File Open/Save Dialog not responding

[AliilA]

I upgraded to Vista Ultimate from Windows XP Pro with Office XP. Since then I have not been able to open or save any document in Office or IE.
The dialog opens then just stops responding. I thought it was a compatibility issue with Office XP and vista and so I upgraded to Office 2007.
But the problem has not gone away.
This is so anoying that I am unable to perform everyday functions and am seriously thinking to downgrade to XP Pro.
I am attaching 2 images from dialog hangs. (just attaching was tricky because the attachment dialog also hung)

I anyone has any ideas would be much appreciated.

Some Windows Vista functions may not work, or Windows Vista may stop
responding: http://support.microsoft.com/kb/929833

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Mark L. Ferguson

..
"AliilA" <AliilA.34y7oa@no-mx.forums.vistaheads.com> wrote in message
news:AliilA.34y7oa@no-mx.forums.vistaheads.com...
>
> I upgraded to Vista Ultimate from Windows XP Pro with Office XP. Since
> then I have not been able to open or save any document in Office or IE.
>
> The dialog opens then just stops responding. I thought it was a
> compatibility issue with Office XP and vista and so I upgraded to Office
> 2007.
> But the problem has not gone away.
> This is so anoying that I am unable to perform everyday functions and
> am seriously thinking to downgrade to XP Pro.
> I am attaching 2 images from dialog hangs. (just attaching was tricky
> because the attachment dialog also hung)
>
> I anyone has any ideas would be much appreciated.
>
>
> +-------------------------------------------------------------------+
> |Filename: savedialog2.jpg |
> |Download: 30 |
> +-------------------------------------------------------------------+
>
> --
> AliilA
> Posted via http://www.vistaheads.com
>

There are many possible causes. For example, if your machine was joined to a
domain but now it isn't, you may experience a long delay in the Open/Save
dialog box. This issue is resolved in Windows Vista Service Pack 1.

What I would do is open Process Explorer
(http://technet.microsoft.com/en-us/s.../bb896653.aspx) when the
Open/Save dialog is hung, then double-click the process responsible for
creating the dialog box (Ieuser.exe in the case of IE with Protected Mode
on), and then select the Threads tab. Previously, you will need to configure
Process Explorer to obtain symbols from the MS symbol server so as to get
accurate information.

Taking a look at the thread activity may help you understand why the dialog
is not responding for long time.

You could also perform a clean boot of Windows Vista and see how the system
behaves when there's no 3rd party code running on the computer.

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353/

(The article applies to Vista.)

Good luck.

--
Regards,
Daniel Martín
Microsoft MVP Windows Desktop Experience


"AliilA" <AliilA.34y7oa@no-mx.forums.vistaheads.com> wrote in message
news:AliilA.34y7oa@no-mx.forums.vistaheads.com...
>
> I upgraded to Vista Ultimate from Windows XP Pro with Office XP. Since
> then I have not been able to open or save any document in Office or IE.
>
> The dialog opens then just stops responding. I thought it was a
> compatibility issue with Office XP and vista and so I upgraded to Office
> 2007.
> But the problem has not gone away.
> This is so anoying that I am unable to perform everyday functions and
> am seriously thinking to downgrade to XP Pro.
> I am attaching 2 images from dialog hangs. (just attaching was tricky
> because the attachment dialog also hung)
>
> I anyone has any ideas would be much appreciated.
>
>
> +-------------------------------------------------------------------+
> |Filename: savedialog2.jpg |
> |Download: 30 |
> +-------------------------------------------------------------------+
>
> --
> AliilA
> Posted via http://www.vistaheads.com
>

[AliilA]

Thanks everybody for the input. I tried both ideas to no avail. My laptop was not on a domain but a workgroup. I also have disconnected all network drives thinking if one of them is hanging the dialog.

However, application does not hang in two cases:
1: If the application is not using windows dialog box (in case of photoshop cs3).
2: If the application is not using the extended dialog box (like Notepad)

I hope that helps, Basicly all microsoft applications are hanging on save.

Thanks again for help.

[sjg]

I had the same issue and it took me forever to figure out! Appearantly the new KB937287 update changes the registry file for Word. To fix it you have to delete a file. Follow the instructions here: You may experience several problems after you install an automatic update for Word 2007 on a Windows Vista-based computer
hope it helps!

[AliilA]

Quote:

Originally Posted by sjg

I had the same issue and it took me forever to figure out! Appearantly the new KB937287 update changes the registry file for Word. To fix it you have to delete a file. Follow the instructions here: You may experience several problems after you install an automatic update for Word 2007 on a Windows Vista-based computer
hope it helps!

I followed the instructions and it worked for microsoft office products for a while but Internet Explorer was still malfunctioning. Anyway, after I use the MS Word once, the problem comes back.
So, I keep looking. Uninstall looks like the only option, though I have too many settings that are going to be lost.

[AliilA]

I got tired of trying to figuring it out. It looked to me like the dialog box was trying to read the folder and was not able to. I thought maybe it was a permissions issue. So I went and did something that would be a NO-NO on a networked computer and not a laptop.

First, I gave Administrators the ownership of all files and folders on the C drive. Second, Changed the inheritible permissions on the security settings to include Everyone and Administrators and for every file and folder in the drive.

Now I can open the dialog box in all Office applications!!! The only application that is misbehaving is IE. It is still freezing on opening any dialog box for file or attachment or saving files. I am not sure what could be the issue.

Any Ideas?

[AliilA]

For those interested or following this thead. Here was the reason for everything: The problem was because I was using theme solution like Style XP or Windowblinds when I was using XP.
When I upgraded, it left a few registry entries that were causing problems. Every time folder would open or a dialog would open, it would spend alot of time wondering what icons to display.

First I thought it was a permissions issue, then I wondered if it was a icon, or preview display issue. Anyway I researched on the net and here is the solution.

Goto this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Shell Icons

Just delete Shell Icons or rename it and the problems will go away. It will force the shell to just goto shell32.dll for icons.

Hope this helps someone

I got help from Microsoft Support, and they helped me fix: Word Not
Responding. When I opened an existing document, it would immediately try
to shut down Word, and restart Word. When I opened Word from the Start
menu, it opened, but the mouse would not work the scroll bars or
position on the document. The FIX: was to rename the Addins directory
in the registry in two places under Word. The problem was caused by an
incompatible addin, and changing the directory to OldAddins fixed the
problem. The only addins on my system were from Microsoft, but that is a
different issue.


--
MarkD