IE8 isn't broken, Windows (still) is.
IOW your friend has much more work to do.
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
Also available via the Consumer Security Support home page:
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
2b. Vista or Win7=> Run this scan instead:
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
Checking for/Help with Hijackware:
**Chances are you will need to seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> I have a friend who had a virus on his computer and apparently in the
> process of getting rid of the virus it has rendered his IE where he cannot
> access the internet.
> He is able to do so with his other browser Firefox.
> What is the preferred method for repair his IE8 or restoring it to where
> it will connect with the internet? If you go to Add/Remove Programs and
> click on IE 8 to uninstall will it give you a repair option?