Well, I'll tell you. Good search design would imply that I could search on
something logical like "Windows Server 2003 x64 Enterprise" and get back all
of the updates for that specific platform. Doesn't work that way does it?
Instead that query returns nothing. The point here is that once again
someone has designed a Microsoft Web site who wasn't paying attention when
they discussed intuitive interfaces in school or who never bothered to read a
book about them. Maybe the person who designed the search interface didn't
know what they were doing, maybe they didn't care, maybe they just like
messing with customers and making them frustrated, whichever it is I've just
lost 20 minutes trying to get the updates I want and writing this email that
I'll never get back and that Microsoft has cost me.
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