There is a very good chance that you are seeing the effects of a hijackware
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
Also available via the Consumer Security Support home page:
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
2b. Vista or Win7=> Run this scan instead:
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
Checking for/Help with Hijackware:
**Chances are you will need to seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Thanks Dan, I did that but AskTB5.6 is still there. I don't ever
> recall installing the Ask Toolbar and the only place I can find
> anything after searching is AskSearch.js in a folder- Mozilla
> Firefox in the Components folder. I did install Firefox a few
> months ago and uninstalled with Revo because I didn't like it.
> So I have no idea whatsoever where it came from.
> I have a different result now and see what happ[ens in the
> Thanks for help
> Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SV1; .NET CLR
> 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)
> "Dan" <firstname.lastname@example.org> wrote in message
> That says you have IE6 - notice the MSIE 6.0 in the string inside
> Did you install the Ask Toolbar before IE7? It's possible that
> the Ask
> Toolbar has overridden your user agent string and so it wouldn't
> be reset
> when you upgraded to IE7. Or maybe the MS User Agent String
> Utility was used
> to switch to IE6 identification for a particular site but was not
> Go to http://www.fiddlertool.com/ua.aspx and click on the "Undo
> registry overrides" link at the bottom of the list of links. This
> clear the registry settings that are overriding the default user
> handling in IE.
> "betty" <email@example.com> wrote in message
>> Thanks for reply Dan,
>> Here's my result - what do I do now?
>> Your User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
>> 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR
>> 3.5.30729; AskTB5.6)
>> "Dan" <firstname.lastname@example.org> wrote in message
>> "betty" <email@example.com> wrote in message
>>> I am using Window XP Home Edition Sp3 with Internet Explorer
>>> Version: 7.0.5730.13.
>>> I upgraded from IE6 a little while ago.
>>> When I go to some web pages they won't let me in saying I have
>>> IE6 and must upgrade.
>>> At the moment I don't want to upgrade to IE8 and am still
>>> IE7. Will I have to upgrade to IE8?
>>> Thanks in advance.
>> Go to http://whatsmyuseragent.com/ and paste the results in the
>> blue box
>> where it says "Your user agent:". It sounds as though something
>> on your PC
>> has changed your user agent string so it's corrupt, or to fool
>> sites into
>> thinking it's IE6.