Acronis True Image Home

I'm not the only person having problems with Acronis True Image. Take a look
at one of the reviews on tigerdirect.ca:

http://www.tigerdirect.ca/applicatio...2949&CatId=679

JJ

"DP" wrote:

> Ha! Maybe Richard and Kue BOTH work for Acronis, eh, JJ?
>
>
>
> "Richard Urban" <richardurbanREMOVETHIS@hotmail.com> wrote in message
> news:Ol83vqK$HHA.3780@TK2MSFTNGP06.phx.gbl...
> > Acronis TrueImage HOME 10.0 has never failed me. I experiment a lot and
> > sometimes restore images on a daily basis. I have never had a failure.
> >
> > --
> >
> >
> > Regards,
> >
> > Richard Urban
> > Microsoft MVP Windows Shell/User
> > (For email, remove the obvious from my address)
> >
> >
> > "JJ" <JJ@discussions.microsoft.com> wrote in message
> > news:52943057-1A5E-49CD-A25D-9D8748B45731@microsoft.com...
> >> Stay away from this product. I bought Acronis True Image 10 Home from
> >> tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
> >> regularly - once a week. I never bothered to verify the integrity of the
> >> backups. When I did, the product always reported that the backups were
> >> corrupt. By this time my 30 days for getting a refund from TigerDirect
> >> had
> >> passed. So, I contacted Acronis who told me to upgrade to a new build
> >> that I
> >> can download from their website. Same problem with the new build -
> >> corrupt
> >> backups. Acronis said they couldn't give me a refund since I didn't buy
> >> the
> >> product from them. I contacted TigerDirect who told me that they can't
> >> give
> >> me a refund either since the 30 days have passed. The product is useless
> >> to
> >> me now.
> >>
> >> Another problem with this product is that it doesn't play well with
> >> Vista.
> >> Once you start a backup task, you can't change it's priority. You always
> >> get
> >> an error message saying you don't have enough privileges to do this.
> >>
> >> And I received an email from Acronis a couple of days ago saying I can
> >> buy
> >> the new version 11 at 40% off. Some consolation.
> >>
> >> Lousy product. Lousy service from the manufacturer and retailer.
> >>
> >
>
>

I would not even begin to repair a PC without first creating an image of the
system prior to the repairs - one that I was totally comfortable with to
restore said image. The program I trust is TrueImage HOME!

Regardless of what problems some are having. TrueImage HOME works for me -
and countless others. I suggest you contact Acronis and take out your
displeasure with them.

I have used ATI 8-9-10 - no issues. Version 11 is not as good. It asks for
the OS CD upon reboot.
I returned to version 10, build 4942, and plan to stay there.


"JJ" <JJ@discussions.microsoft.com> wrote in message
news:52943057-1A5E-49CD-A25D-9D8748B45731@microsoft.com...
Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy the
product from them. I contacted TigerDirect who told me that they can't give
me a refund either since the 30 days have passed. The product is useless to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

* JJ:
> Stay away from this product. I bought Acronis True Image 10 Home from
> tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
> regularly - once a week. I never bothered to verify the integrity of the
> backups. When I did, the product always reported that the backups were
> corrupt. By this time my 30 days for getting a refund from TigerDirect had
> passed. So, I contacted Acronis who told me to upgrade to a new build that I
> can download from their website. Same problem with the new build - corrupt
> backups. Acronis said they couldn't give me a refund since I didn't buy the
> product from them. I contacted TigerDirect who told me that they can't give
> me a refund either since the 30 days have passed. The product is useless to
> me now.
>
> Another problem with this product is that it doesn't play well with Vista.
> Once you start a backup task, you can't change it's priority. You always get
> an error message saying you don't have enough privileges to do this.
>
> And I received an email from Acronis a couple of days ago saying I can buy
> the new version 11 at 40% off. Some consolation.
>
> Lousy product. Lousy service from the manufacturer and retailer.

I don't want to belittle your experience, but I have used Acronis True Image
for a long time, and find it to be the best imaging/backup software I have
ever used. I consider it an essential piece of software and I've highly recommended
it to many users.


-Michael

Excluding V2i Protector (which Symantec bought, ruined and pillaged
parts of into Ghost), Acronis TruImage is the best choice out there
right now.


--
bob_c_b

I did contact Acronis. They were arrogant in their attitude.

They released version 11 of their product and said users of prior versions
can upgrade at 40% off. I don't think that's fair. I should get a full refund.

JJ

"Richard Urban" wrote:

> I would not even begin to repair a PC without first creating an image of the
> system prior to the repairs - one that I was totally comfortable with to
> restore said image. The program I trust is TrueImage HOME!
>
> Regardless of what problems some are having. TrueImage HOME works for me -
> and countless others. I suggest you contact Acronis and take out your
> displeasure with them.
>
>
>

I have 10 GB of RAM on my PC.

And about elevating privileges, UAC kicks in and True Image says you don't
have the privileges to change the priority of the backup task. And this is a
feature of True Image - once backup starts, you get a little icon in the
notification area that supposedly lets you change the priority but it can't
(because of UAC - I think).

I did download a new build per their suggestion, but that didn't help
either. I'm facing the same problems. I'm running build 4942.

JJ

"Charlie Tame" wrote:

> JJ wrote:
> > Stay away from this product. I bought Acronis True Image 10 Home from
> > tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
> > regularly - once a week. I never bothered to verify the integrity of the
> > backups. When I did, the product always reported that the backups were
> > corrupt. By this time my 30 days for getting a refund from TigerDirect had
> > passed. So, I contacted Acronis who told me to upgrade to a new build that I
> > can download from their website. Same problem with the new build - corrupt
> > backups. Acronis said they couldn't give me a refund since I didn't buy the
> > product from them. I contacted TigerDirect who told me that they can't give
> > me a refund either since the 30 days have passed. The product is useless to
> > me now.
> >
> > Another problem with this product is that it doesn't play well with Vista.
> > Once you start a backup task, you can't change it's priority. You always get
> > an error message saying you don't have enough privileges to do this.
> >
> > And I received an email from Acronis a couple of days ago saying I can buy
> > the new version 11 at 40% off. Some consolation.
> >
> > Lousy product. Lousy service from the manufacturer and retailer.
> >
>
>
> Have to disagree because I have used it with XP, Vista and Vista 64 and
> actually used the backups quite a few times with no trouble. I have some
> friends in the PC support Business (They rely on getting it right for
> their jobs) and they will not use anything else, if the product was
> performing so badly they would be out of a job.
>
> This leads me to ask if there is possibly a hardware problem with your
> machine or a drive? Perhaps even with the RAM since Acronis does seem to
> need as much RAM as it can get. How did the install go? 64 bit Vista
> requires a signed driver for Acronis, did you get any complaints there
> but install it anyway?
>
> You also said > Once you start a backup task, you can't change it's
> priority. You always get
> >> an error message saying you don't have enough privileges to do this.
>
> Doing anything that might generate an error message during a backup is
> (In my opinion) a risky thing to do with ANY software.
>
> I also think there may be something damaged in the OS itself, I have
> personally found Acronis support excellent and their support staff very
> competent (You actually talk to a technician not some part time student)
> so if they gave you some option to download a revised version of
> something I think you'd be well advised to try it. What you might be
> seeing is the result of some other defect and not a problem with Acronis
> per se.
>
>
>

JJ;459767 Wrote:
> I have 10 GB of RAM on my PC.
>
> And about elevating privileges, UAC kicks in and True Image says you
> don't
> have the privileges to change the priority of the backup task. And this
> is a
> feature of True Image - once backup starts, you get a little icon in
> the
> notification area that supposedly lets you change the priority but it
> can't
> (because of UAC - I think).
>
> I did download a new build per their suggestion, but that didn't help
> either. I'm facing the same problems. I'm running build 4942.
>
> JJ
>
> "Charlie Tame" wrote:

What motherboard/chipset are you running?


--
bob_c_b

Well I guess we can only wish you better luck in future, someone said
V10 is better and that's what I have been referring to by the way, I
don't have a later one.

I think the opinions given here show that most are surprised at your
results, especially the "Corruption" thing - which still leaves me with
some questions about a hardware issue, but really no idea what that
might be.

JJ wrote:
> I have 10 GB of RAM on my PC.
>
> And about elevating privileges, UAC kicks in and True Image says you don't
> have the privileges to change the priority of the backup task. And this is a
> feature of True Image - once backup starts, you get a little icon in the
> notification area that supposedly lets you change the priority but it can't
> (because of UAC - I think).
>
> I did download a new build per their suggestion, but that didn't help
> either. I'm facing the same problems. I'm running build 4942.
>
> JJ
>
> "Charlie Tame" wrote:
>
>> JJ wrote:
>>> Stay away from this product. I bought Acronis True Image 10 Home from
>>> tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
>>> regularly - once a week. I never bothered to verify the integrity of the
>>> backups. When I did, the product always reported that the backups were
>>> corrupt. By this time my 30 days for getting a refund from TigerDirect had
>>> passed. So, I contacted Acronis who told me to upgrade to a new build that I
>>> can download from their website. Same problem with the new build - corrupt
>>> backups. Acronis said they couldn't give me a refund since I didn't buy the
>>> product from them. I contacted TigerDirect who told me that they can't give
>>> me a refund either since the 30 days have passed. The product is useless to
>>> me now.
>>>
>>> Another problem with this product is that it doesn't play well with Vista.
>>> Once you start a backup task, you can't change it's priority. You always get
>>> an error message saying you don't have enough privileges to do this.
>>>
>>> And I received an email from Acronis a couple of days ago saying I can buy
>>> the new version 11 at 40% off. Some consolation.
>>>
>>> Lousy product. Lousy service from the manufacturer and retailer.
>>>
>>
>> Have to disagree because I have used it with XP, Vista and Vista 64 and
>> actually used the backups quite a few times with no trouble. I have some
>> friends in the PC support Business (They rely on getting it right for
>> their jobs) and they will not use anything else, if the product was
>> performing so badly they would be out of a job.
>>
>> This leads me to ask if there is possibly a hardware problem with your
>> machine or a drive? Perhaps even with the RAM since Acronis does seem to
>> need as much RAM as it can get. How did the install go? 64 bit Vista
>> requires a signed driver for Acronis, did you get any complaints there
>> but install it anyway?
>>
>> You also said > Once you start a backup task, you can't change it's
>> priority. You always get
>>>> an error message saying you don't have enough privileges to do this.
>> Doing anything that might generate an error message during a backup is
>> (In my opinion) a risky thing to do with ANY software.
>>
>> I also think there may be something damaged in the OS itself, I have
>> personally found Acronis support excellent and their support staff very
>> competent (You actually talk to a technician not some part time student)
>> so if they gave you some option to download a revised version of
>> something I think you'd be well advised to try it. What you might be
>> seeing is the result of some other defect and not a problem with Acronis
>> per se.
>>
>>
>>

I had this problem and I had used no-name cheap DVD's' one I switched to a
brand name DVD, no more problems. My drive doesn't like cheap DVD's.

"JJ" <JJ@discussions.microsoft.com> wrote in message
news:52943057-1A5E-49CD-A25D-9D8748B45731@microsoft.com...
> Stay away from this product. I bought Acronis True Image 10 Home from
> tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
> regularly - once a week. I never bothered to verify the integrity of the
> backups. When I did, the product always reported that the backups were
> corrupt. By this time my 30 days for getting a refund from TigerDirect had
> passed. So, I contacted Acronis who told me to upgrade to a new build that
> I
> can download from their website. Same problem with the new build - corrupt
> backups. Acronis said they couldn't give me a refund since I didn't buy
> the
> product from them. I contacted TigerDirect who told me that they can't
> give
> me a refund either since the 30 days have passed. The product is useless
> to
> me now.
>
> Another problem with this product is that it doesn't play well with Vista.
> Once you start a backup task, you can't change it's priority. You always
> get
> an error message saying you don't have enough privileges to do this.
>
> And I received an email from Acronis a couple of days ago saying I can buy
> the new version 11 at 40% off. Some consolation.
>
> Lousy product. Lousy service from the manufacturer and retailer.
>