Originally Posted by Brink
Unfortunately the tutorial shows how to delete or rename an existing 'problem' profile, but does not offer a solution when there is no profile.
In my situation, a Vista computer is within a domain. Two users had accounts on this computer and are able to log in and use it. Another user, an existing user in the domain but one who never used this particular machine, tried to log in. Vista accepted the credentials and appeared to be creating an account (what I mean here is that it took few minutes for it to respond upon accepting the user credentials) and then showed the dreaded message as described above. Upon logging in with one of the existing accounts with admin privileges, tried to look both in System Properties - User Profiles as well as into the Registry under the mentioned key ( HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
), and there is neither Profile not SID in the Registry for this new user. So - there is nothing to delete.
The server running Active Directory / DNS / DHCP etc. is accessible and everything else seem to be working while using one of the two existing accounts.
Even after a system restart, the machine still comes with the log-on screen offering a log on for this new user (e.g. showing the domain/new_username above the password field). Supplying the correct password again results in the dreaded message "The User Profile Service failed the login. User profile cannot be loaded." Logging into an existing account again and opening registry editor again shows no SID for this user; system properties again show no Profile for this user.
Where is Vista storing the information about this user if it is not in registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
and not in System Properties . Advanced > User Profiles? It must be stored or cached somewhere, as it shows the user name on the log-on screen.
Suggestions and comments welcome... in the other words, please help. Thanks.