Bryce Stevens wrote:
> So I tried to do an email support request.
> However when it asks for a "product identification number" I do not know
> what that is, and when I click on the link to explain what it is, it takes me
> to a page that cannot be displayed.
> Which number is this?
The Product *ID* is created during the installation process and is
prominently displayed on the General Properties tab of the My Computer
icon. It is used to obtain/qualify for technical support (limited
though that may be) from Microsoft.
> I wrote in every single one on my genuine sticker and none of those
> worked...It has all the genuine packaging, stickers, hologram cd etc...
That is the Product *Key*, which is used to "prove" ownership of a
legitimate license and is required to perform the installation, and is
either stored on the CD packaging on a bright orange sticker that says
"Do not lose this number," or is on a label affixed to an OEM computer.
> This is rather frustrating, I would have hoped the website would work.
You haven't specified what web site you're refering to, but I presume
that you mean one of Microsoft's. Microsoft cannot assist you with
problems with an OEM license; you have to contact the vendor (e.g. the
computer manufacturer) who sold you the OEM license.
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