Account User Issue

I am the Administrator on this PC, my account is working properly. When I
went to tech support for Symantec, they had me do something that causes my
daughter's user account to show a completely dark screen when she clicks on
her account. How do I fix that?

Minky

Without knowing exactly what was done, there is no way that anyone can
recommend a fix?

Your best option is to follow up with Symantec tech support.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Minky" <Minky@discussions.microsoft.com> wrote in message
news:CE353C44-5DF9-4B2D-9D3A-D62AA8FA3F2D@microsoft.com...
>I am the Administrator on this PC, my account is working properly. When I
> went to tech support for Symantec, they had me do something that causes my
> daughter's user account to show a completely dark screen when she clicks
> on
> her account. How do I fix that?

If your daughters user account is a non-administrative one on you PC, try to
run "sfc /scannow" from the command prompt (from administrator account).
Others (including myself) have had problems with standard accounts following
some updates that was sent out for Vista about the time of your postt.

Worth a check.

Let us know if things work out for you!

Best
Troels

"Minky" wrote:

> I am the Administrator on this PC, my account is working properly. When I
> went to tech support for Symantec, they had me do something that causes my
> daughter's user account to show a completely dark screen when she clicks on
> her account. How do I fix that?