today I turned on my Vista Ultimate machine and it wanted me to reactivate
> it. Strange since it was fine last night and the only thing I added was the
> upgrade to itunes.
>
> I reacitivate Vista and now its saying its not genuine. I called the
> activation line and the guy said it may be pirated copy which it isn't. I
> bought it from a reputable retailer just after it launced an have been using
> it since then. He said to call the piracy line, which I did and big suprpise
> they are closed.
>
> This means i am going to have to take time off work to sit at my computer so
> i can call when they are open.
>
> Is there anything else i can do to make this damn thing genuine again. I
> have gone to their genuine website and it dosn't work. I have run that
> diagnostic tool and it says the license isn't valid.
>
> Very Frustrated
>
> Martin

I have no problem calling them again but the pain of going through that whole
say you product ID is really anoying, i did it twice last night. DO you know
of a quicker way of getting around that.

"Richard Urban" wrote:

> Have you ever called a company for service, any company, and not been happy
> with the outcome? Did you not call again to speak to another person. People
> are human (except for some who post here - not necessarily you) and have bad
> days. So you try again. It's a pain in the *ss, but it happens all the time.
> I have had 3 instances myself this year already from major corporations.
>
> Tell me you (or your parents if you are too young to drive) have never had a
> bad experience getting an automobile repaired where you had to "elevate"
> your complaint.
>
> Customer service, in general, has been relegated to the back burner - by
> almost all large companies.
>
> And, I know, it doesn't make it right.
>
> --
>
>
> Regards,
>
> Richard Urban MVP
> Microsoft Windows Shell/User
>
>
> "norm" <noone@afakeddomain.net> wrote in message
> news:eb7F3kgYHHA.448@TK2MSFTNGP04.phx.gbl...
> > Richard Urban wrote:
> >>> Call again. You will undoubtedly get another person. If you get no
> >>> satisfaction ask to speak to their superior. Some of them free lance and
> >>> can be heavy handed, which is not what Microsoft wants.
> >
> >
> > Interesting. We have an instance of a conceivably flawed activation
> > process, freelance heavy handed help, and the only course of action
> > suggested is to call again, hope for a different result, and be
> > understanding that what one has experienced is not what ms really wants.
> > If ms doesn't want stuff such as this to happen in the first place, it
> > would seem that oversight of the process would have been its first order
> > of concern.
> >
> >
> > Martin J" <MartinJ@discussions.microsoft.com> wrote in message
> > news33B54F7-5FF4-4ACF-9C97-68D12E12824E@microsoft.com...
> > > So today I turned on my Vista Ultimate machine and it wanted me to
> > > reactivate it. Strange since it was fine last night and the only
> > thing > I added was the upgrade to itunes.
> > > I reacitivate Vista and now its saying its not genuine. I called the
> > > activation line and the guy said it may be pirated copy which it
> > > isn't. I bought it from a reputable retailer just after it launced
> > an > have been using it since then. He said to call the piracy line, which
> > > I did and big suprpise they are closed.
> > > This means i am going to have to take time off work to sit at my
> > > computer so i can call when they are open.
> > > Is there anything else i can do to make this damn thing genuine
> > again. > I have gone to their genuine website and it dosn't work. I have
> > run
> > > that diagnostic tool and it says the license isn't valid.
> > >
> > > Very Frustrated
> > >
> > > Martin
> >
> > --
> > norm
>
>

Strongly considering moving to Linux, I have used Ubuntu before but was
always turned off it because i couldn't play my games, but i have been taking
a look at the Cedega which works with ubuntu and it looks promising.

"Kevin Young" wrote:

> Martin J wrote:
> > So today I turned on my Vista Ultimate machine and it wanted me to reactivate
> > it. Strange since it was fine last night and the only thing I added was the
> > upgrade to itunes.
> >
> > I reacitivate Vista and now its saying its not genuine. I called the
> > activation line and the guy said it may be pirated copy which it isn't. I
> > bought it from a reputable retailer just after it launced an have been using
> > it since then. He said to call the piracy line, which I did and big suprpise
> > they are closed.
> >
> > This means i am going to have to take time off work to sit at my computer so
> > i can call when they are open.
> >
> > Is there anything else i can do to make this damn thing genuine again. I
> > have gone to their genuine website and it dosn't work. I have run that
> > diagnostic tool and it says the license isn't valid.
> >
> > Very Frustrated
> >
> > Martin
> I can imagine how frustrated you must be. I knew it would only be a
> matter of time until legit customers ended up where you are now because
> of dumb decisions by MS. Reading your message reassured me that I had
> made the right decision recently when I removed Vista and installed
> Linux on my PC. So long activation, WGA, WGA-N, restrictive EULA's,
> ridiculous VM policies, viruses and proprietary formats. I'm not
> suggesting things are perfect on the Linux platform but they sure seem a
> heck of a lot better than the direction MS has headed. I would
> encourage others to take a Ubuntu Live CD for a spin or check out
> openSUSE. The transition to Linux has been easier than I thought it
> would be.
>