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Re: System Dies after IE8 Updates

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 06-03-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: System Dies after IE8 Updates
[X-post to IE General]

> No antivirus installed as of yet...


There's a big ol' cluestick, my friend!

> Unfortunately none of these are listed in add remove programs.


Assuming the "Show Updates" box at the top of A/RP is checked, that's an
even bigger cluestick. See...

Cleaning a Compromised System
http://technet.microsoft.com/en-us/l.../cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do another clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Tip: Run with IE6 installed for a few days to make certain everything's OK.
When you're ready to try another install of IE8, reply to this thread & I'll
give you some tips.

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


V wrote:
> Hi all I have some more details.
>
> I managed to get into safe mode. Here is what I found.
>
> The last system restore point was a Distributed Software Restore Point at
> 3:34am.
>
> When I look in C:Windows\IE8Updates directory I found three updates
> created
> at 3:35am, which means those have to be the last three downloaded and one
> most likely is the problem child.
>
> The updates are called:
> KB971961
> KB976662
> KB981332
>
> Unfortunately none of these are listed in add remove programs. My only
> option here would be to do a system restore and try one at a time all over
> again if the issue is fixed with the system restore point.
>
> I would rather know the exact issue and fix it if possible.
>
> One last note, I did also get into Event viewer is safemode and found
> these
> two entries after the updates were installed:
>
> Event 7022 The Distributed Link Tracking Client service hung on starting.
> &
> Event 7022 The Automatic Updates service hung on starting.
>
> Maybe I have now provided enough for someone to know what is going on.
>
> Just one last point of interest. This should not have any impact on the
> issue because the machine works fine until the final updates are installed
> but, for some reason when you use the recovery cd's for this machine you
> end
> up getting formatted into the FAT32 format. Before did even the first
> thing
> I used microsoft built in convert tool from command prompt as per the
> instructions and converted to NTFS.
>
> Thanks for any help you can provide. If this is not solved I may just try
> to
> keep this machine going and not use IE8 just stick with IE7.
>
>> I have reformatted a computer twice tonight and have had the exact same
>> issue twice. I at least have it narrowed down to some windows updates.
>>
>> System:
>> XP Home SP3
>> IE6 Direct upgrade to IE8.
>> No antivirus installed as of yet because tried to replicate issue and
>> eliminate it as an issue.
>>
>> Here is what happens.
>>
>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>> upgrade to SP3.
>>
>> Go and get all high priority updates for the computer. Flash Player
>> Security Update fails.
>>
>> Go back to Windows updates and get notice that components are not
>> registered. No big deal just reboot scan again and all is well.
>>
>> Now that all XP updates are installed I decide to put in IE8. I did this
>> eariler the first time which is why I did not know it was the issue.
>>
>> Anyway after installing IE8 all is still well at this point.
>>
>> After installing IE8 I get 3 new high priority updates. Download and
>> install the updates and the machine becomes toast. I do not yet have
>> automatic updates turned on so each reboot I got the notice that I need
>> to
>> adjust the settings. This notice no longer comes up after the security
>> updates for IE8 were installed. The machine also no longer reboots and
>> freezes up. Can not even shut the machine down normally. I have to hold
>> the power button to turn it off.
>>
>> I sure wish I could tell you the three updates that were involved so
>> maybe
>> you could narrow it down but I just am not sure because I can nolonger
>> get
>> to add remove programs or event viewer to tell you what is happening or
>> what the last updates were. IE will not open so I can not look on the
>> windows update site either.
>>
>> Looks like I may have to rebuild this machine and stick with IE7.
>>
>> I have never had an issue like this in my life where a clean install of
>> windows acts like this. Not once but twice and antivirus of any kind has
>> not been installed.
>>
>> Go figure. I have wasted hours and accomplished nothing.


Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
PA

Antivirus was left off on second format just for a test. The machine was
only 3 hours rebuilt and never went anywhere except for Windows update. The
reason for leaving off the antivirus was to do a test to see if it somehow
was the issue.

I ended up with the same exact issue on both clean formats on the same
night. leaving the antivirus off helped me eliminate the possibility that
some how the antivirus was corrupting the install of windows updates. Don't
fault me for that it was just a way to eliminate one possible problem.

As for the updates not showing in Add Remove programs it is not all updates
because yes I do have the updates showing, it is just these that do not show
up.

I have been building and fixing computers for many years and this is the
first machine that I have ever had that failed twice on a clean format in
the same day with no apperant solution. I was willing to do anything to
figure out the issue as my boss needs this to go on vacation this week and I
don't want to have to get him a new machine unless it is just a must.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
> [X-post to IE General]
>
>> No antivirus installed as of yet...

>
> There's a big ol' cluestick, my friend!
>
>> Unfortunately none of these are listed in add remove programs.

>
> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
> even bigger cluestick. See...
>
> Cleaning a Compromised System
> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>
> Back-up any personal data (none of which should be considered 100%
> trustworthy at this point) then format the HDD & do another clean install
> of Windows. Please note that a Repair Install (AKA in-place upgrade) will
> NOT fix this!
>
> HOW TO do a clean install of WinXP: See
> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
> http://support.microsoft.com/kb/978307
>
> After the clean install, you will have the equivalent of a "new computer"
> so take care of everything on the following page before otherwise
> connecting the machine to the internet or a local network (i.e., other
> computers) and before using a flash drive or SDCard that isn't brand-new
> or hasn't been freshly formatted:
>
> 4 steps to help protect your new computer before you go online
> http://www.microsoft.com/security/pypc.aspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/micro...5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/micro...66ae41add7dd2b
>
> Tip: Run with IE6 installed for a few days to make certain everything's
> OK. When you're ready to try another install of IE8, reply to this thread
> & I'll give you some tips.
>
> Tip: After getting the computer fully-patched, download/install KB971029
> manually: http://support.microsoft.com/kb/971029
>
> NB: Any Norton or McAfee free-trial that came preinstalled on the computer
> when you bought it will be reinstalled (but invalid) when Windows is
> reinstalled. You MUST uninstall the free-trial AND download/run the
> appropriate removal tool BEFORE installing any updates, Windows Service
> Packs or IE upgrades AND BEFORE installing your new anti-virus application
> (which will require WinXP SP3 to be installed).
>
> Norton Removal Tool
>
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> McAfee Consumer Products Removal Tool
>
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> V wrote:
>> Hi all I have some more details.
>>
>> I managed to get into safe mode. Here is what I found.
>>
>> The last system restore point was a Distributed Software Restore Point at
>> 3:34am.
>>
>> When I look in C:Windows\IE8Updates directory I found three updates
>> created
>> at 3:35am, which means those have to be the last three downloaded and one
>> most likely is the problem child.
>>
>> The updates are called:
>> KB971961
>> KB976662
>> KB981332
>>
>> Unfortunately none of these are listed in add remove programs. My only
>> option here would be to do a system restore and try one at a time all
>> over
>> again if the issue is fixed with the system restore point.
>>
>> I would rather know the exact issue and fix it if possible.
>>
>> One last note, I did also get into Event viewer is safemode and found
>> these
>> two entries after the updates were installed:
>>
>> Event 7022 The Distributed Link Tracking Client service hung on starting.
>> &
>> Event 7022 The Automatic Updates service hung on starting.
>>
>> Maybe I have now provided enough for someone to know what is going on.
>>
>> Just one last point of interest. This should not have any impact on the
>> issue because the machine works fine until the final updates are
>> installed
>> but, for some reason when you use the recovery cd's for this machine you
>> end
>> up getting formatted into the FAT32 format. Before did even the first
>> thing
>> I used microsoft built in convert tool from command prompt as per the
>> instructions and converted to NTFS.
>>
>> Thanks for any help you can provide. If this is not solved I may just try
>> to
>> keep this machine going and not use IE8 just stick with IE7.
>>
>>> I have reformatted a computer twice tonight and have had the exact same
>>> issue twice. I at least have it narrowed down to some windows updates.
>>>
>>> System:
>>> XP Home SP3
>>> IE6 Direct upgrade to IE8.
>>> No antivirus installed as of yet because tried to replicate issue and
>>> eliminate it as an issue.
>>>
>>> Here is what happens.
>>>
>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>> upgrade to SP3.
>>>
>>> Go and get all high priority updates for the computer. Flash Player
>>> Security Update fails.
>>>
>>> Go back to Windows updates and get notice that components are not
>>> registered. No big deal just reboot scan again and all is well.
>>>
>>> Now that all XP updates are installed I decide to put in IE8. I did this
>>> eariler the first time which is why I did not know it was the issue.
>>>
>>> Anyway after installing IE8 all is still well at this point.
>>>
>>> After installing IE8 I get 3 new high priority updates. Download and
>>> install the updates and the machine becomes toast. I do not yet have
>>> automatic updates turned on so each reboot I got the notice that I need
>>> to
>>> adjust the settings. This notice no longer comes up after the security
>>> updates for IE8 were installed. The machine also no longer reboots and
>>> freezes up. Can not even shut the machine down normally. I have to hold
>>> the power button to turn it off.
>>>
>>> I sure wish I could tell you the three updates that were involved so
>>> maybe
>>> you could narrow it down but I just am not sure because I can nolonger
>>> get
>>> to add remove programs or event viewer to tell you what is happening or
>>> what the last updates were. IE will not open so I can not look on the
>>> windows update site either.
>>>
>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>
>>> I have never had an issue like this in my life where a clean install of
>>> windows acts like this. Not once but twice and antivirus of any kind has
>>> not been installed.
>>>
>>> Go figure. I have wasted hours and accomplished nothing.

>



Reply With Quote
  #3 (permalink)  
Old 06-03-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: System Dies after IE8 Updates
I have nothing further to add here. Connecting the computer to the internet
(or a local network) without a valid, fully-updated anti-virus application
installed can result in an infection within seconds.

That being said, no-charge support for Internet Explorer 8 installation,
set-up and usage (only) has been extended until 02 July 2010. Customers must
be running Windows XP or Windows Vista in a non-domain environment.

=> US & CA Residents: 1-866-234-6020
=> Other locales:
https://support.microsoft.com/oas/de...px?&prid=13043


V wrote:
> Antivirus was left off on second format just for a test. The machine was
> only 3 hours rebuilt and never went anywhere except for Windows update.
> The
> reason for leaving off the antivirus was to do a test to see if it somehow
> was the issue.
>
> I ended up with the same exact issue on both clean formats on the same
> night. leaving the antivirus off helped me eliminate the possibility that
> some how the antivirus was corrupting the install of windows updates.
> Don't
> fault me for that it was just a way to eliminate one possible problem.
>
> As for the updates not showing in Add Remove programs it is not all
> updates
> because yes I do have the updates showing, it is just these that do not
> show
> up.
>
> I have been building and fixing computers for many years and this is the
> first machine that I have ever had that failed twice on a clean format in
> the same day with no apperant solution. I was willing to do anything to
> figure out the issue as my boss needs this to go on vacation this week and
> I
> don't want to have to get him a new machine unless it is just a must.
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
>> [X-post to IE General]
>>
>>> No antivirus installed as of yet...

>>
>> There's a big ol' cluestick, my friend!
>>
>>> Unfortunately none of these are listed in add remove programs.

>>
>> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
>> even bigger cluestick. See...
>>
>> Cleaning a Compromised System
>> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>>
>> Back-up any personal data (none of which should be considered 100%
>> trustworthy at this point) then format the HDD & do another clean install
>> of Windows. Please note that a Repair Install (AKA in-place upgrade)
>> will
>> NOT fix this!
>>
>> HOW TO do a clean install of WinXP: See
>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
>> in
>> http://support.microsoft.com/kb/978307
>>
>> After the clean install, you will have the equivalent of a "new computer"
>> so take care of everything on the following page before otherwise
>> connecting the machine to the internet or a local network (i.e., other
>> computers) and before using a flash drive or SDCard that isn't brand-new
>> or hasn't been freshly formatted:
>>
>> 4 steps to help protect your new computer before you go online
>> http://www.microsoft.com/security/pypc.aspx
>>
>> Other helpful references include:
>>
>> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
>> (after a clean install)
>> http://groups.google.com/group/micro...5afa8ed33e121c
>>
>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>> clean install)
>> http://groups.google.com/group/micro...66ae41add7dd2b
>>
>> Tip: Run with IE6 installed for a few days to make certain everything's
>> OK. When you're ready to try another install of IE8, reply to this thread
>> & I'll give you some tips.
>>
>> Tip: After getting the computer fully-patched, download/install KB971029
>> manually: http://support.microsoft.com/kb/971029
>>
>> NB: Any Norton or McAfee free-trial that came preinstalled on the
>> computer
>> when you bought it will be reinstalled (but invalid) when Windows is
>> reinstalled. You MUST uninstall the free-trial AND download/run the
>> appropriate removal tool BEFORE installing any updates, Windows Service
>> Packs or IE upgrades AND BEFORE installing your new anti-virus
>> application
>> (which will require WinXP SP3 to be installed).
>>
>> Norton Removal Tool
>>
>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>
>> McAfee Consumer Products Removal Tool
>>
>> http://download.mcafee.com/products/...tches/MCPR.exe
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> V wrote:
>>> Hi all I have some more details.
>>>
>>> I managed to get into safe mode. Here is what I found.
>>>
>>> The last system restore point was a Distributed Software Restore Point
>>> at
>>> 3:34am.
>>>
>>> When I look in C:Windows\IE8Updates directory I found three updates
>>> created
>>> at 3:35am, which means those have to be the last three downloaded and
>>> one
>>> most likely is the problem child.
>>>
>>> The updates are called:
>>> KB971961
>>> KB976662
>>> KB981332
>>>
>>> Unfortunately none of these are listed in add remove programs. My only
>>> option here would be to do a system restore and try one at a time all
>>> over
>>> again if the issue is fixed with the system restore point.
>>>
>>> I would rather know the exact issue and fix it if possible.
>>>
>>> One last note, I did also get into Event viewer is safemode and found
>>> these
>>> two entries after the updates were installed:
>>>
>>> Event 7022 The Distributed Link Tracking Client service hung on
>>> starting.
>>> &
>>> Event 7022 The Automatic Updates service hung on starting.
>>>
>>> Maybe I have now provided enough for someone to know what is going on.
>>>
>>> Just one last point of interest. This should not have any impact on the
>>> issue because the machine works fine until the final updates are
>>> installed
>>> but, for some reason when you use the recovery cd's for this machine you
>>> end
>>> up getting formatted into the FAT32 format. Before did even the first
>>> thing
>>> I used microsoft built in convert tool from command prompt as per the
>>> instructions and converted to NTFS.
>>>
>>> Thanks for any help you can provide. If this is not solved I may just
>>> try
>>> to
>>> keep this machine going and not use IE8 just stick with IE7.
>>>
>>>> I have reformatted a computer twice tonight and have had the exact same
>>>> issue twice. I at least have it narrowed down to some windows updates.
>>>>
>>>> System:
>>>> XP Home SP3
>>>> IE6 Direct upgrade to IE8.
>>>> No antivirus installed as of yet because tried to replicate issue and
>>>> eliminate it as an issue.
>>>>
>>>> Here is what happens.
>>>>
>>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>>> upgrade to SP3.
>>>>
>>>> Go and get all high priority updates for the computer. Flash Player
>>>> Security Update fails.
>>>>
>>>> Go back to Windows updates and get notice that components are not
>>>> registered. No big deal just reboot scan again and all is well.
>>>>
>>>> Now that all XP updates are installed I decide to put in IE8. I did
>>>> this
>>>> eariler the first time which is why I did not know it was the issue.
>>>>
>>>> Anyway after installing IE8 all is still well at this point.
>>>>
>>>> After installing IE8 I get 3 new high priority updates. Download and
>>>> install the updates and the machine becomes toast. I do not yet have
>>>> automatic updates turned on so each reboot I got the notice that I need
>>>> to
>>>> adjust the settings. This notice no longer comes up after the security
>>>> updates for IE8 were installed. The machine also no longer reboots and
>>>> freezes up. Can not even shut the machine down normally. I have to hold
>>>> the power button to turn it off.
>>>>
>>>> I sure wish I could tell you the three updates that were involved so
>>>> maybe
>>>> you could narrow it down but I just am not sure because I can nolonger
>>>> get
>>>> to add remove programs or event viewer to tell you what is happening or
>>>> what the last updates were. IE will not open so I can not look on the
>>>> windows update site either.
>>>>
>>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>>
>>>> I have never had an issue like this in my life where a clean install of
>>>> windows acts like this. Not once but twice and antivirus of any kind
>>>> has
>>>> not been installed.
>>>>
>>>> Go figure. I have wasted hours and accomplished nothing.


Reply With Quote
  #4 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
Believe me No Antivirus is not something I normally do, I just did this to
diagnose the issue.

I have successfully removed the updates by doing a system restore and the
machine is once again working perfectly. This now tells me the Antivirus
program was not causing an issue but rather Windows Updates are at fault.

I will be reinstalling the updates one at a time until I figure out which
one is the problem.

After that I will do a complete rebuild again the proper way with Antivirus
installed before doing the updates.

Sometimes you just have to do what you have to do to eliminate a possible
problem with a computer even if it is not the convential way to do things.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u4yTTS1ALHA.4400@TK2MSFTNGP05.phx.gbl...
>I have nothing further to add here. Connecting the computer to the
>internet (or a local network) without a valid, fully-updated anti-virus
>application installed can result in an infection within seconds.
>
> That being said, no-charge support for Internet Explorer 8 installation,
> set-up and usage (only) has been extended until 02 July 2010. Customers
> must be running Windows XP or Windows Vista in a non-domain environment.
>
> => US & CA Residents: 1-866-234-6020
> => Other locales:
> https://support.microsoft.com/oas/de...px?&prid=13043
>
>
> V wrote:
>> Antivirus was left off on second format just for a test. The machine was
>> only 3 hours rebuilt and never went anywhere except for Windows update.
>> The
>> reason for leaving off the antivirus was to do a test to see if it
>> somehow
>> was the issue.
>>
>> I ended up with the same exact issue on both clean formats on the same
>> night. leaving the antivirus off helped me eliminate the possibility that
>> some how the antivirus was corrupting the install of windows updates.
>> Don't
>> fault me for that it was just a way to eliminate one possible problem.
>>
>> As for the updates not showing in Add Remove programs it is not all
>> updates
>> because yes I do have the updates showing, it is just these that do not
>> show
>> up.
>>
>> I have been building and fixing computers for many years and this is the
>> first machine that I have ever had that failed twice on a clean format in
>> the same day with no apperant solution. I was willing to do anything to
>> figure out the issue as my boss needs this to go on vacation this week
>> and I
>> don't want to have to get him a new machine unless it is just a must.
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
>>> [X-post to IE General]
>>>
>>>> No antivirus installed as of yet...
>>>
>>> There's a big ol' cluestick, my friend!
>>>
>>>> Unfortunately none of these are listed in add remove programs.
>>>
>>> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
>>> even bigger cluestick. See...
>>>
>>> Cleaning a Compromised System
>>> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>>>
>>> Back-up any personal data (none of which should be considered 100%
>>> trustworthy at this point) then format the HDD & do another clean
>>> install
>>> of Windows. Please note that a Repair Install (AKA in-place upgrade)
>>> will
>>> NOT fix this!
>>>
>>> HOW TO do a clean install of WinXP: See
>>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
>>> in
>>> http://support.microsoft.com/kb/978307
>>>
>>> After the clean install, you will have the equivalent of a "new
>>> computer"
>>> so take care of everything on the following page before otherwise
>>> connecting the machine to the internet or a local network (i.e., other
>>> computers) and before using a flash drive or SDCard that isn't brand-new
>>> or hasn't been freshly formatted:
>>>
>>> 4 steps to help protect your new computer before you go online
>>> http://www.microsoft.com/security/pypc.aspx
>>>
>>> Other helpful references include:
>>>
>>> HOW TO get a computer running WinXP Gold (no Service Packs) fully
>>> patched
>>> (after a clean install)
>>> http://groups.google.com/group/micro...5afa8ed33e121c
>>>
>>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>>> clean install)
>>> http://groups.google.com/group/micro...66ae41add7dd2b
>>>
>>> Tip: Run with IE6 installed for a few days to make certain everything's
>>> OK. When you're ready to try another install of IE8, reply to this
>>> thread
>>> & I'll give you some tips.
>>>
>>> Tip: After getting the computer fully-patched, download/install KB971029
>>> manually: http://support.microsoft.com/kb/971029
>>>
>>> NB: Any Norton or McAfee free-trial that came preinstalled on the
>>> computer
>>> when you bought it will be reinstalled (but invalid) when Windows is
>>> reinstalled. You MUST uninstall the free-trial AND download/run the
>>> appropriate removal tool BEFORE installing any updates, Windows Service
>>> Packs or IE upgrades AND BEFORE installing your new anti-virus
>>> application
>>> (which will require WinXP SP3 to be installed).
>>>
>>> Norton Removal Tool
>>>
>>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>>
>>> McAfee Consumer Products Removal Tool
>>>
>>> http://download.mcafee.com/products/...tches/MCPR.exe
>>>
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> V wrote:
>>>> Hi all I have some more details.
>>>>
>>>> I managed to get into safe mode. Here is what I found.
>>>>
>>>> The last system restore point was a Distributed Software Restore Point
>>>> at
>>>> 3:34am.
>>>>
>>>> When I look in C:Windows\IE8Updates directory I found three updates
>>>> created
>>>> at 3:35am, which means those have to be the last three downloaded and
>>>> one
>>>> most likely is the problem child.
>>>>
>>>> The updates are called:
>>>> KB971961
>>>> KB976662
>>>> KB981332
>>>>
>>>> Unfortunately none of these are listed in add remove programs. My only
>>>> option here would be to do a system restore and try one at a time all
>>>> over
>>>> again if the issue is fixed with the system restore point.
>>>>
>>>> I would rather know the exact issue and fix it if possible.
>>>>
>>>> One last note, I did also get into Event viewer is safemode and found
>>>> these
>>>> two entries after the updates were installed:
>>>>
>>>> Event 7022 The Distributed Link Tracking Client service hung on
>>>> starting.
>>>> &
>>>> Event 7022 The Automatic Updates service hung on starting.
>>>>
>>>> Maybe I have now provided enough for someone to know what is going on.
>>>>
>>>> Just one last point of interest. This should not have any impact on the
>>>> issue because the machine works fine until the final updates are
>>>> installed
>>>> but, for some reason when you use the recovery cd's for this machine
>>>> you
>>>> end
>>>> up getting formatted into the FAT32 format. Before did even the first
>>>> thing
>>>> I used microsoft built in convert tool from command prompt as per the
>>>> instructions and converted to NTFS.
>>>>
>>>> Thanks for any help you can provide. If this is not solved I may just
>>>> try
>>>> to
>>>> keep this machine going and not use IE8 just stick with IE7.
>>>>
>>>>> I have reformatted a computer twice tonight and have had the exact
>>>>> same
>>>>> issue twice. I at least have it narrowed down to some windows updates.
>>>>>
>>>>> System:
>>>>> XP Home SP3
>>>>> IE6 Direct upgrade to IE8.
>>>>> No antivirus installed as of yet because tried to replicate issue and
>>>>> eliminate it as an issue.
>>>>>
>>>>> Here is what happens.
>>>>>
>>>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>>>> upgrade to SP3.
>>>>>
>>>>> Go and get all high priority updates for the computer. Flash Player
>>>>> Security Update fails.
>>>>>
>>>>> Go back to Windows updates and get notice that components are not
>>>>> registered. No big deal just reboot scan again and all is well.
>>>>>
>>>>> Now that all XP updates are installed I decide to put in IE8. I did
>>>>> this
>>>>> eariler the first time which is why I did not know it was the issue.
>>>>>
>>>>> Anyway after installing IE8 all is still well at this point.
>>>>>
>>>>> After installing IE8 I get 3 new high priority updates. Download and
>>>>> install the updates and the machine becomes toast. I do not yet have
>>>>> automatic updates turned on so each reboot I got the notice that I
>>>>> need
>>>>> to
>>>>> adjust the settings. This notice no longer comes up after the security
>>>>> updates for IE8 were installed. The machine also no longer reboots and
>>>>> freezes up. Can not even shut the machine down normally. I have to
>>>>> hold
>>>>> the power button to turn it off.
>>>>>
>>>>> I sure wish I could tell you the three updates that were involved so
>>>>> maybe
>>>>> you could narrow it down but I just am not sure because I can nolonger
>>>>> get
>>>>> to add remove programs or event viewer to tell you what is happening
>>>>> or
>>>>> what the last updates were. IE will not open so I can not look on the
>>>>> windows update site either.
>>>>>
>>>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>>>
>>>>> I have never had an issue like this in my life where a clean install
>>>>> of
>>>>> windows acts like this. Not once but twice and antivirus of any kind
>>>>> has
>>>>> not been installed.
>>>>>
>>>>> Go figure. I have wasted hours and accomplished nothing.

>



Reply With Quote
  #5 (permalink)  
Old 06-04-2010
Lucky
 

Posts: n/a
Re: System Dies after IE8 Updates
"V" <noemai@notreal.com> wrote in message
news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl...


> I have successfully removed the updates by doing a system restore and the
> machine is once again working perfectly. This now tells me the Antivirus
> program was not causing an issue but rather Windows Updates are at fault.
>
> I will be reinstalling the updates one at a time until I figure out which
> one is the problem.


Not a surprise to me. I had my computer totally crashed after one of
Microsoft's "debugged and released to the public" updates.


A days work getting the problem fixed and the OS re-installed and working
properly and another day getting the software back up and running.

Microsoft's tech could have cared less. He was getting paid. But, I wasn't.

Not surprisingly, I no longer use any Microsoft software when I have a good
alternative.




Reply With Quote
  #6 (permalink)  
Old 06-04-2010
Leonard Grey
 

Posts: n/a
Re: System Dies after IE8 Updates
"A days work getting the problem fixed..."

Too bad you haven't heard about backing up. You could have been back at
work in minutes.
---
Leonard Grey
Errare humanum est

Lucky wrote:
> "V" <noemai@notreal.com> wrote in message
> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl...
>
>
>> I have successfully removed the updates by doing a system restore and
>> the machine is once again working perfectly. This now tells me the
>> Antivirus program was not causing an issue but rather Windows Updates
>> are at fault.
>>
>> I will be reinstalling the updates one at a time until I figure out
>> which one is the problem.

>
> Not a surprise to me. I had my computer totally crashed after one of
> Microsoft's "debugged and released to the public" updates.
>
>
> A days work getting the problem fixed and the OS re-installed and
> working properly and another day getting the software back up and running.
>
> Microsoft's tech could have cared less. He was getting paid. But, I wasn't.
>
> Not surprisingly, I no longer use any Microsoft software when I have a
> good alternative.
>
>
>
>

Reply With Quote
  #7 (permalink)  
Old 06-04-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
Not to sound negative here but for some reason on this case everyone here is
giving me grief about things
they think I should have done and not done like backing up without asking if
I did so and Not having
Antivirus for one of the tests. I explained Antivirus eariler.

Backing up is not the issue here. I probably backup more than anyone. I have
multipal backups in several locations. One on site and two remote
locations. I have never lost anything due to not having a backup.

Had this machine worked like it should the thing would have been up and
running in no time. I also have many other computers at my becon call so one
machine down for a few hours or even days will not kill me.

The days work involved trying to get the darn machine just back in running
condition before I even tried to recover the backups. We wanted badly to
keep the XP machine running just due to some old software we wanted to run
on it.

This machine is one of those things that turned out to be very hard to find.
Like a car that don't work for you but works just fine when you take it to
the shop. Turns out there is an intermittent short in the mainboard that
made you think it was the OS when it really was hardware related.

Anyway the computer is now in the dumpster and a new one was purchased.
"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl...
> "A days work getting the problem fixed..."
>
> Too bad you haven't heard about backing up. You could have been back at
> work in minutes.
> ---
> Leonard Grey
> Errare humanum est
>
> Lucky wrote:
>> "V" <noemai@notreal.com> wrote in message
>> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl...
>>
>>
>>> I have successfully removed the updates by doing a system restore and
>>> the machine is once again working perfectly. This now tells me the
>>> Antivirus program was not causing an issue but rather Windows Updates
>>> are at fault.
>>>
>>> I will be reinstalling the updates one at a time until I figure out
>>> which one is the problem.

>>
>> Not a surprise to me. I had my computer totally crashed after one of
>> Microsoft's "debugged and released to the public" updates.
>>
>>
>> A days work getting the problem fixed and the OS re-installed and working
>> properly and another day getting the software back up and running.
>>
>> Microsoft's tech could have cared less. He was getting paid. But, I
>> wasn't.
>>
>> Not surprisingly, I no longer use any Microsoft software when I have a
>> good alternative.
>>
>>
>>



Reply With Quote
  #8 (permalink)  
Old 06-05-2010
Lucky
 

Posts: n/a
Re: System Dies after IE8 Updates
My computer crashed. I had to do a complete reformat and clean install(as
recommended by the MS Tech).
The files were the easy part. They WERE backed up. Do you know of a backup
that covers the total operating system, all of Windows related programs and
all the programs that I had installed on the computer. Please let me know if
you do, because I would sure be interested.\

Lucky

"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl...
> "A days work getting the problem fixed..."
>
> Too bad you haven't heard about backing up. You could have been back at
> work in minutes.
> ---
> Leonard Grey
> Errare humanum est
>
> Lucky wrote:
>> "V" <noemai@notreal.com> wrote in message
>> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl...
>>
>>
>>> I have successfully removed the updates by doing a system restore and
>>> the machine is once again working perfectly. This now tells me the
>>> Antivirus program was not causing an issue but rather Windows Updates
>>> are at fault.
>>>
>>> I will be reinstalling the updates one at a time until I figure out
>>> which one is the problem.

>>
>> Not a surprise to me. I had my computer totally crashed after one of
>> Microsoft's "debugged and released to the public" updates.
>>
>>
>> A days work getting the problem fixed and the OS re-installed and working
>> properly and another day getting the software back up and running.
>>
>> Microsoft's tech could have cared less. He was getting paid. But, I
>> wasn't.
>>
>> Not surprisingly, I no longer use any Microsoft software when I have a
>> good alternative.
>>
>>
>>

Reply With Quote
  #9 (permalink)  
Old 06-05-2010
Rob
 

Posts: n/a
Re: System Dies after IE8 Updates
Lucky <harold777@hotmail.com> wrote:
> My computer crashed. I had to do a complete reformat and clean install(as
> recommended by the MS Tech).
> The files were the easy part. They WERE backed up. Do you know of a backup
> that covers the total operating system, all of Windows related programs and
> all the programs that I had installed on the computer. Please let me know if
> you do, because I would sure be interested.\


Of course that exists, but it would be useless to use because it would
restore the defects that were present when the backup was made as well.
So you never can go back to a clean state when using such a backup.
Reply With Quote
  #10 (permalink)  
Old 06-05-2010
Leonard Grey
 

Posts: n/a
Re: System Dies after IE8 Updates
The type of backup you are asking about is called an image, or a disk
image. An image is an exact, sector-by-sector copy of a disk or disk
partition, including the disk meta-data needed to boot. With a disk
imaging application, you can backup your software (including Windows) so
that you never have to re-install from scratch again.

Disk imaging is a powerful tool, and a little difficult to grasp at
first. But it's so worth the effort to learn how it works and how to use it.

Once you learn how to use the software, you'll want to backup every day,
at least. Then, the next time a bad driver update (for example) hoses
your system, you merely chuckle as you pour yourself a soothing /Haut
Medoc/ while your imaging application restores your software to exactly
the way it was before.

Disk imaging is complex, so there are only a handful of applications
that do it really well. Some of the better known are (no order
intended): Acronis True Image, Norton Ghost and Paragon Backup and
Recovery. I personally use StorageCraft ShadowProtect, but most people
don't want to spend that much ($90) for backup software.
---
Leonard Grey
Errare humanum est

Lucky wrote:
> My computer crashed. I had to do a complete reformat and clean
> install(as recommended by the MS Tech).
> The files were the easy part. They WERE backed up. Do you know of a
> backup that covers the total operating system, all of Windows related
> programs and all the programs that I had installed on the computer.
> Please let me know if you do, because I would sure be interested.\
>
> Lucky
>
> "Leonard Grey" <l.grey@invalid.invalid> wrote in message
> news:ujS8J4$ALHA.3608@TK2MSFTNGP05.phx.gbl...
>> "A days work getting the problem fixed..."
>>
>> Too bad you haven't heard about backing up. You could have been back
>> at work in minutes.
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> Lucky wrote:
>>> "V" <noemai@notreal.com> wrote in message
>>> news:uUYHms1ALHA.420@TK2MSFTNGP02.phx.gbl...
>>>
>>>
>>>> I have successfully removed the updates by doing a system restore
>>>> and the machine is once again working perfectly. This now tells me
>>>> the Antivirus program was not causing an issue but rather Windows
>>>> Updates are at fault.
>>>>
>>>> I will be reinstalling the updates one at a time until I figure out
>>>> which one is the problem.
>>>
>>> Not a surprise to me. I had my computer totally crashed after one of
>>> Microsoft's "debugged and released to the public" updates.
>>>
>>>
>>> A days work getting the problem fixed and the OS re-installed and
>>> working properly and another day getting the software back up and
>>> running.
>>>
>>> Microsoft's tech could have cared less. He was getting paid. But, I
>>> wasn't.
>>>
>>> Not surprisingly, I no longer use any Microsoft software when I have
>>> a good alternative.
>>>
>>>
>>>

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