How do you close COM surrogate?

I have an HP Pavilion dv2315nr Notebook PC running Windows Vista Home
Premium. I am trying to install an update from HP Total Care Advisor (PC
Action Center). It says I need to close “COM Surrogate (Process ID 5176)� but
of course they don’t tell you how to close it. I checked in Task Manager,
Applications Tab and didn’t see anything running with that name. Can someone
please tell me how to close the COM Surrogate?

Hey there Radeksgrl,

Try this. Go into Task Manager>Processes Tab. Click on "Show processes
from all users". Enter your Admin Creds.

Then click on View>Select Columns, and click on the PID Checkbox. This is
the Process Identifier or Process ID.

Try to install the update and see what PID it fails on, and then look in the
Task Manager (Try sorting by PID) and see what process it is. If you aren't
familiar with killing processes, it can sometimes cause the system to lock
up. So if you aren't sure if it should be killed or not, just post the name
in here and we'll let you know what it is.

Let me know how it goes!

Best Regards,

Will


"Radeksgrl" wrote:

> I have an HP Pavilion dv2315nr Notebook PC running Windows Vista Home
> Premium. I am trying to install an update from HP Total Care Advisor (PC
> Action Center). It says I need to close “COM Surrogate (Process ID 5176)� but
> of course they don’t tell you how to close it. I checked in Task Manager,
> Applications Tab and didn’t see anything running with that name. Can someone
> please tell me how to close the COM Surrogate?

Hi Will,

Thanks for responding to my post. I tried what you said, however nowhere in
the processes could I find a Process ID of 5176 or any Image Name that
sounded like COM Surrogate. Any other ideas?

Holly



"William Anderson" wrote:

> Hey there Radeksgrl,
>
> Try this. Go into Task Manager>Processes Tab. Click on "Show processes
> from all users". Enter your Admin Creds.
>
> Then click on View>Select Columns, and click on the PID Checkbox. This is
> the Process Identifier or Process ID.
>
> Try to install the update and see what PID it fails on, and then look in the
> Task Manager (Try sorting by PID) and see what process it is. If you aren't
> familiar with killing processes, it can sometimes cause the system to lock
> up. So if you aren't sure if it should be killed or not, just post the name
> in here and we'll let you know what it is.
>
> Let me know how it goes!
>
> Best Regards,
>
> Will
>
>
> "Radeksgrl" wrote:
>
> > I have an HP Pavilion dv2315nr Notebook PC running Windows Vista Home
> > Premium. I am trying to install an update from HP Total Care Advisor (PC
> > Action Center). It says I need to close “COM Surrogate (Process ID 5176)� but
> > of course they don’t tell you how to close it. I checked in Task Manager,
> > Applications Tab and didn’t see anything running with that name. Can someone
> > please tell me how to close the COM Surrogate?

Do a Google search for........

close COM Surrogate Process

Below are a few hits, but many more shows up and perhaps you can find your
answer.

http://www.eggheadcafe.com/software/...surrogate.aspx

http://blogs.msdn.com/robgruen/archi...18/216685.aspx

http://www.dalepreston.com/Blog/2007...surrogate.html

--
All the best,
SG

Is your computer system ready for Vista?
https://winqual.microsoft.com/hcl/

"Radeksgrl" <Radeksgrl@discussions.microsoft.com> wrote in message
news:2E035BEA-05F4-4CF6-B9F8-B2AA5A9374CE@microsoft.com...
> Hi Will,
>
> Thanks for responding to my post. I tried what you said, however nowhere
> in
> the processes could I find a Process ID of 5176 or any Image Name that
> sounded like COM Surrogate. Any other ideas?
>
> Holly
>
>
>
> "William Anderson" wrote:
>
>> Hey there Radeksgrl,
>>
>> Try this. Go into Task Manager>Processes Tab. Click on "Show processes
>> from all users". Enter your Admin Creds.
>>
>> Then click on View>Select Columns, and click on the PID Checkbox. This
>> is
>> the Process Identifier or Process ID.
>>
>> Try to install the update and see what PID it fails on, and then look in
>> the
>> Task Manager (Try sorting by PID) and see what process it is. If you
>> aren't
>> familiar with killing processes, it can sometimes cause the system to
>> lock
>> up. So if you aren't sure if it should be killed or not, just post the
>> name
>> in here and we'll let you know what it is.
>>
>> Let me know how it goes!
>>
>> Best Regards,
>>
>> Will
>>
>>
>> "Radeksgrl" wrote:
>>
>> > I have an HP Pavilion dv2315nr Notebook PC running Windows Vista Home
>> > Premium. I am trying to install an update from HP Total Care Advisor
>> > (PC
>> > Action Center). It says I need to close “COM Surrogate (Process ID
>> > 5176)� but
>> > of course they don’t tell you how to close it. I checked in Task
>> > Manager,
>> > Applications Tab and didn’t see anything running with that name. Can
>> > someone
>> > please tell me how to close the COM Surrogate?

I decided to restart my computer and try to run the HP update again. This
time I said I needed to close another process ID (PID 5620). I looked it and
it was something called the "dllhost.exe", which sounded important so I
didn't close it. But this time the HP update gave me the option to "ignore"
any open process. So I chose to ignore and the HP update installed
successfully. One problem down, only 10 million to go! Thanks for all your
suggestions.

Holly

"Radeksgrl" wrote:

> I have an HP Pavilion dv2315nr Notebook PC running Windows Vista Home
> Premium. I am trying to install an update from HP Total Care Advisor (PC
> Action Center). It says I need to close “COM Surrogate (Process ID 5176)� but
> of course they don’t tell you how to close it. I checked in Task Manager,
> Applications Tab and didn’t see anything running with that name. Can someone
> please tell me how to close the COM Surrogate?