Hi PA Bear
Thanks for the prompt reply.
In answer to you questions
1. I do not know how to force the program to open IE8 64-bit so I am
unable to test this.
2. As long as IE8 is already running either normally or with no addons then
the program will open without any error.
3. Yes the problem persists even after resetting the IE Advanced Settings.
4. Sophos is currently installed however this behaviour was present even
when no security software had been installed. Eaton UPS was the first device
to be added.
5. No Norton or McAfee products have ever been installed this is a clean
install of windows server 2008 64bit.
By looking at the other servers that this software works on I have
discovered that it is trying the open IE8 and display the following URL
http://localhost:4679/default.php?Ce..._upsstatus.php
I think the hardened security of IE8 is preventing external apps from
opening IE8 however I cannot find the setting to turn this off.
Thanks in advance for the assistance
"PA Bear [MS MVP]" wrote:
> Do you see the behavior in IE8 32-bit as well as IE8 64-bit?
>
> 1. Does the behavior persist if you start IE8 (either) in No Add-ons mode?
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
> IE8 in all OSS]
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://windows.microsoft.com/en-US/w...lorer-settings
>
> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> woody999000 wrote:
> > Hi
> >
> > I have recently installed a new server with 2008 std server 64bit. This
> > automatically comes with IE8 secured to the highest level.
> >
> > I have an Eaton Powerware 5130 UPS that has a client software that runs in
> > a
> > browser window and when i try to launch the program I get and error
> > stating
> > that IE8 has crashed and need to close.
> >
> > If IE8 is launched normally it works without any problems.
> >
> > The error details are as follows:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: iexplore.exe
> > Application Version: 7.0.6002.18005
> > Application Timestamp: 49e01e78
> > Fault Module Name: urlmon.dll
> > Fault Module Version: 8.0.6001.18882
> > Fault Module Timestamp: 4b3ee9d0
> > Exception Code: c0000005
> > Exception Offset: 0002df6e
> > OS Version: 6.0.6002.2.2.0.272.7
> > Locale ID: 2057
> > Additional Information 1: 77c0
> > Additional Information 2: e3bd2a38a67ea5e104791bb02f8e8d9d
> > Additional Information 3: 0394
> > Additional Information 4: 9317a0d9ca88feb729ef472386a9ec00
> >
> > I have tried to re register the URLMON.DLL mentioned in the error details
> > but without success.
> >
> > I have spoken with Eaton and they say it is something wrong with IE8, this
> > has been proven by installing the same software on Win2003 std 32bit and
> > it
> > works without error
> >
> > Does anyone know what could be causing this issue??
> >
> > Thanks in advance.
>
> .
>
Linear Mode
