Administration

Hello,

I just upgraded to Vista Ultimate RTM and I need to uninstall a service
which does not work right. But I can not uninstall it every time I try I get
told that I do not have enough authority to uninstall it. Even though I have
turned off UAC and turned on and logged into the system as the Super Admin
under safe mode I still cannot uninstall this program. Can anyone please give
me some advice on how to get rid of it.

Thanks,

blair

On Fri, 1 Dec 2006 20:42:00 -0800, blair wrote:

> Hello,
>
> I just upgraded to Vista Ultimate RTM and I need to uninstall a service
> which does not work right. But I can not uninstall it every time I try I get
> told that I do not have enough authority to uninstall it. Even though I have
> turned off UAC and turned on and logged into the system as the Super Admin
> under safe mode I still cannot uninstall this program. Can anyone please give
> me some advice on how to get rid of it.
>
> Thanks,
>
> blair

Suggestion:

Post again including the name of the program and perhaps someone who has
run into the same problem will read it and then tell you what they did to
fix it.

General suggestions:
1) If you haven't tried already - stop the services installed by the
program. Then uninstall it.

If UAC is on, either launch MMC elevated
-OR-
launch a cmd window using "run as administrator" and then run stop service
commands from there. Could also launch the MMC from this same elevated
window. The "run as" elevation will extend to include the console. If you
make it into the MMC > Services branch - stop the offending service and
disable it.

2) Contact technical support for the program in question. If they don't
support Vista yet, they could at least guide you to the name of the service
that is currently blocking the uninstall.

3) If you end up reinstalling, use the new "Complete PC Backup" to capture
an image before starting to install programs that are not yet optimized for
Vista. Repeat the creation of the image if you get a "good install" of an
application and all seems stable. Proceed to next application.

NOTE: If limited on space (each image will weigh in at around 10 GB), you
can use Disk Cleanup to get rid of all but the most recent image.

--
Sharon F
MS-MVP ~ Windows Shell/User