> I got an OEM Windows Vista Premium with my Dell Vostro. Yet, when I'm trying
> to contact Microsoft via technical support (and providing the Windows Product
> id), the site site says that it's either invalid or the format is wrong.
> The Product ID is genuine and the format is abolutely right. What's more,
> when I'm using IE7 to automatically let Microsoft download a file that
> communicates to them the Product ID, the same problem arises!!!
> How on earth can this be possible? Am I not allowed Microsoft support in
> spite of paying for Windows? This is crazy.
Microsoft does not provide free support for OEM installations, so that
Product ID will naturally fail the automated checks. If you really want
Microsoft Support, call them and have a credit card ready. Otherwise,
contact the computer's manufacturer for all support issues.
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