Windows Mobile Device Center, will not connnect!

Windows Mobile Device Center
Will not connect Ipaq 6945 pocket pc device.
I have tried for days to try to get Windows Vista to connect to my Hp Ipaq
6945. It will not connect via USB cradle connection. I was able to pair the
device and connect it with a blue tooth connection however even though it
shows it is connected on the Pocket Pc and the computer, Windows Mobile
Device Center will not connect!!!!!!! What is going on here? One of the
reasons I purchased Windows Vista is because of so called better connectivity
enhancements with devices and synchronization. Well since I installed
Windows Vista a week ago, I have not yet been able to connect my device and
synchronize my information.

Does Microsoft have any support where someone from Microsoft would help out?
It seems this forum is mostly other users trying to help each other. Is
there no support directly from Microsoft Technical experts that can log on to
your computer and see what is really going on instead of spending days
posting and waiting for a helpful response on this site?