[X-post to IE General]
> No antivirus installed as of yet...
There's a big ol' cluestick, my friend!
> Unfortunately none of these are listed in add remove programs.
Assuming the "Show Updates" box at the top of A/RP is checked, that's an
even bigger cluestick. See...
Cleaning a Compromised System
Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do another clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
HOW TO do a clean install of WinXP: See
and/or Method 1 in
After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
4 steps to help protect your new computer before you go online
Other helpful references include:
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
Tip: Run with IE6 installed for a few days to make certain everything's OK.
When you're ready to try another install of IE8, reply to this thread & I'll
give you some tips.
Tip: After getting the computer fully-patched, download/install KB971029
NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).
Norton Removal Tool
McAfee Consumer Products Removal Tool
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Hi all I have some more details.
> I managed to get into safe mode. Here is what I found.
> The last system restore point was a Distributed Software Restore Point at
> When I look in C:Windows\IE8Updates directory I found three updates
> at 3:35am, which means those have to be the last three downloaded and one
> most likely is the problem child.
> The updates are called:
> Unfortunately none of these are listed in add remove programs. My only
> option here would be to do a system restore and try one at a time all over
> again if the issue is fixed with the system restore point.
> I would rather know the exact issue and fix it if possible.
> One last note, I did also get into Event viewer is safemode and found
> two entries after the updates were installed:
> Event 7022 The Distributed Link Tracking Client service hung on starting.
> Event 7022 The Automatic Updates service hung on starting.
> Maybe I have now provided enough for someone to know what is going on.
> Just one last point of interest. This should not have any impact on the
> issue because the machine works fine until the final updates are installed
> but, for some reason when you use the recovery cd's for this machine you
> up getting formatted into the FAT32 format. Before did even the first
> I used microsoft built in convert tool from command prompt as per the
> instructions and converted to NTFS.
> Thanks for any help you can provide. If this is not solved I may just try
> keep this machine going and not use IE8 just stick with IE7.
>> I have reformatted a computer twice tonight and have had the exact same
>> issue twice. I at least have it narrowed down to some windows updates.
>> XP Home SP3
>> IE6 Direct upgrade to IE8.
>> No antivirus installed as of yet because tried to replicate issue and
>> eliminate it as an issue.
>> Here is what happens.
>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>> upgrade to SP3.
>> Go and get all high priority updates for the computer. Flash Player
>> Security Update fails.
>> Go back to Windows updates and get notice that components are not
>> registered. No big deal just reboot scan again and all is well.
>> Now that all XP updates are installed I decide to put in IE8. I did this
>> eariler the first time which is why I did not know it was the issue.
>> Anyway after installing IE8 all is still well at this point.
>> After installing IE8 I get 3 new high priority updates. Download and
>> install the updates and the machine becomes toast. I do not yet have
>> automatic updates turned on so each reboot I got the notice that I need
>> adjust the settings. This notice no longer comes up after the security
>> updates for IE8 were installed. The machine also no longer reboots and
>> freezes up. Can not even shut the machine down normally. I have to hold
>> the power button to turn it off.
>> I sure wish I could tell you the three updates that were involved so
>> you could narrow it down but I just am not sure because I can nolonger
>> to add remove programs or event viewer to tell you what is happening or
>> what the last updates were. IE will not open so I can not look on the
>> windows update site either.
>> Looks like I may have to rebuild this machine and stick with IE7.
>> I have never had an issue like this in my life where a clean install of
>> windows acts like this. Not once but twice and antivirus of any kind has
>> not been installed.
>> Go figure. I have wasted hours and accomplished nothing.